Ratings based on 2,846 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
by A verified traveler
TerriblePosted Jan 6, 2015
The only positive thing about this Hotel is the location
Comment from Hotel Management
Jan 10, 2015 by Tara, Hotel Management
Thank you for taking the time to share your feedback. We take pride in our “Yes I Can!” culture and do apologize that you did not receive this level of service. We take the time to listen to your constructive comments, so we can continually improve our services. We hope for another opportunity to exceed your expectations. Radisson Martinique Management Team.
for Everyoneby A verified travelerfrom raddison broadway
Posted Jan 2, 2015
Pros: getting the room you reserve.
Cons: adjust the attidude at the front desk!
Location: this was good everything close.
Could not be found in the system when we arrived! the guy was arragont we reserved a King and got a Queen not good! and the guy said we overbooked what can i say! Did not care it was like take it or leave it!
for Everyoneby A verified traveler
hotel storico nel cuore di broadwayPosted Dec 26, 2014
hotel di grande tradizione e classe; edificio per forza di cose un po' datato ma dotato di tutti i servizi; personale impeccabile. Posizione TOP, qualunque parte di manhattan è raggiungibile a piedi
for Everyoneby A verified travelerfrom Deutschland
Alles top!Posted Dec 26, 2014
Lage perfekt, man ist in 5-10 min am Empire State Building oder Times Square und Macys ist direkt um die Ecke. Schöne, saubere Zimmer, top room Service... wir hatten nichts auszusetzen!
for Couplesby A verified travelerfrom Ashington, UK
So good and close to everything you needPosted Dec 25, 2014
Pros: It looks amazing and you have great door staff to greet you and make you feel welcome. The room was renovated to a high standard and was really clean
Cons: Customer service 'director' could have been more polite and more helpful
Location: Close to everything you need e.g. Macys, Empire State, Fifth Ave, Times Square and a short walk away from Central Park and the Rockerfeller.
We stayed here from the 15th - 20th December 2014 and travelled as two couples, we arrived at 6pm and check in was quick and smooth. We were a little shocked at a £100 deposit for each of our rooms which we weren't notified about until we got there.. lucky we had spare cash on hand. The hotel itself is beautiful, nice classic look to it and lovely door staff and reception to greet you on your way in. Our room was massive, a little small of a bathroom but didn't bother us at all! Room was a little gloomy without daylight, but was really relaxing and absolutely spotless! Rooms were cleaned daily and towels replaced daily too, so even evening on your return you would have a beautifully clean room to relax in. I was a little ill on the last night so we ordered room service, which the portions were huge! and the food was great quality. The hotel is in a great location, it is literally around the corner from Macys and just a few blocks away from Times Square. It is in walking distance of nearly everything, we didn't get a subway once. Only time we needed a taxi was to Ground Zero as it was quite a trek away from the hotel. There is also a subway at the corner of the hotel if needed. Only downside was the rude customer service received at the customer service desk, we waited over 30 minutes for her to come and serve us which she was still rude whilst serving us. Couldn't complain about anything else.
for Everyoneby A verified travelerfrom New York
Nice hotel, close to all amenities. Pleasant staffPosted Dec 24, 2014
Very good value hotel and overall trip. Comfortable and clean accommodation, beautifully decorated for Christmas. Close to most landmarks, staff more than happy to help and advise. Excellent trip.
for Everyoneby A verified travelerfrom Nottingham , GB
Excellent locationPosted Dec 23, 2014
Lovely room , staff very helpful and pleasant . Great location right in the heart of lots of sights and shopping . Room was amazingly quiet , on 12 th floor not overlooking street.
for Everyoneby A verified travelerfrom Sydney Australia
Great StayPosted Dec 22, 2014
Pros: All the staff were extremely helpful and friendly. Conveniently located, great coffee from Greely Square
Location: The Empire State Building, Times Square, the subway, major shopping mall across the road.
This was a great hotel and reasonably priced for New York. It was centrally located for all we wanted to do. We walked from Penn Station to the hotel when we arrived- not knowing there was a subway right near the front door. Enjoyed our stay there immensely. The room was a bit small but it didn't matter as we werre only sleeping there. The staff were only too happy to help with any queries we had and offer suggestions for things to do or places to go. We have recommended it to collesagues who are about to travel. It certainly enhanced our stay in New York.
for Everyoneby A verified travelerfrom uk
Brilliant hotel and locationPosted Dec 21, 2014
We cannot fault it. Arrived around 6pm with fast and polite check in. Lifts were fast and reliable which contradicts alot of the other reviews but we had no problems at all. Room was smallish but didnt feel cramped what so ever. staff would check if our room had been cleaned all ok which it had every time.towels and toiletries plentifully replaced.we also left room safe open all day by mistake and nothing went missing.front of house staff attentive and polite.location is brilliant....macys and mall over the road, public library and bryant square a few blocks,empire state 1 block and if you wish to go times square its just a 15 mins walk.subway next to hotel for uptown and downtown.great stay and would recommend to anyone.it was our honeymoon and loved every second. If im being reallllly picky.....air conditioning is noisy but we turned it off and opened window ☺
for Everyoneby A verified travelerfrom ny
nice hotel lobby and roomPosted Dec 21, 2014
underwear found on floor between bed and wall. hotel staff did nothing except to say the materwould be investigated