Ratings based on 933 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
79% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

convenient, very close to Newark

Posted Oct 18, 2014
We stayed there just one night as our flight back home was at 7am. Easy ride to get there from NY city (45 minutes by trains). the hotel also offers a private ride to/from NY at an affordable price. we will consider this as out base hotel when we go back to NY.
3 out of 5
by A verified traveler

Posted Oct 16, 2014
Needs renovations and their gym leaves quite a bit to be desired...No breakfast included and paid parking, but nice to have the shuttle to/from trains.
3 out of 5
by A verified traveler from Shanghai, China

Island on land

Posted Oct 14, 2014
Pros: Clean, large room, fitness facility, lounge with free internet access.
Location: Nothing nearby really
I booked and stayed in this hotel for three nights to save money thinking that I can travel to Manhattan from there. Hotel is near the Newark airport (which is widely considered serving NYC), so I expected the transportation to be a no-brainer. Forget it. It takes more than two hour each way depending on how smooth things get. On top, since there is absolutely nothing around or near the hotel, you'd better bring your food and water ($3.75/bottle) unless you don't mind paying the hotel price (if even available). The room was large and clean. The finess facility was nice and clean. There are three workstations in the lounge with free internet access (though the toner in the printer was out and they could not replace it). Overall my experience. So, if you only need it for an overnight stay, go for it, but if you are like me...
2 out of 5
by A verified traveler

Mold

Posted Oct 14, 2014
Pros: Lobby and Restaraunt
The entire 6th floor smells of water damage and mold. The bathroom was old and unkept.
2 out of 5
by A verified traveler from london

Close to nowhere just stranded as you got to pay

Posted Oct 12, 2014
Pros: Nothing whatsoever.
Cons: Will always have the same attuned.
Location: Bad location as you need taxis to go anywhere . As to do just plane spotting.
Very disappointed as the location is basically for transit passengers and conference centre The staff were very unhelpful . Never again with this chain group of hotels. Glad to get out of the hellhole.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very helpful and friendly staff.

Posted Oct 2, 2014
Pros: see above regarding the staff
Cons: We were completely satisfied.
From beginning to end, the staff we encountered was friendly, accommodating and helpful. They went the "extra mile." That made all the difference. I wish I remembered the manager's name so I could compliment her in particlular.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Very good airport hotel

Posted Oct 1, 2014
Pros: Very close to airport with free shuttle bus to and from airpor. Good bar with restaurant facilities
Cons: A few more chairs to wait on in reception as it did get very busy in the waiting area with only 12 chairs.
Location: A very reasonably prices shuttle bus took you into New York, which was very handy if you have time to spare.
Great experience at the hotel. It was a good close to airport location without any of the associated noise/ traffic/ fumes etc problems. Lots of staff on duty at all times was able to get food and drink easily from hotel. Room was very nice with t.v/ hairdryer/ bath shower/ coffee - no problems with this busy hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from NY

Overnight stay for Oprah's Life You Want Tour

Posted Sep 28, 2014
All other hotels were booked near the Prudential Center. While this was a little way from PC (we had to take a costly taxi) it was safe and clean. A comfortable night's stay. Modern design and trendy color palette.
3 out of 5
Recommended
for Everyone
by A verified traveler from London, England

No thrills stay

Posted Sep 23, 2014
Pros: -within close distance to airport -shuttle service -Microwave in fitness centre
Cons: -Level of customer service - rooms could be cleaner and done earlier
Location: can't say wasn't that kind of trip for me and my family.
Stayed at plaza for a few days for a family bereavement. hotel it self was okay. decent size for my cousin and I sharing a double room. bathroom was quite small and the hot and cold knobs were on the wrong way round in my shower (I look at little thing's like that). I would say that some of the staff particularly in the bar and opposite the gift shop need to learn some people skills. My Aunt asked the hostess a simple question and she gave quite a harsh NO which was quite rude. My mother wanted to buy my dad a little birthday cake as it was his birthday at the food stop. she asked the man if he had a candle by any chance and he was not very forthcoming and quite unhelpful. So in terms of service it was quite a disappointment to travel to the states and be treated like this. I travel to the US quite often and I can never fault them on their customer service until now.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

recent excellent facelift/good Newark value

Posted Sep 19, 2014
Pros: cheerful staff
good place to stay at the airport. good bar, decent food ay decent prices