Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Vancouver BC

Wake up call

Posted May 26, 2015
Pros: Shuttle service every half hour to airport, helpful drivers
Cons: More staff
I asked for a wake up call for 6 am at the front desk then from my room called and asked again to be sure I would get the call. At 6:30 I woke on my own. Needless to say this had me rush to catch the shuttle for my plane.
2 out of 5
by A verified travelerfrom Canada

Rude Staff + Parking Not Free!!!

Posted May 26, 2015
Pros: The cleaning staff and the restaurant.
Cons: The front desk staff. The paid parking. The fact that only some guests get breakfast vouchers.
Location: Too far from Manhattan and Bergenline.
We arrived in the early afternoon and we were shocked to find out that parking was not included in the price we paid. We had to pay A LOT of extra money for parking! The hotel staff was also very rude! One girl in particular was so unhelpful when it came to directions/visitors information. If you are planning on visiting Manhattan, this is not the place for you. It's a far distance from Manhattan and the "shuttle bus" they offer is 25 per person! Aside from the parking and rude staff, the actual room was very clean and comfortable. The cleaning staff was much friendlier than the people at the front desk. I would not recommend this place to anyone and will most definitely never stay here again!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Texas

Very convenient to airport.

Posted May 26, 2015
Pros: Room service, close to airport, timely shuttles
Cons: Would have appreciated a business center. I could not print out my boarding passes.
My stay was very short, but quite comfortable. no time at all to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 21, 2015
The price is fair and the condition is good. But in the room you can hear the noise arising from airplane...
4 out of 5
Recommended
for Everyone
by A verified traveler

Two layover stops

Posted May 20, 2015
Quick overnight stops during layovers. The staff was very pleasant and helpful, there is a decent restaurant and bar. I have a wrap there one night and it was fine. A small store in the lobby is open all night which is always convenient. Clean rooms with comfortable beds. Easy shuttle to Newark Airport.
3 out of 5
by A verified travelerfrom Vancouver

Airport Hotel

Posted May 20, 2015
Cons: Customer Service needs to improve
Location: nothing
This is an airport hotel, unfortunately the staff were not able to give directions to anything local or know the best way to travel from there to downtown New York! The restaurant is well priced, the food passable, the staff and management were rude, not a nice way to start a long travel day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Victoria B.C.

Very Comfortable and a great value

Posted May 15, 2015
On the plus side the room was well appointed and comfortable affording a good night's sleep. A good dinner in the Ted Sports bar. No breakfast available in Ted's just8 by Room Service. Very efficient shuttle service. We walked over to the Double tree next door for an excellent buffet breakfast. On the minus: the fitness room had a poor selection of equipment, it lacked free weights and had no upright stationary. - The hotel's's isolated location afforded no place for a walk
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamburg

Business Hotel nahe Flughafen

Posted May 13, 2015
Pros: Der Service und die Freundlichkeit der Mitarbeiter.
Cons: Andere Fenster einbauen??
Location: Wie bereis erwähnt in der Nähe des Flughafen Newark.
Das Hotel ist sauber, der Service ist gut und das Personal ist freundlich und zuvorkommend. Das Preisleistungsverhältnis ist stimmig, allerdings ist es durch die Flughafennähe und durch die vorbeführende Autobahn, zumindest nach vorne, recht laut. Das ist m. E. bei warmen Temperaturen recht störend. Trotzdem würde ich das Hotel wieder buchen.
4 out of 5
Recommended
for Everyone
by A verified traveler

Wifi

Posted May 10, 2015
Wifiがホテルのロビー内では使えたが、部屋が9階で電波が悪いからか、全然繋がらず。 それ以外は、ホテルー空港間のシャトルバスも、売店も24時間で非常に助かりました。 売店は値段が高いとは思いましたが。 シャトルバスはマンハッタンに行くのに駅に行くにも利用でき、時間も毎時と30分とで分かりやすく、本当に助かりました!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York, NY

Great hotel but room is a bit old

Posted May 8, 2015
Amicable staff. The room is a bit old. Overall a great stay!