Ratings based on 611 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from london
Perfect location for Times Square hustle & bustlePosted Aug 2, 2015
Pros: The room, the staff, the location (mostly).
Cons: The renovation, facilities, drink charges
Location: Everything in manhatten
The hotel is right on Times Square. The location is perfect as long as you want to be in the frenetic centre of New York. The traffic is gridlocked morning to night and it's shoulder to shoulder on the sidewalk. The hotel is a tranquil haven but ask for a high room or the noise may affect your stay. The hotel staff were courteous and helpful. The room was typically large and well equipped. Unfortunately the hotel was undergoing renovation therefore it had reduced facilities which was a surprise (July 2015). If you just want a good room in the middle of it, this place is fine though. I wouldnt eat or drink there, the rates are high. There is a $16 a day wifi charge (typical in the states) but a pain. If I stayed again I'd go for a hotel near Central Park. Still easy access to everything but less frantic and a bit more peaceful. The hotel was overall good.
for Everyoneby A verified traveler
Wedding dress shopping for daughter.Posted Jul 19, 2015
Pros: Friendliness and cleaniness
Cons: Rooms need more outlets for electronic equipment, laptops and cell phones.
Location: Times square in NYC. What more could you ask for?
The front desk clerk that helped many times during our stay was delightful, helpful and very professional. She was a joy to work with and went above and beyond her duties. Give her a raise or bonus! I don't remember her name, however, she deserves praise for her customer support.
for Everyoneby A verified traveler from B
Mattress Problems and Saturday housekeeperPosted Jul 16, 2015
The mattress had a broken spring which stuck out on the side of the bed upon sitting on it. The housekeeper on Saturday entered the room without knocking repeatedly while we were packing. When approached she motioned that she couldn't speak, but that's not an excuse for following rules about entering a room especially when told the room was still occupied. The food was too expensive and the menu was too limited.
for Everyoneby A verified traveler from Maine
Weekend in NYCPosted Jul 13, 2015
Cons: service of rooms
Location: right in the center of times square
Hotel is a great location, one day the room was not serviced other than that great stay
for Everyoneby A verified traveler from S
Perfect hotel in Times SquarePosted Jul 12, 2015
Awesome hotel. You step out the front door right into Times Square. I'm a Platinum Elite member and was given the royal treatment. The staff was super helpful and very nice. We were there for a girls weekend and loved this hotel. It's close to Grand Central Station and there's a subway stop right around the corner. I highly recommend!
for Everyoneby A verified traveler
1st Time Visit to NYPosted Jul 7, 2015
Perfect location to Times Square and all the store. This was the perfect hotel to go to for a first time visitor to Times Square. Very friendly staff at the Hotel.
for Everyoneby A verified traveler from New Orleans
Nice hotel in the heart of Times SquarePosted Jul 7, 2015
Pros: location, room, housekeeping
Cons: The only drawback was having to ride one elevator from the ground to the lobby, then another elevator from lobby to room. Elevators were quick though.
Location: Restaurants, shopping, sightseeing, theaters, and transportation.
I enjoyed my stay at the Renaissance. Check-in was a breeze and pleasant. The doormen were helpful, the room was nice, and housekeeping was awesome. It seemed no matter what time I left hotel and came back, room was found neat and orderly . Location in the heart of Times Square was a definite plus.
for Everyoneby A verified traveler from Chandler AZ
Great location and hotel all in one !Posted Jun 25, 2015
Pros: Location , room size , Bar / lounge atmosphere
Cons: Because of location .. I wish someone was checking for room keys as people took elevators to rooms ..
Location: EVERYTHING .... is right there !
front desk check in was fast at friendly , room size was great for NYC. Lounge is the BEST place in times square . the Staff could not have been more helpful ..This was my second time in this hotel .. and it will not be my last ...
for Everyoneby A verified traveler from Shelby Twp., Mi.
Posted Jun 22, 2015
Pros: The rooms are good size for NY, the bathroom is very modern.
If you are looking for a hotel in the Times Square or Broadway location the Renaissance New York Times Square Hotel is great as Time Square is out the door from the hotel.
for Couplesby Andrew from Syracuse, NY
Perfect location-perfect hotel!Posted May 5, 2015 on Hotels
This was our 5th stay at this hotel and we thoroughly enjoyed it. Perfect location-walk to restaurants, shopping, shows. Staff is wonderful. Feel very safe and comfortable. Arrived Thursday just after noon and checked out by noon Sunday. Always very accommodating. Everything you would want in any hotel!