Ratings based on 428 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

5 nights in the Big Apple

Posted Sep 22, 2014
Perfect location , good breakfast and great service . special thanks to the Concierges who answered all of our questions and were a great help . Their restaurants recommendations were spot on . Thank you .
4 out of 5
Recommended
for Everyone
by A verified traveler from Time Square, New-York, NY

Strategically located in Time Square

Posted Sep 6, 2014
Pros: They're client-focused
Cons: The lounge menu list is short, need to go out for diner
Location: Anything is possible because it's centrally next to everything; Bus Tours are in front as well for a city tour
All is as scheduled, clean, quiet and no problem to get what you want if you need anything
3 out of 5
by A verified traveler

Ok hotel

Posted Sep 1, 2014
Way to much noise in between ros. You can hear other peoples conversations from room next door waking you up in the mornings.
Comment from Hotel Management
Sep 3, 2014 by Jennifer, Hotel Management
Thank you for discovering the Renaissance NY Times Square Hotel. We appreciate your feedback and are sorry for the noise you experienced during your stay. I understand how important it is to have a quiet room when travelling. Our goal is to address your comments and make improvements for our guests. We hope you will reconsider the hotel for your next trip to NYC!
4 out of 5
Recommended
for Everyone
by A verified traveler from Delaware

Best Times Square Location

Posted Aug 19, 2014
Pros: Quiet, comfortable room.
Cons: Security was lax. Empty entrance at times. Use of room key to activate elevator feature disabled.
Location: Perfect location for all things Times Square. Easy walk to any theater and restaurant row. Even Central Park is a quick 10 minute stroll away.
Centrally located. Quiet, comfortable room. Nice ammenites, including a small refrigerator. Pleasant staff.
2 out of 5
by A verified traveler from M

Bad!!!

Posted Jul 30, 2014
Tiny room, did not look clean, very noisy, bad location, lobby too small. Only 2 elevators to reach Lobby.
Comment from Hotel Management
Jul 30, 2014 by Jennifer, Hotel Management
Thank you for taking time to share your feedback. I would like to apologize that we were unable to meet your expectations during your stay. We have shared your feedback with the appropriate departments to improve the service we provide. I’m sorry that you had some issues with the elevators at times, but I hope you will reconsider the Renaissance for your next trip to New York City.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, Canada

Nice hotel great staff and perfect location

Posted Jul 11, 2014
Pros: Everything
Cons: No
Location: Perfect location close to everything including transportation.
We had a great overall experience from the minute we checked in until we left. All the staff was amazing , courteous and very helpful and professional . From the bell men to housekeeping front desk and the restaurant staff. We loved the location. Very clean and comfortable. I would go back without hesitation.
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great hotel, great staff, great views!

Posted Jul 1, 2014
We enjoyed this immensely! The staff was great and the views were breathtaking! I would recommend wholeheartedly!
5 out of 5
Recommended
for Everyone
by Amanda from Ipswich, England

Fantastic!

Posted Jul 1, 2014
Staff friendly and helpful all through our stay. Arrived early but they sorted us a room within minutes! Any help or advice we needed, they gave. Fantastic people. Gorgeous hotel. Room was fabulous, beds were like sleeping in a hug :) and room kept fresh and spotless daily. I would most certainly recommend this to anyone I know going to New York. Thank you all at the Renaissance x
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 30, 2014
This was a last minute find but it was not disappointing at all. A little pricey, but that might be to the last minute nature of my reservation. Close to everything in Time Square.
5 out of 5
Recommended
for Families
by Custom Picks from Melbourne, Australia

Great Stay in the heart of the city.

Posted Jun 30, 2014
Pros: 2 Double Beds, Great Price, decent size rooms, proximity to the action.
Cons: Not much, all good ..
Location: You are in the Heart of NYC, everything is close by.
Was looking for a hotel with comfort for a family of 3, 2 x Double Beds, and nothing to small (NYC) small this ticked all the boxes, no body closer to Times Square..Great value and quality.