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Reviews of Residence Inn by Marriott New York Manhattan/Times Square

3.5 out of 5
Residence Inn by Marriott New York Manhattan/Times Square
1033 Avenue Of The Americas, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 492 out of 1013 reviews" "
Rating 8 - Good. 382 out of 1013 reviews" "
Rating 6 - Okay. 82 out of 1013 reviews" "
Rating 4 - Poor. 37 out of 1013 reviews" "
Rating 2 - Terrible. 20 out of 1013 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

TAEHEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect! I really love this hotel
Stayed 3 nights in Mar 2024

8/10 Good

Famella

Traveled with family
Liked: Staff & service
Perfect location
Stayed 4 nights in Feb 2024

10/10 Excellent

Michael, Cranbrook

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was not to like? Room was awesome, kitchenette was very nice. Breakfast was a little disappointing- great variety/selections but the hot dishes were Luke warm. But the staff were awesome, you would be hard pressed to find a better location- close to so much. Subway across the street. Eating surrounds the place. Our whole family loved the place.
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 28, 2024
Dear Michael, Thank you for taking the time to post such kind remarks about Residence Inn New York Manhattan/Times Square. We are thrilled to read that you and your family enjoyed your stay with us! It's also great to know that you found your room and kitchenette excellent, and we're glad that our location near various attractions and eateries added to your overall experience. However, we apologize for the disappointment with the temperature of the hot dishes, and we'll address this with our team to ensure improvements moving forward. Thank you for your kind words about our staff, and we hope to welcome you back for another fantastic stay soon.Fatoumata CamaraOperations Manager

6/10 Okay

Shinya

Traveled with family and small children
Liked: Staff & service
I expected the same quality as Back bay/fenway and Cambridge in Boston, but it was't that case. The lock on the bathroom door was broken, there was a hool in the seat of the dining chair and some of the outlets had unstable connections. However, the hotel was coviniently located near Times squares and the staf were all friendly.
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 28, 2024
Dear Shinya, We appreciate your feedback and apologize for any inconvenience you experienced during your stay with us. It's disappointing to learn that the quality of your room didn't meet your expectations, and we apologize for the inconvenience this undoubtedly caused. Your comments will be shared with our maintenance team so that these issues can be addressed promptly. However, we're glad you found our hotel's location near Times Square convenient and our staff friendly. We hope to have the opportunity to welcome you back and provide a more positive and enjoyable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on Mar 24, 2024
Dear Wallace, Thank you for the excellent rating. We are thrilled we met your expectations for a fantastic stay at Residence Inn New York Manhattan/Times Square. We hope to have the pleasure of doing so again on your next visit to New York City.Fatoumata CamaraOperations Manager

8/10 Good

Yu

Traveled with family
Liked: Staff & service
The front desk staff are super nice
Stayed 5 nights in Mar 2024
Response from Operations Manager on Mar 14, 2024
Dear Yu, Thank you for selecting Residence Inn New York Manhattan/Times Square and taking the time to write a review. We regularly receive high praise for our dedicated team, and we're glad you were satisfied with the warm welcome you received from our front desk associates. Your kind words are most appreciated, and we look forward to welcoming you back.Fatoumata CamaraOperations Manager

10/10 Excellent

Tracy Rae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing. Just perfect for a getaway.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Mar 13, 2024
Dear Tracy Rae, We're delighted to read that you found Residence Inn New York Manhattan/Times Square to be an excellent place for a getaway! Providing a relaxing and enjoyable experience for our guests is our top priority, and we're thrilled that we could contribute to your positive stay. We look forward to welcoming you back for another memorable escape in the future. Fatoumata CamaraOperations Manager

10/10 Excellent

Jenefer

Traveled with family
Liked: Cleanliness, staff & service
The staff were very friendly & accommodating. The property could use an upgrade certain pieces of furniture were outdated. Great location!
Stayed 4 nights in Mar 2024
Response from Operations Manager on Mar 13, 2024
Dear Jenefer, Thank you for taking the time to provide feedback about your stay at Residence Inn New York Manhattan/Times Square. We're delighted to read that you loved our location and found our staff to be friendly and accommodating during your stay. We appreciate your understanding regarding the outdated furniture, and we will take your comments into consideration as we continue to improve our property. Thank you again, and we hope you will choose us the next time you visit the area.Fatoumata CamaraOperations Manager

8/10 Good

JING HONG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included very awesome to whole family,breakfast has variety.Staff is friendly, easy to walk out looking for everything.
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 13, 2024
Dear JING HONG, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your experience. We're thrilled to read that you and your family enjoyed our breakfast offerings and found our team to be friendly. It's also great to know that our location was convenient for exploring the area. Thank you for choosing our hotel, and we look forward to welcoming you and your family back for another enjoyable stay in the future.Fatoumata CamaraOperations Manager

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while visiting Manhattan for a few days.
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 12, 2024
Dear Andrea, Thank you for staying with us and for sharing your comments. We're thrilled to read that you found our hotel to be a great place to stay during your visit to Manhattan. Our team is dedicated to providing a memorable experience, and we're delighted that we could contribute to your positive stay. We hope to welcome you back for more great moments at Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Operations Manager on Mar 12, 2024
Dear Carrie, We are delighted you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you back to New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Holland

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our quick WE
Stayed 2 nights in Mar 2024
Response from Operations Manager on Mar 11, 2024
Dear Holland, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon. Fatoumata CamaraOperations Manager

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Operations Manager on Mar 10, 2024
Dear Jocelyn, Thanks for the outstanding rating! We are delighted that your time at Residence Inn New York Manhattan/Times Square was great, as we strive for excellence. We look forward to your return soon so that we can share another fantastic experience with you.Fatoumata CamaraOperations Manager

10/10 Excellent

Bernadette Esther

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large for NY with kitchenette & breakfast was included
Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 8, 2024
Dear Bernadette Esther, Thank you for choosing Residence Inn New York Manhattan/Times Square and for your excellent review. We're delighted to read you enjoyed the spacious room with a kitchenette during your stay. It's fantastic that the included breakfast added to your positive experience. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Joel, Dieppe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with my family early March 2024. The location is fantastic with easy access to Times Square and Madison Square Garden. Although interior furnishings are a bit dated, it was clean and comfortable. Breakfast was nice, nothing fancy but basics. I’m not sure where all the negative comments about staff come from as everyone was super nice and helpful. We would stay there again without any hesitations!
Stayed 3 nights in Mar 2024
Response from Operations Manager on Mar 6, 2024
Dear Joel, Thank you for choosing to stay with Residence Inn New York Manhattan/Times Square and for sharing your glowing review. We're delighted to read that you enjoyed the convenience of our location and loved our clean and comfortable accommodation. It's also great that our team left a positive impression, and we appreciate your kind words about their friendliness and helpfulness. We look forward to welcoming you and your family back for another enjoyable stay.Fatoumata CamaraOperations Manager

10/10 Excellent

Julieta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for long stays, all rooms are fully equipped with kitchen and all the required stuff to live in the hotel.
Stayed 14 nights in Feb 2024
Response from Operations Manager on Mar 6, 2024
Dear Julieta, Thank you for choosing Residence Inn New York Manhattan/Times Square for your stay and sharing your positive experience. We're delighted to read that you found our hotel an excellent option for extended stays with fully equipped rooms and kitchens. We take pride in providing our guests a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was a true pleasure to have you as our guest, and we look forward to welcoming you back for another excellent stay in the future. Fatoumata CamaraOperations Manager

10/10 Excellent

Samantha, Shingle Springs

Stayed 5 nights in Feb 2024
Response from Operations Manager on Mar 25, 2024
Dear Samantha, We are delighted you enjoyed your stay at Residence Inn New York Manhattan/Times Square. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. It was our pleasure to host your stay, and we look forward to your next visit.Fatoumata CamaraOperations Manager

10/10 Excellent

Stephen

Liked: Staff & service, amenities, property conditions & facilities
Location safe in the room and breakfast.We won't be returning to New York soon. We did not feel safe. Theres nowhere to go to the bathroom.
Stayed 4 nights in Feb 2024
Response from Operations Manager on Mar 4, 2024
Dear Stephen, Thank you for being our guest at Residence Inn New York Manhattan/Times Square. We appreciate you pointing out specific items you loved and areas where we can improve. We always aim to provide every guest with the excellent experience expected of us. However, we are sorry to learn that this was not your case, and we understand your frustration regarding the issues you mentioned. Your feedback is invaluable to us, and we hope you will choose us again on your next visit so we can leave you a much better impression.Fatoumata CamaraOperations Manager

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Staff was super helpful and friendly.
Stayed 5 nights in Feb 2024
Response from Operations Manager on Feb 27, 2024
Dear Kim, Thank you for sharing such a heartfelt and uplifting review of your experience at the Residence Inn New York Manhattan/Times Square. It is very kind of you to compliment our hotel and recognize our devoted staff for their hospitable service. Your compliments are both rewarding and encouraging, and we will share this with the team to let them know their efforts are appreciated. It was a true pleasure to have you as our guest, and we can't wait to welcome you back for another pleasurable experience.Fatoumata CamaraOperations Manager

10/10 Excellent

ROBERT

Stayed 1 night in Feb 2024
Response from Operations Manager on Mar 21, 2024
Dear ROBERT, Thank you for taking the time to leave your generous rating! It is fantastic you enjoyed your time at Residence Inn New York Manhattan/Times Square so much! We look forward to hosting you again soon for another great experience. Thank you again, and safe travels.Fatoumata CamaraOperations Manager

10/10 Excellent

Bryon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property's Mid Town location was ideal for us. The room and its facilities were exactly what we needed. The rooms because of their double glazing were very quiet insulating us from the 24/7 street noise. The staff were without exception great. The only issue was the lifts and their inability to handle peak times. We waited one day for 25 minutes for a lift. Other than that all else was great and we would book here again!
Stayed 13 nights in Feb 2024
Response from Operations Manager on Feb 25, 2024
Dear Bryon, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your experience. We're delighted to read that our location worked well for you and that our room provided everything you need for a convenient stay. However, we regret any inconvenience caused by the lift delays during peak times. Your patience and understanding are appreciated, and we're glad to know that these minor inconveniences did not overshadow your positive experience. We look forward to welcoming you back for a much more satisfying experience.Fatoumata CamaraOperations Manager

4/10 Poor

Manoj

Traveled with family
Disliked: Amenities, property conditions & facilities
This was perhaps the worst Residence Inn I have seen. We arrived at 2am, made to wait 5-7minutes as there wasny anyone at front desk. When she arrived, she gave us 2 rooms which were not close to each other , but, we had no choice as there was less inventory, we were told. When we weny into one of the rooms, to our surprise, it wss licked from inside as someone was already in lnside. We went to the front desk, where she put us inyo a different room. Once we settled out bags in one room, and I wanted to go and sleep in the other room, the lock malfunctioned and I had to call the front desk.they sent someone and after a good 15min wait, they fixed the lock for me to get some rest. The shower in this hotel works in one of 2 modes, either boiling or freezing and nothing in between. Quality and variety in breakfast is missing. Breakfast room is so crowded that we kept bumping into each other. Every day, the Breakfast is exactly same. Quality of elevators and timing is horrible. It takes forever for it to come in busy hours. The only advantage of this hotel is its location. Its a complete wast of $220 a night for this dump.
Stayed 6 nights in Feb 2024
Response from Operations Manager on Feb 25, 2024
Dear Manoj, We sincerely apologize for the challenges you faced during your stay with us. It's disheartening to learn about the inconveniences you experienced with the room allocation issues and the maintenance concerns with the shower and the door lock. Moreover, we apologize for the inconvenience and frustration caused by the crowded conditions with the breakfast and our elevator service during peak times. We assure you that what you encountered is far from what we want our guests to experience, and we will address these concerns with our team to ensure improvements. We are grateful for your patience and hope you'll consider giving us another chance to provide you with the seamless experience you deserve. Fatoumata CamaraOperations Manager

8/10 Good

Pei Qing

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is super good. Location is super convenient. Close to subway and time square.
Stayed 7 nights in Feb 2024
Response from Operations Manager on Feb 25, 2024
Dear Pei Qing, Thank you for choosing the Residence Inn New York Manhattan/Times Square and taking the time to post a review. We're delighted to read that you enjoyed our breakfast and found our location convenient for your visit! It's fantastic that our proximity to the subway and Times Square added to your positive experience. We appreciate your feedback and look forward to hosting you again the next time you are in New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

JEANETTE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to attractions, clean and fits the budget! Ty
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 25, 2024
Dear JEANETTE, Thank you for staying at the Residence Inn New York Manhattan/Times Square and sharing your excellent review. We are delighted to read that you find our location convenient, with easy access to various attractions. We're also pleased that our clean and budget-friendly accommodations contributed to a positive experience for you. It was our pleasure to have you as our guest, and we look forward to hosting you again.Fatoumata CamaraOperations Manager

10/10 Excellent

Orlando, Guaynabo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located close to Bryant Park, with breakfast included, perfect for families and couples! Good rooms, in our case, a little kitchen which was perfect for our stay.
Stayed 5 nights in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 22, 2024
Dear Orlando, Thank you for selecting the Residence Inn New York Manhattan/Times Square for your recent visit to New York City with your family. We appreciate you mentioning that we are the perfect hotel for families and couples with our contemporary suites, complete with a kitchen that includes a full-size refrigerator and separate areas to relax, dine, and sleep. We are delighted you enjoyed the breakfast and our excellent location close to Bryant Park Lounge!Thank you again for your excellent review. We hope that you will revisit us soon.Fatoumata CamaraOperations Manager

10/10 Excellent

trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility.
Stayed 2 nights in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 20, 2024
Dear Trevor, Thank you for taking the time to post this outstanding review. We were delighted to read that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square and that our excellent location helped make your stay a great one! We look forward to another opportunity to be of service the next time you are in New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

natalie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for Wirk and bring my 4 year old. She loves it because for a NY hotel the rooms are very spacious and the breakfast buffet and staff are top notch! We’ve stayed here twice and will stay here again.
Stayed 3 nights in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 13, 2024
Dear Natalie, Thank you for taking the time to post your online review. We were delighted to have you and your daughter stay with us at the Residence Inn, New York Manhattan/Times Square. We were happy to read how much you enjoyed our spacious room, delicious breakfast, excellent location, and the friendly service provided by our associates. Our goal is to exceed our guests' expectations and do our best to make sure that every guest feels right at home. We are glad that this was your experience every time you were here. We are so happy that we were able to provide you with an outstanding experience throughout your stay, and we love knowing you plan to return.Fatoumata CamaraOperations Manager

10/10 Excellent

Gabrielle Fiona, New York

Liked: Cleanliness, staff & service
Very convenient property.
Stayed 1 night in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 12, 2024
Dear Gabrielle Fiona, Thank you very much for writing such an excellent review of our property. We also want to thank you for mentioning our convenient location. We receive many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Carol

Traveled with family
Liked: Amenities
Easy check in and they were all very accommodating.
Stayed 1 night in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 8, 2024
Dear Carol, We are happy to hear that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square. Thank you for the kind words about our hospitality and for acknowledging the ease of check-in. Our team works hard to ensure that each guest has a great experience, and it is always nice to be recognized for a job well done!Thank you once more for taking the time to tell us about your experience. We hope that you will revisit the next time you are in New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Theresa

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff greeting from the front desk was exceptional; and surely made you feel very welcomed. The hotel itself is quiet outdated and the bathroom door has lots of dust and hairs which shows the lack of cleaning. Stained walls from the removal of old pictures and very outdated and non positioned photos on the walls didn't help at all. Just very outdated decor which didn't make us feel cleanly safe. We only stayed one night; I wouldn't return as I didn't sleep well. And I love Marriott.
Stayed 1 night in Feb 2024
Response from Fatoumata Camara Operations Manager on Feb 14, 2024
Dear Theresa, Thank you for staying at the Residence Inn New York Manhattan/Times Square and, most noticeably the kind comments about our devoted associates. However, we apologize for not meeting your expectations with the quality and condition of our accommodations and regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our respective team for further improvements. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Thank you once more for choosing us, and we look forward to welcoming you back in the future!Fatoumata CamaraOperations Manager

10/10 Excellent

David

Traveled with partner
A great deal for an excellent location right in midtown!
Stayed 1 night in Feb 2024
Response from Operations Manager on Feb 4, 2024
Dear David, Thank you for choosing Residence Inn New York Manhattan/Times Square for your recent visit to New York City. We're delighted that you found our hotel a great deal, and we're glad you appreciated our excellent location in midtown. We take pride in guests' satisfaction and are thrilled you had a pleasant stay. It was our pleasure to have you as our guest, and we look forward to hosting you again.Fatoumata CamaraOperations Manager

10/10 Excellent

John

Traveled with group
Perfect
Stayed 1 night in Jan 2024
Response from Fatoumata Camara Operations Manager on Feb 3, 2024
Dear John, Thank you for taking the time to review our property. We truly appreciate your business and are thrilled you found everything perfect about your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! Thank you again for sharing your comments. We hope to welcome you back soon.Fatoumata CamaraOperations Manager

8/10 Good

Hafida

Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Operations Manager on Feb 2, 2024
Dear Hafida, We are happy you had a lovely stay at Residence Inn New York Manhattan/Times Square! Thank you for sharing your rating with us, and we look forward to hosting you again for an even more satisfying experience.Fatoumata CamaraOperations Manager

10/10 Excellent

Lenny

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great
Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 29, 2024
Dear Lenny, Thank you for taking the time to post this outstanding review. We were delighted to read that you enjoyed your experience at the Residence Inn New York Manhattan/Times Square and that our breakfast was the highlight of your stay. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Bishwa Ranjan

Traveled with family and small children
So good
Stayed 6 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 27, 2024
Dear Bishwa Ranjan, Thank you for taking the time to post this generous review for fellow travelers. We appreciate the positive feedback and are happy you enjoyed your stay with us. Our entire team works hard to meet and exceed all our guest's expectations, and reviews like yours make it all worthwhile!Thank you for choosing us, and we hope you will revisit us here at the Residence Inn New York Manhattan/Times Square any time you are in New York City.Fatoumata CamaraOperations Manager

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, staff & service
No frills, but clean with friendly and helpful staff. Location is great. Close to Times Square and transportation but not in the middle. Nice access to Bryant Park and quick walk up 5th Avenue to great window shopping. Big plus was when I arrived at 9am for 4 pm check-in they offered available room on low floor. Breakfast is nothing special but edible and will sustain you for work/sigh-seeing until lunchtime. The rooms are ok. Quiet. A little worn but clean. Think dorm room. A plus for me was generous size and supply of bath towels. Front desk staff was very helpful and friendly. Only concern during stay was lack of security in only guest access to upper floors. Elevator did not have functioning room key swiper/clearance.
Stayed 2 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 24, 2024
Dear Laura, Thank you for your recent stay at the Residence Inn New York Manhattan/Times Square and for sharing your experience with fellow travelers online. It is lovely that you were pleased with the clean accommodations, great location, and courteous associates. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns and the safety and security of our guests seriously, as our goal is to deliver outstanding service in a safe environment to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality for which we are known. Fatoumata CamaraOperations Manager

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have a nice stay, staff at the front desk and restaurant were kind and helpful all the time, the only think that I don’t like was the size of the bathroom, was so small, you need to close the door to use sink, because was behind of it, besides that, the rest was great.
Stayed 3 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 24, 2024
Dear Cristina, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your enjoyable experience. Our staff works hard to ensure that each guest has a great experience, and it is always nice to be recognized for a job well done! However, we are disappointed that we did not meet your expectations with the size and layout of the bathroom. We take your concerns seriously, as our goal is to deliver outstanding service to every guest at every opportunity.Thank you once more for choosing us, and we look forward to welcoming you back in the future!Fatoumata CamaraOperations Manager

6/10 Okay

alexandra

Liked: Amenities
Staff was extremely friendly. The breakfast was fantastic. The room was a bit old and stale. The room wasn't dirty but definitely not super clean.
Stayed 1 night in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 24, 2024
Dear Alexandra, Thank you for taking the time to share about your stay with us. We apologize for not meeting your expectations with some aspects of your visit. Our standards are high, not only in service but also in maintaining our hotel's overall look and feel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We thank you for appreciating our friendly associates and delicious breakfast. We look forward to welcoming you back the next time you are in New York.Fatoumata CamaraOperations Manager

10/10 Excellent

natalie

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I fly in from LA to NY monthly. My office is in Times Square this is a great option. Next to the train station everyone thats works there is nice. The place is clean, easy to find, warm. And the kitchen in room is a major plus. Definitely the main reason I stay here.
Stayed 2 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 23, 2024
Dear Natalie, Thank you for choosing the Residence Inn New York Manhattan/Times Square again. It is our pleasure to accommodate you every time you visit New York, and we appreciate you taking the time to share your perspective with fellow travelers. We were pleased to read that you thoroughly enjoyed your stay with us. We appreciate your comments about our convenient location, clean accommodations, fully-equipped kitchen, and courteous associates. Thank you again for taking the time to share your kind comments. We appreciate your business and look forward to welcoming you back soon!Fatoumata CamaraOperations Manager

10/10 Excellent

Antonio, Pembroke Pines

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 23, 2024
Dear Antonio, Thank you for taking the time to rate our property. We truly appreciate your business and are thrilled to know you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! We hope to have the opportunity to welcome you back soon.Fatoumata CamaraOperations Manager

10/10 Excellent

YELITZA

Stayed 3 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Feb 12, 2024
Dear Yelitza, Thank you for the excellent rating. We are thrilled we exceeded your expectations for a fantastic stay at Residence Inn New York Manhattan/Times Square. We hope to have the pleasure of doing so again on your next visit to New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in. Great first impression.
Stayed 1 night in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 21, 2024
Dear Darryl, We are happy to hear that you enjoyed your stay at the Residence Inn New York Manhattan/Times Square. Thank you for the kind words about our hospitality and check-in process. We have shared your comments with our team, and they will be thrilled to be singled out for such special recognition.Thank you once more for taking the time to tell us about your experience. We hope that you will revisit the next time you are in New York City.Fatoumata CamaraOperations Manager

10/10 Excellent

Les

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfy beds, very friendly hotel staff and excellent location. Stayed here for one night with my kids and had a great stay. Merik at front desk gave us a corner room which kids loved and gave us fantastic dining recommendations. Thanks Merik, will stay here again in next visit to NYC
Stayed 1 night in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 18, 2024
Dear Les, We're thrilled to know that you and the kids had a wonderful time during your one-night stay. It's fantastic that you enjoyed the comforts of the bed, our spectacular location, and our service. We are glad to read that Merik made such a lasting impression; your kind words have been shared and celebrated with Merik and the rest of our team. We love knowing you will return, and we can't wait to welcome you back for another memorable experience!Fatoumata CamaraOperations Manager

10/10 Excellent

Da Qun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienient to everything
Stayed 4 nights in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 16, 2024
Dear Da Qun, Thank you very much for writing such an excellent review of our property. We also want to thank you for mentioning our convenient location near various outstanding restaurants and shopping. We received many positive comments about being in the heart of Times Square, and we are glad that this helped make your stay more enjoyable! It was a pleasure hosting you, and we look forward to seeing you again at the Residence Inn New York Manhattan/Times Square.Fatoumata CamaraOperations Manager

10/10 Excellent

Antonio

Traveled with family
Great staff greeted us with a warm welcome on a cold rainy day.
Stayed 1 night in Jan 2024
Response from Fatoumata Camara Operations Manager on Jan 14, 2024
Dear Antonio, Thank you for staying at the Residence Inn New York Manhattan/Times Square and writing about your enjoyable experience. We will be sure to share your comments with our entire team. We appreciate you taking time out of your day to let us know that we exceeded your expectations.Thank you once more for choosing us, and we look forward to welcoming you back in the future!Fatoumata CamaraOperations Manager

10/10 Excellent

Tricia

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent place for my family trip to NYC. Room was just what we needed and comfortable. Area was safe and close to all the the attractions. The breakfast was amazing although very, very busy! The staff were wonderful and helpful, and very responsive. Thanks for a great stay!
Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 12, 2024
Dear Tricia, Thank you for taking the time to share your positive experience. We're delighted to read that the Residence Inn New York Manhattan/Times Square was an excellent choice for your family trip to New York City, offering a comfortable room in a safe and convenient location. It's also great to know that you thoroughly enjoyed the breakfast despite being busy and that our team was responsive and attentive to your needs. Your kind words are truly appreciated, and we're thrilled to have contributed to an excellent stay for you and your family. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Isaac, Toronto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great. Merick at the front desk is a gem and he should know it!
Stayed 3 nights in Jan 2024
Response from Operations Manager on Jan 10, 2024
Dear Isaac, Thank you for your kind words about our property, and we truly appreciate your recognition of our associate Merick at the front desk. We are delighted to read that he made a positive impact on your experience. Providing exceptional service is our ultimate goal, and we will be sure to pass on your compliments to Merick and the team. Thank you for choosing the Residence Inn New York Manhattan/Times Square, and we look forward to welcoming you back soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in an excellent location, right near Bryant Park. Walkable from Grand Central. Staff were excellent, professional and helpful. Studio was a nice size with plenty of amenities. Breakfast provided was one of the best. Multiple selections of hot & cold items and plentiful. Bartender was wonderful and very knowledgeable. I would highly recommend and will be staying again.
Stayed 2 nights in Jan 2024
Response from Operations Manager on Jan 9, 2024
Dear Lisa, Thank you for your fantastic review! We're delighted to read that you enjoyed our excellent location near Bryant Park and the Grand Central, our staff's professionalism and helpfulness, and our studio's amenities. It's also wonderful to know that our breakfast selection and bartender's service added to the positive experience. Your recommendation means a lot to us, and we look forward to welcoming you back to the Residence Inn New York Manhattan/Times Square for another enjoyable stay. Fatoumata CamaraOperations Manager

8/10 Good

Guhai

Stayed 5 nights in Dec 2023
Response from Fatoumata Camara Operations Manager on Jan 24, 2024
Dear Guhai, Thank you for taking the time to rate our property. We truly appreciate your business and are thrilled to know you enjoyed your stay with us. Our team works hard to make the Residence Inn New York Manhattan/Times Square the best property in the city, and having our efforts recognized is much appreciated! We hope to have the opportunity to welcome you back soon.Fatoumata CamaraOperations Manager

10/10 Excellent

Tricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at check in!
Stayed 1 night in Jan 2024
Response from Operations Manager on Jan 8, 2024
Dear Tricia, Thank you for reviewing your stay at the Residence Inn New York Manhattan/Times Square and for mentioning the warm welcome you received from our associates upon your check-in! Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our hospitable service. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Fatoumata CamaraOperations Manager