Ratings based on 1,008 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Bad odor, dirty room, unfriendly staff

Posted Aug 26, 2014
The digital door lock rejected cards, so we had to replace keys twice a day. There was a bad odor( posiibly from in door pool) in lobby, but the rooms were even worse. Nightmare in Manhattan! Defintely do not recommend it to anyone!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with a great atmosphere.

Posted Aug 26, 2014
We only stayed for one night but it was a great experience. The rooms are small but have everything you need.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

Amazing

Posted Aug 25, 2014
There arent enough words to describe how amazing this hotel is! The staff were extremely accommodating (since Expedia was not). The rooms were amazing, spacious, modern. I went for a bachelorette party and they were great. The heated pool was to die for along with the sauna. The breakfast was continental and the bartender in the lounge was extremely personable and makes amazing drinks. I would definitely go back. It's in the heart of Times Square and close to everything!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great all round.

Posted Aug 23, 2014
Decent price, comfy bed. Room layout was really good. The waterfall shower was a nice touch and the staff downstairs were friendly and helpful. iHome system didn't work and the tv had minimal channels but to be honest, that wasn't why I was in the city. Good proximity to Times Square but without any of the noise. Really good experience. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

An architectural masterwork for an efficient micro

Posted Aug 20, 2014
Pros: Modern, comfortable & efficient
Cons: Pool bar has all the ambience of a YMCA.
Location: Ideal location for Broadway theaters.
Great location, modern room. The room was quite comfortable, despite its micro-size. It could do without the pool/bar, which had the all the ambience of a YMCA. Good value.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Brunswick, Canada

Excellent location!

Posted Aug 15, 2014
Pros: Location, location, location. Good price. Rooms are not big but they had everything I needed in my room.
Cons: Bring earplugs, doing construction outside during the night, it was noisy.
Location: Close to everything.
Stayed at Room mate grace. Had a great time. Staff were very helpful. Close to everything. Restaurants, coffee shops right outside the hotel door. Did not rent a car, took shuttle to and from hotel. Times square was only steps away. Hop on tour buses steps away. Broadway shows within walking distance. When we went through customs, we are from Canada, the border patrol asked us where we were staying, I had to explain Room Mate Grace was a hotel and not my room mate, I thought that funny.
4 out of 5
Recommended
for Everyone
by A verified traveler from NYC

comfortable bed

Posted Aug 11, 2014
Nice location, hotel is cute and room is very comfortable
3 out of 5
by A verified traveler from b

Disappointing after chic boutique pictures

Posted Aug 11, 2014
Rooms are smaller than expected and a little tired. Checked out early as bunk bed room was way too small for two plus child with little to no floor space and bunk bed just does not work making the lower king size bed all enclosed and not relaxing. Overall the room was not terrible but did not live up to expectations pool looked cool but did not get to experience it as we checked out early
4 out of 5
Recommended
for Everyone
by A verified traveler from carignan, c

Nice hôtel Close from the action

Posted Aug 1, 2014
Family trop with m'y son of 7yo Went to 2 musical and a Yankees game Near fron Central Park, go easily to Time Square A marvelous Week and i recommend thé hôtel to every one Maybe avoid thé breakfast buffet, a little bit expensive for thé choice
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Decent.

Posted Jul 30, 2014
Pros: location
Cons: Water temperature in shower. Warn guest of the light in the pool
Location: Very close to Times Square.
Everything was ok. Nothing spectacular. Room was clean. Shower water was scalding hot. Bed and pillows were comfortable. Beware of the protruding light in the pool. I was walking in the pool and hit it with my leg which left a pretty bad cut.