Ratings based on 1,033 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
by A verified traveler from New York
Worst BDAYPosted Oct 14, 2014
The room wasn't ready at the check in time..plus as soon as I leave for a walk they got in the room and look thru my stuff. .when I came back I noticed my stuff wasn't on the same spot I had put it.
for Everyoneby A verified traveler from LafayetteLa
Posted Oct 10, 2014
Very nice we were very close to everything thanks
for Everyoneby A verified traveler from nyc
Nice and convenient to time squarePosted Oct 8, 2014
The hotel service and the location was great however the limitation of what's available isn't worth the price. The hotel price was quite expensive, they don't provide essentials like other hotel does such as kettle, fridge and air conditioner.
for Couplesby A verified traveler from Swindon, UK
Close to the actionPosted Oct 5, 2014
Stayed at this hotel for 10 days in September, room was a good size with a huge shower which was lovely after long days walking around the city! Hotel is just off Times Square and is close to everything we needed which is great. Hotel kept our bags for the day after we checked out which was appreciated and staff were helpful when needed. Would definatly return or look to visit another hotel in the room mate chain, thank you.
for Everyoneby A verified traveler from Bronx, NY
Nice Hotel Close To Times SquarePosted Oct 1, 2014
Room Mate Grace is a good hotel The only issue I have was flooding from the shower.. But overall comfy place to stay
for Couplesby A verified traveler from NJ
Close to theatrePosted Sep 25, 2014
Pros: Staff was really helpful and friendly.
Location: Theatre district.
The hotel room was small, but in NY this is status quo. The bed was comfortable and the room was clean. The bathroom was a good size ,but e drain was flogged no big deal. The staff was super friendly and genuine. Nice to see they had a lounge and an indoor pool with sauna and steam room.
by A verified traveler from Bogota, Colombia
definately over ratedPosted Sep 12, 2014
i stayed at the room mate grace because i have been several times in the room mate group hotels and all have been good so far but this one. rooms are really tiny and dark , half the size of any regular room in new york, since the rate was not near to cheap i think there are several options near bu with better rooms and conditions.
for Everyoneby A verified traveler from Lisburn
Great location.Posted Sep 5, 2014
Great location. A min from times square. Staff were pleasant especially reception. Bed was the most comfy I've ever slept in. Was No noise from other rooms or pool area which others commented on. I'd stay here anytime
for Everyoneby A verified traveler from england
Excellent location and friendly staffPosted Sep 4, 2014
We chose this hotel for the location in New York and it couldn't have been better. I have stayed in Room Mate hotels before and the quality of the hotel was as expected. Staff were extremely helpful.
for Studentsby A verified traveler
Posted Aug 31, 2014
I brought my son to New York becuase he has ben bugging me , I found the hotel and made the chose becuse of the pool and sauna. However when we arrived and discovered that the bar and pool and sauna were occupied by a private party , we were dispappointed and we were not notified of this. My son and I did not have the chance to use the facilty and was indirectly kind of forced out by this private party.