Ratings based on 1,712 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Posted Jul 28, 2015
Pros: Location, hospitality, staff was amazing!
This place is amazing!! Especially the location, a few steps away from Time Square but far enough from all the noise and crowd, the subway is also nearby! The whole staff is so nice, respectful, accommodating and so very helpful. Especially Serge! (Not sure on the spelling) The pool was open and they made sure at least one of the elevators was working throughout the whole day. The room was spacious and cleaned everyday. Great place to stay for a New York visit. We were here for 5 days and I can't think of one complain.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
The hotel was very nice. Staff was friendly and they help me with tourist information and keep my laggage in the storage all day. The hotel is closed to all the main attractions! Very beautiful experience in NY!!!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 27, 2015
Great location, very clean, nice rooms, will come again.
2 out of 5
by A verified traveler from NS

Very Disappointing!

Posted Jul 27, 2015
Pros: Location was great and the bathroom was very nice and the room was clean.
Location: Great location, very close to Times Square!
Had to have someone come up to the room 3 times to fix the fridge before they finally replaced it with another one, of the four nights we stayed the air conditioner only worked one and of course when we stayed there New York was having a heat wave, maintenance kept coming up and "fixing" it but it wouldn't last and was still broke when we left, one day the receptionist even told the manager we wanted to change rooms but he didn't offer. TV remote would only work for the guide you had to get up and turn the TV on and off or turn the volume up or down. I did receive a 10% discount because of my inconvenience.
4 out of 5
Recommended
for Everyone
by A verified traveler from milano

Hotel confortevole in ottima posizione

Posted Jul 26, 2015
Ottimo albergo. Posizione centralissima a 100 mt da Times square. Camera e bagno spaziosi considerato lo standard di New York. Pulizia buona. Personale gentilissimo. Consigliato.
2 out of 5
by A verified traveler from uk

not as good as it looks

Posted Jul 26, 2015
Pros: location
Cons: tv
Location: perfect location for a new York visit
The hotel was under renovation....up and down in service elevator comfort....the tv in the room wasn't working (the sensor), and the viewing choices were not up to the standards of most 'good' hotels.
3 out of 5
by A verified traveler

Dark hotel, at a nice location

Posted Jul 26, 2015
Pros: Hotel was at a very good location. Staff was friendly and helpful.
Cons: Lights, tables to rooms.
The hotel and rooms are extremely dark. More light needed to rooms and bathrooms. Even the elevator was dark. Was hard to find the buttons for level.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, ON, CA

Close to attractions

Posted Jul 24, 2015
Pros: Location
Cons: Warn of size of rooms.
Location: Near all you need. Walking distance to shopping. Lots of restaurants and theatres in the area.
Close to Times Square and Central Park. Excellent deli next door where we met nice people and had our coffee and breakfast each day. I think we had the smallest room they had. So small it had no table or chairs. Otherwise nice bathroom and bed was comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis

Eclectic hotel close to Times Square

Posted Jul 22, 2015
The staff was very friendly and accommodating. The room was small but funky and fun. It was very clean and had a comfortable bed. The hotel is somewhat under construction right now so one of the elevators was used for that during the day but it wasn't a big deal. The location is amazing. It's practically right on Times Square but back just far enough so that it wasn't too noisy. Not a far walk to Rockefeller Plaza or to the subways. Would highly recommend to friends.
4 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn, NY

Comfortable and convenient

Posted Jul 20, 2015
Booked this hotel for a one night stay. Looked great in pictures. Hotel is currently going through some renovations. On the website it says the pool is going through renovations and is closed until further noticed so we didn't pack bathing suits. Upon arrival, noticed the pool was available. Was disappointed. Loved the room. All in all, it was a pleasant evening at Room Mate Grace.