Ratings based on 1,023 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from NJ

Close to theatre

Posted Sep 25, 2014
Pros: Staff was really helpful and friendly.
Location: Theatre district.
The hotel room was small, but in NY this is status quo. The bed was comfortable and the room was clean. The bathroom was a good size ,but e drain was flogged no big deal. The staff was super friendly and genuine. Nice to see they had a lounge and an indoor pool with sauna and steam room.
2 out of 5
by A verified traveler from Bogota, Colombia

definately over rated

Posted Sep 12, 2014
i stayed at the room mate grace because i have been several times in the room mate group hotels and all have been good so far but this one. rooms are really tiny and dark , half the size of any regular room in new york, since the rate was not near to cheap i think there are several options near bu with better rooms and conditions.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lisburn

Great location.

Posted Sep 5, 2014
Great location. A min from times square. Staff were pleasant especially reception. Bed was the most comfy I've ever slept in. Was No noise from other rooms or pool area which others commented on. I'd stay here anytime
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Excellent location and friendly staff

Posted Sep 4, 2014
We chose this hotel for the location in New York and it couldn't have been better. I have stayed in Room Mate hotels before and the quality of the hotel was as expected. Staff were extremely helpful.
2 out of 5
Recommended
for Students
by A verified traveler

Posted Aug 31, 2014
Pros: Pool/Sauna
I brought my son to New York becuase he has ben bugging me , I found the hotel and made the chose becuse of the pool and sauna. However when we arrived and discovered that the bar and pool and sauna were occupied by a private party , we were dispappointed and we were not notified of this. My son and I did not have the chance to use the facilty and was indirectly kind of forced out by this private party.
1 out of 5
by A verified traveler

Bad odor, dirty room, unfriendly staff

Posted Aug 26, 2014
The digital door lock rejected cards, so we had to replace keys twice a day. There was a bad odor( posiibly from in door pool) in lobby, but the rooms were even worse. Nightmare in Manhattan! Defintely do not recommend it to anyone!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location with a great atmosphere.

Posted Aug 26, 2014
We only stayed for one night but it was a great experience. The rooms are small but have everything you need.
5 out of 5
Recommended
for Everyone
by A verified traveler from boston, ma

Amazing

Posted Aug 25, 2014
There arent enough words to describe how amazing this hotel is! The staff were extremely accommodating (since Expedia was not). The rooms were amazing, spacious, modern. I went for a bachelorette party and they were great. The heated pool was to die for along with the sauna. The breakfast was continental and the bartender in the lounge was extremely personable and makes amazing drinks. I would definitely go back. It's in the heart of Times Square and close to everything!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great all round.

Posted Aug 23, 2014
Decent price, comfy bed. Room layout was really good. The waterfall shower was a nice touch and the staff downstairs were friendly and helpful. iHome system didn't work and the tv had minimal channels but to be honest, that wasn't why I was in the city. Good proximity to Times Square but without any of the noise. Really good experience. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler

An architectural masterwork for an efficient micro

Posted Aug 20, 2014
Pros: Modern, comfortable & efficient
Cons: Pool bar has all the ambience of a YMCA.
Location: Ideal location for Broadway theaters.
Great location, modern room. The room was quite comfortable, despite its micro-size. It could do without the pool/bar, which had the all the ambience of a YMCA. Good value.