Ratings based on 2,418 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2015
Loved our stay at the Row NYC. I would defiantly stay again
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Posted Jan 26, 2015
Very artsy, loved my stay- wish I could stay more often
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Modern and Comfortable

Posted Jan 26, 2015
Pros: Hotel Design, very modern and classy.
Cons: bigger rooms
Location: times square, subway, macys, broadway shows and lots of places to eat
We want for a first time trip January 2015 and loved ROW. so close to times square so it was always easy to find places to eat and shop. staff were friendly and assisted when needing help. room was small but comfortable, just what we needed for laying our heads down at night. we were only ever waiting no more than 20 seconds for a lift to arrive with a clever lift system they have. the woodbury common bus also picks and drops you off right outside ROW. I recommended ROW for anyone wanting a goods nights sleep in a modern and stylish New York hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom pennsylvania

Close to broadway

Posted Jan 26, 2015
Great location. Very close to broadway. Right by the theater. Would stay again for sure.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SP Brasil

Quarto pequeno, mas ótima localuzação

Posted Jan 26, 2015
Ótima localizaçao !! ..............,,,,,,,,,,,;,::
2 out of 5
by A verified traveler

Posted Jan 26, 2015
Pros: The rooms were clean and quite
Cons: staff
Location: great location near everything in times square
long check in lines. each week seemed that there was always someone with a problem and not enough staff to take of others waiting to get in. I personally had an issue with my room at waited over 30 minutes for a manager. Luckily he was more than accommodating towards my issue. But overall it could be run better. Rooms are fine. comfy and clean. just issues with the staff and check in/out.
2 out of 5
by A verified travelerfrom NC

タイムズスクエアーに近く、ニューヨークの要所に行くにはとても良い場所にあると思います。ただ、、、、、

Posted Jan 25, 2015
タイムズスクエアーに近く、ニューヨークの要所に行くにはとても良い場所にあると思います。ただ、、、、、ホテルの立地は古くからの場所にある分歴史も感じるし、部屋は改装されていて見た目は良いけど、実際に過ごすと部屋は狭いし、館内の通路を通る足音や声が丸聞こえだしポットも冷蔵庫も無し、、、現代の生活に慣れた私たちにはちょっとって感じ’です。大晦日~年始に掛けて宿泊しましたが、部屋の温度が上がらず寒い感じでした。この時期なので宿泊料金も高いし客も多いです。、、、それは分かっていたけど、一番難点だと感じたのはフロントの対応が非常に悪いし遅い、、、。コンシェルジェが居ると聞いてたけど、そのデスクにはいつまでたっても現れず、仕方ないのでフロントに並びました。でも待っている客が5人、、、フロントの担当者は女性でしたが隣の担当者と何やら笑いながら話していて、客は増える一方で、そのうち諦めて列を離れる客が居ました。このホテルは立地が良いので強気だと思いますし、このホテルが良いと言う人もいるかも知れませんが、私にとってはとても高額な宿泊料金を払ってまで宿泊する価値があったのかと非常に後悔しました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom amsterdam

Nice hotel in short distance of Times Square

Posted Jan 25, 2015
Pros: X
Cons: Invest in new sheets. Every night it was a fight with the undercover sheets. The matrass was far to thick for the sheets.
Location: Near Times Square and Subway (blue line)
Good hotel-rooms only a bit small and we had a lot of noice from outside.
2 out of 5
by A verified traveler

Great location, horrible hotel

Posted Jan 25, 2015
Well first off the pictures on Expedia don't look anything like the rooms. Walked into our room and it just looked old and beat down and just looked dirty. Next we wanted to take a shower before we headed out for the night, but there was no water...couldn't wash our hands, couldn't flush the toilet, and couldn't take a shower. We called down to the front desk to let them know and they said they would look into it. Came back 3 hours later hoping it would be fixed, but still wasn't so just went out for the night. Came back around 1am and it still wasn't fixed..almost 13 hrs later. Called back down to the front desk and after talking with them for a little while they finally moved us to a different flower that had the water working. We were told a gentleman would help us with our bags, but the man that brought us the key just gave it to us with no more than a hi and walked off. Not that we needed help, but the offer would have been nice. Not to mention being a little more friendly would have been nice too. The next room bathroom was like a closet, the sink was right next to the shower and while standing at the sink you would be touching your right shoulder to the wall and your left shoulder to the shower curtain. The toilet was out in this little carved out corner that when sitting or standing, your about an inch from touching the walls surrounding it. So overall, choose a different hotel. The location is great but there are plenty of better options for only a little more money.
4 out of 5
Recommended
for Everyone
by A verified traveler

Zentrales Hotel für Städtereise perfekt

Posted Jan 25, 2015
Wir haben uns sehr wohl gefühlt, alles war modern, das Hotel liegt sehr zentral und es war total ordentlich!