Ratings based on 733 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
88% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, great location

Posted Aug 27, 2014
Check in went fairly smoothly. Room and bathroom were quite small, but didn't really matter as we were rarely in the room anyway. Loved the elevator system -- you would type in what floor you were heading to and it would tell you what elevator to take, which was very convenient at a hotel with so many floors.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2014
Location location location!! Super clean and smelled amazing. Everyone was super nice and helpful :)
4 out of 5
Recommended
for Everyone
by A verified traveler from Johannesburg, South Africa

Nice hotel close to time square

Posted Aug 25, 2014
Pros: Allowed us to check out at 13h30
Cons: Maybe beds could have been bigger. Would not mind a fridge and kettle in the room
Location: Shake Shack across the road
Great hotel. Nice and modern. In Midtown, close to bus station.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2014
Was nervous about staying here - Turned out to be great. Rooms were clean and comfortable. Great location close to Times Square, Broadway & restaurants. Walking distance to MOMA and Top of the Rock. Would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from from Florida

Close to restaurats n subways n Broadway'

Posted Aug 23, 2014
Pros: Same as above
Cons: Free b'fast
Location: Same as above
We can leave our luggages -that is a plus - wished there are securities too on daytime not only at nite time
5 out of 5
Recommended
for Everyone
by A verified traveler from rome

Beautiful hotel in beautiful location

Posted Aug 23, 2014
Room small but clean and beautiful, music in the hall and service helpfull and kind
4 out of 5
Recommended
for Everyone
by A verified traveler from Belfast, N. Ireland, UK

Nice clean hotel right in the centre of NYC.

Posted Aug 22, 2014
Pros: Comfortable and clean. Great location!
Location: Very close to Time Sq, Broadway theatres and lots of restaurants.
I had a last minute booking that night... Couldn't have got a better place and better located!
3 out of 5
by A verified traveler from Toronto ON

ROW NYC

Posted Aug 21, 2014
Front staff was not prepared for any of my request prior to arrival. Concierge did not assist with places to go. They were not very familiar with the area very well. For example. We asked about a Chinese restaurant and they said "go to Restaurant Row. You should find something there", we found nothing there. Then we said. Do you know where we can find bubble tea and they were like "what is that?". No room service and fridge is extra price. The only thing I liked was the bed and the room was clean. But very very small and there are no hooks in the bathroom
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2014
It was amazing and comfortable.It was very close to Time Square.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great location if you want to be in Times Square.

Posted Aug 20, 2014
Pros: Comfy bed, nice staff, good location to get around the city.
Cons: Cleanliness could be better, but not crazy bad.
ROW NYC was okay- great staff, overall room was tidy and clean. I don't think I would stay there again because I found the atmosphere to be a little too loud and busy- mainly because it's such a great location. If you don't mind the busy lobby and energy then it's a fun place. Room was overall ok, stayed in the Deluxe City View King. Bed was comfy and I liked the AC unit. The bathroom was a bit cramped though and my knees often hit up against the wall near the toilet (and I'm only 5'5). No place to hang clothes or put lots of toiletries. Sheets and towels are clean, but saw some signs of aging, and weird stain on bed sheet, but not bad enough to ask to replace, just looked a little old. Walls are a bit thin, could hear voices in hallway and heard the next door flush their toilet. For the price, you mainly pay for the great location. I would recommend the hotel to the right person, but for me it was so so.