Ratings based on 3,820 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from London, UK

Good for a night alone

Posted Jun 30, 2015
Pros: The Restaurant Concept is unique, but needs some more High Chairs next to the Window.
Cons: Room on 1st look clean, some Crevices need to get hoovered. Walk-in Cupboard needs a false Ceiling. Windows need better soundproofing
Location: Close to Times Square
I booked one Night via Expedia - it was noted that the Hotel charges a separate "Resort Fee", which covers Advanced Speed Internet, free national Phone Calls & Access to the Gym. The Room was located on the Top Floor, with a nice View - but the Windows looked single glazed - at least there was little Sound Proofing, so Sirens could be heard well. Also the Room Management System does not deactivate the Air Con, when opening the Window. The Room is fine for a single Person, but with two People it can be very crammed. To open my Suitcase I had to unfold it in front of the Entrance Door, blocking it for the time being. The Walking Cupboard needs a false Ceiling, because I was able to see the Water Pipes and the Data Cables from my Neighbouring Rooms. The Bathroom was functional, tidy and clean - with well pressured hot water & a shower head that also supports Guests that are 6'4". TV Channels were plenty and worked well on the LG Flatscreen.
3 out of 5
Recommended
for Everyone
by A verified traveler

Dåligt städat

Posted Jun 30, 2015
Pros: Läget var bra
Cons: Städningen
Location: Väldigt bra restauranger i Hells Kitchen
Fick ett väldigt nergånget rum, efter tillsägelse fick vi byta till ett fräshare rum. Problemet var att det var väldigt smutsigt på rummet.
3 out of 5
by A verified traveler from Wellington, FL

Great location, small rooms, average customer serv

Posted Jun 29, 2015
Pros: Location convenient to theatre district and times square, comfy beds, great a/c in room,
Cons: more furniture in rooms, customer service availability needs improvement, excessive daily resort fee should be lowered,
Location: Great location to go to Times Square, theaters, subway stations, restaurants, etc.
If you want a location in the theatre district and close to Times Square, then that is a definite plus for this hotel, but I'm not sure that one positive outweighs all the negatives. My 14 yr old daughter and I went to NYC for a four day getaway. We have been here before and usually stay at the Hilton on 6th avenue, but decided to change it up a bit. When we arrived at the hotel, the check in procedure was pretty quick and easy. When we got to our room and walked in, I was shocked at the small size of the room, the twin beds, tiny bathroom with no counter space and then we realized something very strange. This hotel room had no dresser and no closet/armoire. The only drawers there were to put stuff in were the one cubby drawer of each of the nightstands. That was it, no other drawers! I couldn't believe that, I had never seen that before. So, I called down to the front desk three times because no one answered at the front desk the first two times I called. ("That would never happen at the HIlton," I told myself) They told me to come down, put my luggage in storage and later on in the day they *may* have a bigger room for me, but really this size room is the room class that I paid for. Huh? I didn't even know what that meant. So we went down with our bags and then they told us that they would not have a room for us after all. So, I was pretty aggravated at this point and I demanded to speak to the manager and spoke to a woman who said she would absolutely get us a better room
4 out of 5
Recommended
for Couples
by A verified traveler

5 days in NY to catch some broadway shows

Posted Jun 29, 2015
Pros: Location, location, location
Cons: The room was a bit small, but what was expected in that location.
Hotel was perfectly located in the Time Square & Broadway area
3 out of 5
by A verified traveler from NY

The Row

Posted Jun 29, 2015
Pros: The view from my room was nice, and the hotel had free wifi for guests, and free internet terminals in the lobby which could be used by anyone
Cons: number of counters at the reception, addition of a mini bar.
Location: the location was great. between 44th and 45th on the 8th av. Walking distance from times square.
I came to this hotel without a reservation as it was the closest from where I had to spend most of my time in NY. I was told at the reception that the hotel was fully sold out, but I was able to view and eventually book a room online. My reservation did not reflect in the hotel's system even though I gave them the hotel confirmation number along with the expedia reservation number. I was made to wait an hour and even though I was finally checking in at 8 pm, I was not allowed a late checkout of even 2 hours. The room was very small, even by NYC standards, didn't have a mini bar or even water, and had a slight odor as if the furniture had recently been varnished or polished.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Fint hotell til kortere opphold

Posted Jun 29, 2015
Kjempe fin beliggenhet, mer moderne etter oppussing. Renhold på rom var noe negativt, virket ikke som om de vasket annet enn overflatene
5 out of 5
Recommended
for Everyone
by A verified traveler from Halifax, NS

Great Hotel in the Middle of it All.

Posted Jun 29, 2015
Location: Times Square, Broadway, John's Pizzeria
I loved this hotel. It is in a perfect location for all of the touristy NYC things. Our room was bigger than expected for New York (which means, it was small but very comfortable). Check in was a breeze and they even called to say the room was ready early. The elevators are a bit confusing but once you get the hang of it, you learn to appreciate the system. The beds are very comfortable and the shower was wonderful. The air conditioner was a bit loud but it blocked out the street noise so I appreciated that too. For the price and the location, this hotel is fantastic.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2015
Nice location , noisy rooms. Walkable to many attractions like madam tussaudes, time square etc
3 out of 5
Recommended
for Everyone
by A verified traveler from Nederland

Perfect location

Posted Jun 28, 2015
Pros: Location, atmosphere, friendly staff
Cons: Better room cleaning, no facilities fee, just include it in room-price.
Location: Right in the center of NYC, no need to see more.
ROW NYC is on a perfect location, very close to Times Square in midtown NYC. Check-in and check-out is quick and friendly. Not so friendly is the facilities fee of $25 / day. The only acceptable thing you get for that is free WiFi and free international call. Wifo should be free anyway so this fee makes your stay a lot more expensive as you realise at first sight. Room was also not very clean. I had a room with in-between doors wich allow you to hear every word your neighbour says. The rooms with city view are the best.
5 out of 5
Recommended
for Everyone
by A verified traveler

Thumbs up

Posted Jun 28, 2015
I Really enjoyed my time and stay at the Row the staff was really nice and help full I was about forty dollars short and they still let me check in and just took it out of my deposit at check out witch was fine for me I definitely will go back.