Ratings based on 1,057 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Palm Beach, FL

Loved The Royalton!

Posted May 11, 2015
We have visited NYC many times, but this was our first stay at The Royalton. Of all hotels, this one rates at the top for sure! We arrived pretty early (11:15 am) thinking we wouldn't be able to check in, but upon hearing that it was our anniversary the friendly staff immediately upgraded us to a larger room! We were able to check in a few hours later, which was still earlier than expected. Room was chic, clean and large. Bar was super cool and lively. We even enjoyed a complimentary cocktail thanks to one of the bellmen. Location was perfect, near Times Square but also within walking distance to some high end steak houses and bars. Would definitely stay again...hopefully soon!
Comment from Hotel Management
May 15, 2015 by Bryan W, Hotel Management
Hi C! Thanks for the rave review of Royalton, so glad to be at the top of your list for NYC! Our bartender Joshua made # 1 in NYC this morning according to Time Out NY! We are celebrating, join us for a complimentary first round on us next time you're in the city! All the Best, Bryan Woody General Manager
1 out of 5
by A verified traveler

the worst hotel stay ever

Posted May 6, 2015
Pros: The front desk girl that registered me
Cons: Their customer service
The bathroom light was not working. The air conditioning had to be fixed. The food service did not bring the quantity of food we paid for. The baggage man left me with 2 full carts full of luggage and boxes and did not help me put it in my car which was parked in front of door until I gave him $40 to help me. It was not what I was expecting. My guests were disappointed as well. The front desk girl that registered me was amazing. That was the only good part of my stay.
Comment from Hotel Management
May 11, 2015 by Bryan W, Hotel Management
Hi Anonymous, I am terribly sorry you did not enjoy your stay with us in New York City, clearly several issues well below our established standards. We would love to be afforded the opportunity to make it up to you on a repeat visit. Safe travels,
4 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge, MA

A wonderful hotel, but ...

Posted May 4, 2015
Pros: See above.
Cons: See above.
Location: You're in the heart of the theater district, also not too far from the Museum of Modern Art. Quite a few good restaurants around.
We always like Royalton and usually stay there when we're in New York. The place has a terrific vibe, lovely design, wonderful showers, and a very helpful staff. But there were a few clouds on the horizon this time: First, we were not allowed to charge some drinks to our room -- it was clearly a mistake, but it was off-putting, especially since a promised manager did not show up. Then, budget cuts have done away with any food over the weekend. We can understand doing away with a full-service restaurant, but no bar menu? no room service? Simply not possible in a place of this character. Perhaps against that background, I was annoyed to be charged for Internet -- especially when I had no problem getting through on my apps our first night there, then to find even my apps blocked the next day. In this day and age, there is no longer any excuse for this. So do be aware of these issues. If you're OK with them, you can have a wonderful time at Royalton.
Comment from Hotel Management
May 11, 2015 by Bryan W, Hotel Management
Conductor, Thank you for your review and your candor. Thank you for being a Royalton loyalist through the years. We have made some modifications to the F&B offerings on the weekends, but we absolutely don't wan that to dampen your stay, we have provided many options to the team to ensure they are fully able to accommodation your wishes. Safe travels and we hope to have you back in the not too distant future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 25, 2015
I had a very fun time, and was romantic. I would maybe recommend this to a friend
Comment from Hotel Management
Apr 27, 2015 by Bryan W, Hotel Management
Thank you so much anonymous, would love your recommend and do come back again soon....whoever you are....
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Great hotel, great location

Posted Apr 15, 2015
Stayed for the weekend, nice room, good cocktails, a relaxing stay
Comment from Hotel Management
Apr 20, 2015 by Bryan W, Hotel Management
David, So glad you enjoyed Royalton! Hope to have you back soon. Safe travels. All the best,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Zentral gelegenes Hotel mit sehr zuvorkommenden Personal! Komme immer wieder gerne hier her.
Comment from Hotel Management
Apr 15, 2015 by Bryan, Hotel Management
Thank you Anonymous! Safe travels and come back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from scotland

Posted Mar 28, 2015
Pros: Everthing
Cons: Cost of food and drink could be cheaper.
Location: Close to theatres, times sq and shops and subway.
Great location for Times Square and theatre district also just of 5th ave so plent shops lots of resturants. Every evening the bar area was buzzing with non resident and resident need to reserve a seat if you want one.
Comment from Hotel Management
Apr 6, 2015 by Bryan, Hotel Management
Angela, Thank you for your review! I hope you enjoyed your time and took full advantage of being in the heart of both the theater district and 5th avenue shopping. I hope you were able to enjoy the lively bar scene we have here as well. The hotel can always make reservations for our VIP hotel guests, and we strongly recommend them. Safe travels and come back soon! -Bryan
3 out of 5
Recommended
for Couples
by A verified traveler

Ok

Posted Mar 21, 2015 on Hotels
Generelt fint, men mangler service.
Comment from Hotel Management
May 30, 2015 by Bryan, Hotel Management
Hi anonymous, Sorry to hear your stay and service wasn't as spectacular as we strive for it to be, feel free to reach out directly on any future visit, we would love to make it up to you with an overwhelmingly amazing experience as it should be! Safe travels,
4 out of 5
Recommended
for Couples
by A verified traveler

. Just ok

Posted Mar 17, 2015 on Hotels
Room was too hot, no way to fix. There is no food service during weekend
Comment from Hotel Management
May 23, 2015 by Bryan, Hotel Management
Hi Anonymous, Sorry to hear you didn't have an amazing time at Royalton. Did you see our weekend buffet from 7am-12 noon? There is also 5 'live like a New Yorker' curated delivery services from some of our local favorite places. I hope you didn't miss them. Give me a ring in advance of your next trip to NYC, happy to personally ensure it much more than just ok. Ok? Safe travels,
5 out of 5
Recommended
for Couples
by Todd from Phila

Great Hotel @ a great price

Posted Mar 17, 2015 on Hotels
This was really a great hotel and at a fantastic price. HIGHLY RECOMMEND IT!
Comment from Hotel Management
May 23, 2015 by Bryan, Hotel Management
Todd, Thanks for the rave review! The first quarter and summer are typically good times to find a great price in New York, glad you picked Royalton. You've got good shopping sense and class, well done! Come visit us again in the summer and thanks for taking the time to review. Safe travels sir,