Ratings based on 149 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.3 Hotel condition
They paid and stayed.
for Everyoneby Paul from Liverpool, Merseyside, UK
Honeymoon Luxury!Posted May 11, 2013
Pros: Location, Staff, Room and Haven Rooftop Bar
Cons: Building Work in Progress
Location: A minute from Times Square!!
An excellent choice for a bit of luxury right in the centre of Midtown a stones throw from Times Square. We stayed a couple of nights as part of our honeymoon, the staff were excellent going out of their way to help. Rooms were modern and stylish and very comfortable, the only downside while we were there was that the hotel is having some building work, however it didn't really impact on us other than seeing workers in the lobby and restaurant areas. Everyone should have a drink in the Haven rooftop bar great views!!
for Couplesby Parham from Edmonton, AB, Canada
Location location locationPosted May 7, 2013
Pros: Location, extremely clean, and friendly staff
Cons: Small room. very basic breakfast.
Location: Location is amazing. only half block away from times square.
My girlfriend and I stayed at this hotel for 5 days. At the first impression you would think that the room is extremely small but you'll get used to it. The staff are amazing, never seen such awesome staff in any hotel before. Our room didn't have a tub but the shower is pretty impressive. Don't expect much from the breakfast. We had breakfast at the hotel only once, cause there are so many brunch options in the city. The location is great and is exactly half a block away from times square. The is also a pub at the rooftop. I would say it is worth trying. One other thing is that the lobby and the hallways are very dark but you'll get used to it.
for Everyoneby Malky from Glasgow, Glasgow City, UK
Great location friendly staff!Posted Apr 7, 2013
Cons: Rooms are relatively small but this is to be expected in such a central location
We Stayed at sanctuary for 5 nights. The first thing to note is the excellent location, it is only half a block from Times Square and allows easy access to all the main attractions. Secondly, the name of the hotel is very appropriate as it is a really calming environment, essential to escape from the rush of midtown Manhatten. The staff were very attentive and the STAR concierge service was excellent, helping out whenever asked.
for Business Travelersby A verified traveler
Posted Feb 11, 2013 on Hotels.com
for Couplesby A verified traveler
Posted Jan 28, 2013 on Hotels.com
very friendly atmosphere!!!
for Business Travelersby tarzizzle
no natural light, but otherwise perfectPosted Jan 10, 2013 on Hotels.com
Great hotel. Urban oasis in the middle of the busiest part of NYC. 1 block from Rockefeller and Times Square, close to some great restaurants, and a short walk to Bryant Park/Broadway/even 34th. Good subway stops in the area too. Beds were super comfortable and the showers were hot. Amenities (shampoo, etc.) pretty standard: if you have tough hair, bring your own. Day passes to the Equinox a HUGE plus. Free wifi and breakfast really great perks as well. Only complaints are the squashable pillows (they kind of deflate in the middle of the night) and the lack of natural light (tough to wake up, even at 11am). Also the rooms are tiny, but I didn't mind that. Hey, it's NYC.
for Everyoneby Zoe from Essex, UK
Great hotelPosted Jan 1, 2013
Cons: No much room for luggage, bags and clothes.
Location: Central and perfect for exploring.
It was a great hotel,brilliant location and great staff. We would definitely stay there again on our next trip to New York.
for Everyoneby Rebecca from Birmingham, West Midlands, UK
Fantastic HotelPosted Dec 31, 2012
The Sanctuary Hotel was a swish boutique hotel. Fantastic location. The staff were all very polite and miost helpful. I would definately stay there again and would recommend this to family and friends.
for Everyoneby Mary Ann from Philadelphia,PA
great locationPosted Dec 30, 2012
Pros: It was a good location for accessing both Times Square and Rockefeller Center by foot. The staff was very warm and accommodating.
Cons: The room was very compact and a tight fit for two people. We would have liked the continental breakfast to have included some protein.
Overall it was a good experience. We were disappointed with how small our room was but it was clean and functional.
for Everyoneby Amy from Mobile, AL, USA
Great time, great staff!Posted Dec 20, 2012
Pros: The friendly staff!
It was my first trip to NYC & this hotel was perfect! We were so close to Times Square & Rockefeller Center! The staff was incredibly friendly and had the most helpful concierge I've ever met! The room was small but very comfortable for two. Besides, we weren't there to spend time in the room. When we go back to NYC, we will definitely be staying here again!