Ratings based on 241 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Friendliest Staff we have ever experienced!

Posted Dec 15, 2014
From the doorman who opened the door upon arrival to the man who helped carry our luggage out the door upon departure we have never experienced such a friendly, helpful and lovely staff. The hotel itself is beautiful - rooms are small, but not unexpected for New York. The breakfast is great with a lot of options. The staff had found out that it was our daughter's birthday and went out of their way to make it spectacular. They sent her a pack of truffles and a card signed by the whole staff, and sang to her with delicious NY Cheesecake. The moment we left we started planning ut next trip to the Sanctuary. It is SO close to everything - Broadway, Rockafeller Center and Times Square are minutes away walking.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston, MA

Quaint hotel near everything

Posted Dec 13, 2014
We had a whirlwind trip to NYC and loved this hotel! It was a hidden gem. The staff was so welcoming and it was an easy walk both uptown and downtown. We would definitely stay again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom G

Nice hotel very close to time square

Posted Dec 6, 2014
Very nice hotel small rooms but nice and clean very friendly staff breakfast nice but not to any choices had good time !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Monza

Eccentric hotel close to Times Square

Posted Dec 4, 2014
Pros: The unusual entrance, the complementary hot drinks, the courtesy of the staff.
Cons: The queen superior room may be ideal for a single traveller as it was too small, reserve superior rooms for couples.
Location: Few meters from Times Square,Broadway theaters,close to several metro station,Rockefeller Centre,and fifth Av.Perfect starting point for visiting NYC.
The entrance of this hotel resembles an ancient Greek temple, and this explains its name, "Sanctuary Hotel". This was really nice and I was driven by those pics of the entrance to choose this hotel and try a "different" experience. Inside it is quite ordinary, though, a 4 star hotel like many others, even if our room, a queen superior, was very small for two persons. Staff was courteous and service was as standard. You receive complementary hot drinks on arrival and chocolates in the room, and in the lobby near the concierge position you could serve yourself with complementary coffee and the whenever you like. Breakfast is various and abundant, although it didn't change that much during a week. It is served in the Tender restaurant, part of the hotel, where you could also have lunch and dinner. Moreover, the hotel also has a rooftop restaurant called Haven which looked nice in the pics (although we didn't get there becuase of bad weather).
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel ever

Posted Dec 1, 2014
The best of the best Best place I have stayed in New York in over twenty years
5 out of 5
Recommended
for Couples
by A verified travelerfrom Toronto

great location. close to Broadway and shopping

Posted Dec 1, 2014
Pros: location, décor, staff very professional
Cons: not necessary
Location: within a 5-10 minute walk of theatres, Times Square, Broadway 10-15 minute walk to superb shopping, Central Park
Staff extremely courteous. Welcoming. Very professional. Hotel was beautifully designed. Restaurants in hotel were fabulous.Rooms were spacious , clean and very functional. We would be happy to stay there again!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel close to time square

Posted Nov 30, 2014
As soon as I walked in, I fell in love with the scent inside!!. But unfortunately I couldn't stay in a room due to an unfortunate leak... but they transferred me to a beautiful hotel on the next block and took care of all the expenses.. the staff was really great as well. I can't wait to come back !!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Good hotel great location

Posted Nov 28, 2014
Good hotel staff helpful and friendly Excellent location Room s little small and would have enjoyed a bath
4 out of 5
Recommended
for Everyone
by A verified travelerfrom buenos aires

todo tal cual lo previsto

Posted Nov 27, 2014
Pros: todo
Cons: siempre hay algo por mejorar, pero cubrio mis expectativas
Location: muy buena ubicacion
Salio Todo muy bien. Estoy conforme con el hotel elegido.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Waynesville, NC

Loved this Hotel

Posted Nov 23, 2014
Pros: The staff was the friendliest and most helpful of any hotel I have ever stayed at!!
Cons: I can not think of one change!!
The staff at the Sanctuary Hotel was most impressive!! Love the décor and location!! I would definitely stay at this hotel when I visit New York City, again!!