Meeting facility
Check availability

Reviews of Sheraton Brooklyn New York Hotel

4 out of 5
Sheraton Brooklyn New York Hotel
228 Duffield Street, Brooklyn, NY

Reviews

7.4

Good

Rating 10 - Excellent. 372 out of 1004 reviews" "
Rating 8 - Good. 246 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 110 out of 1004 reviews" "
Rating 2 - Terrible. 119 out of 1004 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Business traveler
Liked: Cleanliness, staff & service, amenities
The rooms are mediocre at best. However the staff were amazing! Great customer service.
Stayed 7 nights in Apr 2024

4/10 Poor

Lee

Traveled with family
Disliked: Amenities
The evening I checked in I confirmed that breakfast was included. this was done by the manager who had to switch my room. I reserved a room with two double beds but the hotel assigned me a room with only one. Apparently, the breakfast part of my reservation didn't switch over and the morning staff couldn't confirm this. They said I needed to contact Expedia. An almost impossible task unless you consider taking to a Bot acceptable.
Stayed 3 nights in Apr 2024

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed for one night but I had no issues and the facilities were great.
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience of transportation on the Subways and Lyft or Uber drivers were plentiful. There is only one ice maker and one microwave on the 2nd floor mostly used be employees but none in any room and while there was an ice maker on the 15th floor, there was no guest access to that floor. Beds could use fitted sheets and a more solid base. Chinese restaurant ion ground floor is fairly good but "American breakfast was meager.
Stayed 7 nights in Apr 2024

6/10 Okay

Rick

Liked: Staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in an great location of Downtown Brooklyn with easy access to subway, shops and walking distance to Brooklyn Bridge over to Manhattan. Only downside was you could hear all the street noise through the closed windows.
Stayed 6 nights in Apr 2024

8/10 Good

Curtis

Small items of complaint. Draperies unhooked. No pamphlet of hotel features. Ice machine only on 2.
Stayed 2 nights in Apr 2024

8/10 Good

Claudette Hernandez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Don

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed to public transportation for getting to and from Manhattan.
Stayed 7 nights in Apr 2024

6/10 Okay

APRIL

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have given this stay 5 stars but the hotel charged my card twice for the amount and the staff said they can't cancel the payment until it gets cancelled automatically. This made me very poor throughout my holiday. I'm still waiting for the pending payment to be cancelled. Other than that, it's a great location, 15 mins subway to Manhattan and very good location in Brooklyn. But because of the double payment problem, I wouldn't stay again.
Stayed 5 nights in Apr 2024

8/10 Good

Edwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Brooklyn.
Stayed 4 nights in Apr 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night for work and it was perfectly fine. Nothing special. No complaints.
Stayed 1 night in Apr 2024

6/10 Okay

Judith

Traveled with family
Good overall
Stayed 5 nights in Apr 2024

8/10 Good

Joynell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that this hotel is so close to the subway and that there’s a wide range of shopping and dining options.
Stayed 6 nights in Jan 2024

8/10 Good

Alison E

Traveled with family
Liked: Staff & service
Great location central in Brooklyn with easy train access, great food options nearby.
Stayed 5 nights in Mar 2024

8/10 Good

Glynell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the Sheraton except our room never ‘cooled’. We were not able to change the temp in our room or in the 2nd room we booked for our friends/family.
Stayed 4 nights in Mar 2024

10/10 Excellent

Denise, BRICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Trish

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced and convenient location. Updated rooms. Good for our one night stay.
Stayed 1 night in Mar 2024

4/10 Poor

Jean-Paul

Stayed 1 night in Feb 2024

8/10 Good

Shanika, Yonkers

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at this hotel for long weekends and date nights in the city.
Stayed 1 night in Feb 2024

8/10 Good

Ony

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located,quiet atmosphere
Stayed 1 night in Mar 2024

4/10 Poor

Vanessa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I arrived and had to h e my room changed a total of three times. I will not be staying at another Sheraton going forward this was the worse hotel I’ve stayed in. Not what I expected from a Sheraton/ Marriott brand the website and what I actually received was so far off it was like false advertising. Y’all got me this time it will not happen again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cong

Liked: Cleanliness, staff & service, property conditions & facilities
Super close to subway station
Stayed 3 nights in Mar 2024

8/10 Good

Ojie

Stayed 1 night in Mar 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space for vehicles in front. Lots of traffic
Stayed 1 night in Mar 2024

4/10 Poor

Marcus

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Aron

Stayed 1 night in Mar 2024

10/10 Excellent

Ekow

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay
Stayed 4 nights in Mar 2024

8/10 Good

Kenisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Larnelle

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jovanica

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the fact that their pool wasn’t open tonight!
Stayed 1 night in Mar 2024

4/10 Poor

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic style , great location and a lot of food options near by.
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue i had was the additional 250 deposit that's not mentioned until you get to the hotel. They say it's going to be returned to my scion but sheesh.
Stayed 1 night in Mar 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jorge

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Tasha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay every time we are in town.
Stayed 1 night in Feb 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated that the room had various types of furniture/storage options that allowed me to completely unpack. Utilized the pull out desk quite a bit - great set up.
Stayed 4 nights in Feb 2024

2/10 Terrible

liron

Disliked: Cleanliness

10/10 Excellent

Emebet

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable beds. Clean bathroom.
Stayed 2 nights in Feb 2024

10/10 Excellent

Robyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
I was a nice quiet room
Stayed 1 night in Feb 2024

10/10 Excellent

Leo

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Tavon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and near everything.
Stayed 3 nights in Feb 2024

2/10 Terrible

Jalen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024