Ratings based on 278 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

The worst stay of my life. Out of 400 hotel stays

Posted Mar 9, 2015
I would sleep in the car instead ......................................
3 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Best JFK hotel, although that isn't saying much.

Posted Feb 20, 2015
It's an airport hotel, so cynically overpriced and under-quality. But the decor, if shabby, is better than most; they do a creditable hamburger and martini; and the staff are funny, friendly and efficient.
2 out of 5
by A verified travelerfrom JFK

Stuck at JFK due to weather.

Posted Feb 18, 2015
Pros: The staff at the check-in counter and restaurant were courteous.
Cons: Room 212: Shower door has no handle on the inside to facilitate closing the door from the inside of the shower. Hot water handle on sink needs work
Location: Not in a very good area
Great check-in, pleasant staff. Room 212 door swing hinge does not work, needs realignment. Shower door needs handle in order to close from the inside. Bathroom sink hot water (left) handle needs adjusting. Air condition way too loud. Sliding windows do not have locking mechanism.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom lakeville, ct

Great option

Posted Jan 25, 2015
This hotel was a great option for the night before my trip!!! my only disappointment was you don't get starwoods points when booking through Expedia.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great airport hotel

Posted Jan 24, 2015
Arrived late, staff were great, water was hot, room was clean and bed was comfortable. Not sure I need to say more, did exactly what it said on the tin....!!!
1 out of 5
by A verified traveler

Worst hotel experience

Posted Jan 11, 2015
First of all, breakfast is not complimentary, the coffee and tea in the morning (only thing that is free) was terrible. And staff were rude and dry a couple of times when I asked for assistance. I was not please with this hotel at all.
3 out of 5
by A verified traveler

Clase to JFK

Posted Jan 6, 2015
This is a convenient and clean hotel. However, I was displeased with two issues. First, I had an early flight and had to shower with cold water. Second, the system broke and I could not make the check out. The front desk person was going to send me te receipt later (I need it as it was a business trip). I have not received it yet. This is an expansive business hotel near the airport. This two things should not happen.
5 out of 5
Recommended
for Business Travelers
by YONGMEIfrom 上海

舒适入住

Posted Dec 26, 2014 on Hotels.com
酒店位置对第二天的起飞时间非常合适,舒适的住宿
5 out of 5
Recommended
for Business Travelers
by YONGMEIfrom 上海

很棒的住宿

Posted Dec 25, 2014 on Hotels.com
非常不错的一次入住,服务人员很周到
4 out of 5
Recommended
for Families
by A verified traveler

Sheraton JFK

Posted Dec 19, 2014 on Hotels.com
Overall hotel facilities are okay. Hotel staff were very helpful. Facility is renovated and clean but does not appear modern. Symptomatic is the way the bathroom door handle came apart on handling.