Ratings based on 255 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
82% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Phoenix

Location! Location!

Posted Nov 30, 2014
Pros: Location!!
This hotel has a fabulous location close to JFK airport. The rooms are nicely appointed and the staff is courteous and helpful. There is a restaurant on site and a shuttle service to and from the airport. There is on site parking if you need it but the cost is $21 plus tax a nite. Great hotel for a nite's stay!!
3 out of 5
by A verified travelerfrom Miami

Convenient, that's all.

Posted Nov 20, 2014
Pros: The room was big and clean enough.
Cons: Reallistic rates, improve the breakfast, offer free parking for guests, update the lobby look and size. Put better ammenities in the bath room.
Location: Nothing!!! no mall or good restaurants near by.
Over priced, breakfast is really poor and too expensive. Lobby is really small, my room on the 5ht floor was not that bad, had enough space and the bed was confortable enough. The area where the hotel is looks a little unsafe. I know parking in NY is expensive, but the hotel is in Jamaica, should not be that expensive, the hotel charge its guest $21 plus tax for it!!! Come on. Room service is expensive also and not that good.
3 out of 5
by A verified travelerfrom p

Falta coordinacion y una persona que hable español

Posted Nov 11, 2014
Si no llamamos un dia antes. No tenia reservacion y se supone que estaba hecha. El servicio de transporte no me recogio en el aeropuerto
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago

Full service very close to airport

Posted Nov 10, 2014
Everything I needed, reasonable price, great employees and convenient
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London UK

Great hotel and staff

Posted Oct 29, 2014
I chose the JFK Sheraton hotel after calling around to find a hotel that would help spring a surprise 40th for my husband, the staff were amazing and joined in the fun and were great and hiding all the surprise guests. Great food and restaurant staff, look out for Mr Gossett, he was a real gem.
3 out of 5
Recommended
for Everyone
by A verified traveler

Just don't be hungry!

Posted Oct 20, 2014
Pros: close to the airport and nice rooms
Cons: room service
I stayed at this hotel and the room and reception were fine. I tried to order roomservice and nobody answered the phone OR called back. So great hotel if yo are not hungry!
1 out of 5
by A verified traveler

Posted Oct 1, 2014
The hotel Steffens and manager was very disrespectful and very Rudy.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Nice Hotel

Posted Sep 30, 2014
Booked my room confirmed my reservation and upon arriving less than an hour later was told there were no king beds available. Was given the only king bed room left in front of the elevator directly opposite the elevator on the fourth floor. The lock on the door was lose. Very disappointed
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

空港に近い清潔で安心なホテル

Posted Sep 27, 2014
Pros: タオル、シーツの清潔感。
Cons: シャトルバスが頼りの利用客には事前情報を教えて頂きたいです。
Location: ジャマイカステーション、ジャマイカセンターはくれぐれも立ちいらないように。
清潔で気持ち良く利用できるホテルです 食事もリーズナブルです。 シャトルバスのヒルトンとの共同運行を事前に教えてもらえたらいいなと思います。
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 22, 2014
My stay was fine, but I was surprised this is a Sheraton. It was at least one star down.