Ratings based on 4,351 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler from Midlands UK

Good location but check room suitability fr guests

Posted Aug 30, 2014
Pros: Location
Cons: Appropriate rooms should be offered to guests irrespective of being 'preferred guests' or not, especially if room has been pre-booked and paid for.
Location: Extremely good location with plenty of sites very close by.
As a family with two 'children' (24 & 21), we pre-booked one room with two double beds. I did ask for larger room availability (happy to pay extra) but was advised there were no corner rooms available. The room we were given had one bed and a sofa which was clearly unsuitable for 4 adults. We returned to reception, with luggage and then offered a room with two small double beds (4ft width) and very little floor space. We did accept this but spent 4 nights in a very cramped room with limited facilities, which did spoil our visit. Having stayed at this hotel before, I was very disappointed with the rooms that were offered to us, as pre-paying guests.
2 out of 5
by A verified traveler

Posted Aug 30, 2014
Pros: location
Cons: take out the couch to make more room in the room.
Location: great location
we were suppose to have a double room which we did not have. the room was not very clean
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Aug 28, 2014
Pros: The room was so clean and the beds were really comfortable
Cons: nothing
Location: Location was excellent, 1 block from Times Square. Walking distance to 5th avenue, Rockerfeller Centre, Radio City Music Hall
The hotel was very nice, extremely clean and the location was perfect. The staff was wonderful as well. They were helpful and courteous.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ecuador

Excellent position. In the heart of Manhattan.

Posted Aug 26, 2014
Cons: WiFi in every room should be free of charge.
Location: Times Square.
We spent 9 nights in the Sheraton. The receptionist guy (Edward) is a good host. He explained everything about the facilities we were affordable to.
5 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Excellence accommodation

Posted Aug 25, 2014
Pros: The location and the view. I could see the sun rise effect on the building. The window are clean and clear.
Location: Central Park, Times Square, Rockafella Centre, M&M World, Hershey Store, Natural History Museum, MET Museum, Lego Store, Bryant Park, MOMA, Empire Sta
Excellent view. Subway station just next to the hotel. Major attractions are very close and within walking distance. A lot of eateries nearby too. Cleaning lady is very nice and pleasant. Room are clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from St. john's NL

Beautiful hotel central to everything

Posted Aug 23, 2014
Pros: Room was great , beds comfortable..believe it or not excellent pillows!
Cons: Mini prices are excessive...
Location: Central Park, theatres, tix booth and lots more within walking distance or use the subway..it is easy..to go further..
Great room..very clean and quiet. Right in the middle between Central Park and the theatres..subway to Yankee stadium right outside the hotel..excellent location and also close to affordable restaurants ..we walked everywhere fifth avenue, grand central, to the shows and took the subway all the way downtown and strolled back!
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel Staff was very nice. Hotel was clean.

Posted Aug 22, 2014
Pros: The location close to Central Park and close to Time Square
I recommand this hotel. We were very well received.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hamburg, Germany

Excellent location

Posted Aug 22, 2014
Pros: Having a room on the 49th floor with a glimse of central park.
Cons: Dining options
Location: The hotel is in the middle of everything to do and see in NY. We were able to walk to everything.
NY has millions of visitors a year. Having experienced hotels all over the world it was hard to adapt to the feeling of being just one of the million visitors. The hotel is huge and staff was not use to individuals but mass. After the first experience I just changed my expectations to mass mode and everything was fine. I was a bit upset about my spg platinum status not applying because I had booked over expedia, but all in all the hotel was good and has excellent location.
2 out of 5
by A verified traveler from Austin TX

Not as I would expected for Sheraton --

Posted Aug 21, 2014
Pros: When I left
Cons: Sheet--covers--QUEEN size beds! Clean out better!! I don't want to see other peoples underwear!!
Location: Time Square--kinda close--would be better to stay closer to Downtown - or Top of the Rock.
Stay somewhere else, they are not very friendly, only the check in guy. Room was not cleaned-found hair clips, and underwear in the closet. Beds-are the worse part--too small--they are not queen size--too small for a normal size couple, and the sheets not nice, not good quality, or even close. They are loud -you can hear every time a person turns over!
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Lovely Hotel. Right in the heart of Times Square

Posted Aug 21, 2014
Location: The hotel is very close to Central Park, Rocker fella Centre, Radio City Music Hall, the subway and Hop on Off Bus Tours.
Hotel staff really helpful especially Tour/Ticket Desk. They provide excellent information on what to do and how to get there. You can purchase your tours and attraction tickets there too. Our room was lovely on the 42nd floor. Cleaned everyday too. Would definitely go back there.