Ratings based on 6,174 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom n

NYC

Posted Apr 16, 2015
Great location, needs better cleaning, staff not very helpful. Especially security people doing nothing but talking
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
Everything was great, however the brunch on Sunday was quite expensive. We literally had three bowls of fruit and a pastry for 3 people was just under $100.00 including tip. Also when we arrived, the parking lot next door was full. We had to find another lot across the street. The hotel should be made aware when the lot they are recommending is full.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom K

my favorite in NY so far

Posted Apr 13, 2015
Stayed for two nights. Very crowded in the lobby, but very calm in the floor (we were on 24th floor). The reception didn't let us pay for wifi (it is $15/day!). We got good deal through expedia (~$230/night April 2015). And it has THE perfect location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Lovely hotel, fantastic location

Posted Apr 12, 2015
We had a lovely stay here. Hotel room cleaned spotless daily and staff very friendly. Great location - only a few blocks from time square although not too much noise from the traffic below. Would highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Pros: The staff was friendly and readily available if you needed help with something.
Cons: Nothing.
Location: The hotel is located in a perfect spot for everything you want to do whether it be a show, shopping or eating. You can walk to all of the above.
I had a wonderful time! Transportation readily available, whether it be a cab, bus or the subway. I could walk to just about everything I wanted to see.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Elk Grove, CA

Posted Apr 11, 2015
Good customer service and the hotel is wonderfully located near shopping places,, restaurants, Carnegie Hall, and Times Square. We would love to go back and stay in the same hotel !
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tulsa, OK

Posted Apr 10, 2015
Pros: Bedroom conditions are excellent, as well the access to all major attactions in NY. Walking distance from Central Park, Broadway and eating places.
Despite not having the bedroom we wanted to, the hotel bedroom and comfort were very good. The disapointement came from the check-in with a long queue and only two personel staff. Impression was they were a bit rude, maybe due they where overloaded.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom van nuys ca

Nice location great views

Posted Apr 10, 2015
Friendly staff even though the lobby was under construction
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location. Perfect base.

Posted Apr 9, 2015
Rooms are comfy but can be stuffy. We opened the window and even though we were on the 26th floor it was noisy. I guess that's hustle and bustle of New York. Hotel is in the perfect location, close to Times Square, Central Park and shopping, all within a few blocks away.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location!

Posted Apr 9, 2015
Hotel is in a great location! Clean rooms. Nice staff.