Ratings based on 5,812 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 16, 2014
Great location for theater & Rock Center. Very nice bar and lounge area.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

very pleasant would recommend it

Posted Dec 15, 2014
The hotel facilities were good, in the main thT steff were very helpful and friendly. The only thing I would say in s negative way us that the staff who are on the actual reception could smile and be more friendly. I would definately stay there afsin
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Northampton, PA

Posted Dec 15, 2014
I stayed for one night with this hotel and it was perfect. Very busy but in a great location. Beds were comfortable and clean, room was clean, well stocked and organized, the bathroom was sparkling and the shower pressure was great! Overall, my experience with the Sheraton was exactly what I had hoped for!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom b

Awesome

Posted Dec 14, 2014
Will stay again awesome location. Close to Broadway. Didn't like the restaurant directly across the street. Service horrible.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom r

Anniversary celebration

Posted Dec 14, 2014
From the moment we walked in the door the staff was friendly / kind / knowledgeable. Although I am no stranger to NYC u found the the staff very knowledgeable of the area
3 out of 5
Recommended
for Everyone
by A verified traveler

Sheraton disappointment using expedia

Posted Dec 14, 2014
Pros: clean. Location.
Cons: Heavenly bed needs replacing - worn out. Bell desk lines stupidly long. Doorman couldn't hail a cab if his life depended on it. 45 minute wait!
Location: Not in time square but close enough for a walk. Near the 1, 2, 3, B, D, and E subway lines.
Didnt know booking through expedia renders Starwood status invalid. Late checkout denied. Amenities not offered. Luggage check $4 per item. For a Starwood property the staff was not to the usual friendly reception.
2 out of 5
by A verified traveler

Eh..

Posted Dec 14, 2014
Pros: Room was clean, neat..
Expected a little better. Bellman tried to steal us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 13, 2014
Good location near time sq.they let us check in at noon. That helped a lot. Only negative is they charge $4.00 per bag to store your luggage after check out. I would stay again only if I get a special rate.
4 out of 5
Recommended
for Families
by A verified travelerfrom MA

Reasonable price and service

Posted Dec 12, 2014
Cons: Amenity is poor. Drinks in the room is expensive.
Location: MoMA is very close from here.
Location is pretty nice. And the price is not super expensive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles

Close to everything

Posted Dec 11, 2014
I can't wait to go back. I just wished it snowed. Next time with kids for sure. A lot of historical buildings and places.