Ratings based on 6,362 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Richmond, VA

Great for tourists!

Posted May 27, 2015
Pros: Unbelievably, the shower head in the shower! It had great force and dispersal of the water.
Cons: Maybe more check-in clerks during peak periods.
Location: Its in the middle of Times Square. What more can be said!
This is great hotel for visitors to NYC. Reasonable rates, basic, but clean and comfortable rooms. They had "lost" our reservation, but recovered quickly and upgraded our room for our brief inconvenience. It's right in the middle of Times Square, within walking distance to most attractions, but if you need a taxi the curb attendant will get one for you quickly. A great hotel for your visit to NYC!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ohio

Location is everything!

Posted May 27, 2015
Pros: location is great!
Cons: bigger coffee pots, mini fridge should be included
Location: perfect central location for all things in Manhattan!
2nd time staying here and was just as nice as the first time.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Hotel is close to Times Square

Posted May 26, 2015
Pros: I liked the big screen TV in the bedroom.
Cons: Update the hotel outlook in general. It needs a "fresher" look.
We did not see many smiles or happy faces at the hotel however, people working there were all helpful albeit curt. The housekeeping personnel were very loud in the morning so if you are planning to sleep in, invest in some ear plugs. The hotel, room and common areas were clean but slightly outdated. We had a handicapped room and the shower was difficult to use for us. It would have been helpful to have some kind of how to print-out about the multiple taps in the shower that needed to be turned in different sequences to run a quick shower.
2 out of 5
Recommended
for Everyone
by A verified travelerfrom Washington DC

good location

Posted May 26, 2015
Cons: room service and clean room
hotel pretty well located, but normal service in relation to the charges for room
4 out of 5
Recommended
for Everyone
by A verified traveler

Quiet room. Small.

Posted May 25, 2015
Pros: Location
Cons: Frequency of room cleaning,
Bad room service. In spite of request to maids, no service for 2 days.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom England

Great New York City location

Posted May 24, 2015
Pros: Ideal central location.
Cons: Double Double beds on the small side......
Location: Ellens Stardust Diner is fantastic - Great to support the currently out of work actors as they sing you through your meal - Some outstanding singers.
Superb quality hotel in the heart of the big apple. Facilities are of a good standard and the staff attentive to needs.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted May 20, 2015
Great location Full of life Thanks a lot to rebecca
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Pros: Très bon emplacement. Superbe vue sur Tilmes square d'un côté et Central Parc de l'autre. Chambre de belle superficie.
Cons: Le pdj au salon n'est pas très varié
Très bon emplacement. Superbe vue sur Tilmes square d'un côté et Central Parc de l'autre. Chambre de belle superficie. Le pdj au salon est peu varié.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, nice rooms at a decent price

Posted May 10, 2015
The front desk was very courteous and all of the wait staff for the bar/restaurants were very nice. Rooms were big considering it was NYC close to Time Square. Great location near subways, shopping, and Central Park too!
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2015
safety box was broken. Asking for technician, they told they can not repair it. The toilet was plugged several times