Ratings based on 4,439 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location - not much character.

Posted Oct 18, 2014
Pros: Location was great.
Cons: Staff friendliness.
Location: Close proximity to Times Square and Broadway for taking in a show. Close to the shops of 5th Avenue and not far for a leisurely stroll to Central Park
Fantastic location in NYC. Hotel was clean and comfortable enough but staff not overly friendly as you would possibly expect and as I have previously experienced in smaller, boutique style hotels in NYC. Although the room was clean, we did have a glass breakage in our room and even after housekeeping had been in we were still finding glass in easy to see areas of the room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel Rooms very small but nice and modern

Posted Oct 17, 2014
Very pleasent experience The check in process was quick
5 out of 5
Recommended
for Everyone
by A verified traveler

New York New York

Posted Oct 16, 2014
Pros: Close to many things
Location: Go to Times Square, Broadway show and a lot of excellent restaurants. The food carts were also great
A lot of things to do and so much to see. Great food everywhere we went. Enjoyed a Broadway show which is a must when in New York.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient location

Posted Oct 16, 2014
The hotel is in a very convenient location and the staff were all very helpful. The booking in was slow due to the limited number of staff working but the service provided was excellent. The bar and food prices are at a premium but this is to be expected due to location. I did however find it galling and miserly that you have to pay for wifi in the room bearing in mind the room cost and other hotel providers include it for free. Overall a good stay and I would return.
2 out of 5
by A verified traveler

Posted Oct 16, 2014
It's not worth the price! I love the Sheraton but this specific one left something to be desired.
3 out of 5
by A verified traveler

Great location but overall just okay.

Posted Oct 15, 2014
Great location. Bell captain and crew were terrific. Housekeeping was not the best-not thorough (left coffee filter from previous guest/Didn't empty ice bucket two days in a row/used glasses left out in hallway all day). Bed sheets were crispy and not soft. Comforter, pillow and bed - not as comfortable as other hotels.
4 out of 5
Recommended
for Everyone
by A verified traveler

Central to all and easy access to the rest.

Posted Oct 15, 2014
Not the Ritz; however, more than adequate for the average travelers.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel close to Times Square for shops/shows

Posted Oct 15, 2014
Very big Hotel, very central to shops Restaurents & shows. Would stay here again it's clean.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brock, TX

Close to Times Square

Posted Oct 14, 2014
Very pleased! Great customer service upon check in.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great stay in NYC

Posted Oct 14, 2014
Loved the location in between time square and central park. The location is very convenient in the middle of NYC. Had my family with two kids. Very nice room and very comfortable. Highly recommended !!!