Ratings based on 833 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
93% of guests recommend
4.1 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Bermuda

Hotel has easy access to main streets.

Posted Jul 21, 2015
Pros: This hotel mainly has a good location.
Cons: Staff need to be more friendly, welcoming and clear communicators to guests.
Location: Location is easily accessible. There are other hotels close by. If you have a car, you can make a straight run to the Greenacres Mall.
With my latest stay I had problems with parking at the hotel site. There were too many cars. I had to park on the street. It wasn't until the third day of my stay that I was told that there was a charge for valet parking if a parking bay was not available. Staff need to verbally communicate better with guests and make them feel welcome! I had no problems with towels and breakfast was good.
Comment from Hotel Management
Jul 26, 2015 by Chris Avichal, Hotel Management
Dear Vince,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4 out of 5
for Everyone
by A verified traveler from Florida

Clean room and above average breakfast

Posted Jun 22, 2015
Pros: Clean room, good breakfast, convenient to highway and airport
Cons: They cant be improved, the hotel is already built. rooms are small, reception area even smaller, entrance awkward and not appealing
For the price in New York you really cant complain. This is a basic hotel with a small reception area and rooms just as small. With that being said the room was clean and bed was comfortable. The king size bed took up all of the room. Bathroom was clean and shower worked just fine. The stand alone closet was on the small side but had two draws for additional storage. Small refrigerator was useful. There was an iron, ironing board and hair dryer.
5 out of 5
for Everyone
by A verified traveler

Good hotel

Posted Jun 14, 2015
Very cozy and well-serviced. Satisfied. Pretty good location to reach airport
3 out of 5
for Everyone
by A verified traveler from Port-au-Prince


Posted Jun 12, 2015
Pros: Fahrer des Shuttles, Rezeption und Hotelpersonal waren sehr freundlich und hilfsbereit.
Location: es ist ein Flughafenhotel, ansonsten eignet es sich meines Wissens nicht sehr für einen touristischen Aufenthalt.
Nach einer Langstrecke ist es nicht unbedingt schön, wenn man noch längere Wege am Flughafen nehmen muss. Um den Hotelshuttle vom Flughafen zu nehmen, muss man mit dem Airtrain bis Federal Circle fahren (wo auch die Mietwagenfirmen sind). Aber dafür ist es gratis. Für ein Hotel der Klasse ist es mit 130 Euro teuer gewesen, aber das ist wohl so in New York und in der Nähe des Flughafens. Ich habe nur eine kurze Nacht verbracht, fand dass Türen und Wände recht dünn sind, aber offenbar hatte ich Glück, die Nachbarn waren nicht sonderlich laut.
2 out of 5
for Everyone
by A verified traveler from Japan

Nice hotel but beware of hidden charges

Posted Jun 10, 2015
Pros: Pleasant room
Cons: Tell guests about all fees the hotel may charge at check-in (or even check-out). Unexpected charges are in poor taste.
In general, the hotel was okay as a stopover for the airport. However, this is the first Expedia hotel to charge my credit card (US $3.82) without my knowledge.
4 out of 5
for Everyone
by A verified traveler from new york

It was a pleasant experience

Posted May 22, 2015
Pros: Met warm people and found the breakfast period a good opportunity to meet warm and gentle people
Cons: The space in the rooms
Location: Excellent
The breakfast was rich and the internet made a good company
4 out of 5
for Everyone
by A verified traveler from Sydney, Australia

Soft Landing

Posted May 19, 2015
After an airplane journey of momentous delays I arrived to find a clean and comfortable room. The airport shuttle was a great help and certainly saved me a bundle as I went back to airport to meet my friend who arrived on a later flight and then we used it go return to airport the following day to hire a car. Breakfast was handy and the coffee was a life saver. Overall it was a soft landing after a most arduous journey.
5 out of 5
for Everyone
by A verified traveler from b.c

Great hotel

Posted May 11, 2015
The stuff was nice and picked up from the airport. I recommend it, and it was a great stay and good buffet
2 out of 5
by A verified traveler from nc

Hotel stay

Posted May 7, 2015
Pros: The staff was nice
Cons: Needed a iron in the room
Location: Nothing really to do nearby
The staff was nice,but the room was really small for a king sized bed,no walking space.
1 out of 5
by A verified traveler from UK


Posted May 4, 2015
Pros: room was fine
Cons: staff communication, etiquette, professionalism
Location: close to airport
Not one to moan especially when looking for a good value deal but this was so bad... No shuttle as broken down so charged me for a taxi-have to chase refund Charged me for other random things which I did not have Double charged my credit card for the room (booked through expedia) Failed to hand over an important package delivered especially for me only to find it had been there all along, then had huge communication issues with staff to try and get it back...really annoying and the whole stay created so much work to get funds back and item recovered... Staff communication is very very poor