Ratings based on 554 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Fabulous service! Industrial neighborhood.

Posted Jan 30, 2015
Pros: The staff, cleanliness
Cons: They really do the best they can.
Location: Industrial area with no familiar restaurant chains in walking distance. We asked for restaurants near by and got a stack of menus..delivery avail.
Last minute booking to be close to JFK during a blizzard. Place was clean and fresh with friendly staff, delicious and plentiful breakfast. Every time we came down to the common spaces, someone was mopping. A nice value for the price. Coffee and tea were available all day in the lobby and the exercise room was nice. They dug their shuttle out of 8+ inches so they could take us to the airport at 10 am after the blizzard and drove us through treacherous streets to suit our needs. The neighborhood is very industrial and not as close to the airport as we expected, but we never felt unsafe.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom s

Weekend getaway

Posted Dec 16, 2014
It was perfect. The room is everything it shows in the pictures, staff is friendly and it's extremely comfortable. I'll be back in April!
2 out of 5
by A verified traveler

Posted Dec 6, 2014
Nothing interesting or fascinating about the hotel. Just okey.
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff, good helpful shuttle bus drivers.

Posted Nov 19, 2014
Really just needed the hotel overnight, from one flight to another, and yet met all of our needs. Hotel is not very close to the airport, but the shuttle van was very accommodating.
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

nice hotel to rest qafter a long trip

Posted Nov 17, 2014
Pros: very calm and clean
Cons: the breakfast could be better
everything was ok, the place is close to the JFK airport, calm, clean and n ice
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
So glad you chose to stay with us! We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2 out of 5
by A verified travelerfrom Staten Island, New York

Unacceptable

Posted Nov 6, 2014
Pros: Nothing
Cons: Efficiency; lack of professionalism. Oh, I'm sorry is an unacceptable remark.
Location: Nothing
The hotel was unacceptable. Something as simple as a wake-up call was beyond there ability.
4 out of 5
Recommended
for Students
by A verified traveler

Rome

Posted Nov 4, 2014
Cons: Shuttle details
Great staff. Need to let airport arrivals that there is NO SHUTTLE after 11:00p.m. No matter what arrangements are made.
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
Thank you for choosing to stay with us! We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 3, 2014 on Hotels.com
Comment from Hotel Management
Nov 28, 2014 by Monica, Hotel Management
So glad you chose to stay with us! We also appreciate taking the time to fill out the online survey. We strive to make sure guest's enjoy the their stay. We take pleasure in knowing you were comfortable and appreciative of our hospitality. Looking forward to your next visit.
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4 out of 5
Recommended
for Couples
by Jasonfrom Glendora

Did the job

Posted Oct 28, 2014 on Hotels.com
It did the job, which was an overnight stay en route to JFK airport.
Comment from Hotel Management
Nov 28, 2014 by Monica, Hotel Management
So glad you chose to stay with us! We also appreciate taking the time to fill out the online survey. We strive to make sure guest's enjoy the their stay. We take pleasure in knowing you were comfortable and appreciative of our hospitality. Hope you choose to stay with us again in the future.
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
5 out of 5
Recommended
by Mary Kayfrom Detroit

Stop before traveling home

Posted Oct 26, 2014 on Hotels.com
I booked this hotel as our flight from Italy came in too late to catch a flight from JFK to home. The neighborhood didn't look too great but we were just there to sleep. The room was clean and nicely decorated and very comfortable. Also there was a shuttle to and from the airport. With such a great rate I would stay again. Not sure there was a close subway stop but the shuttle was taking some guests to different connecting stops.
Comment from Hotel Management
Nov 27, 2014 by Monica, Hotel Management
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.