Ratings based on 350 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely and hip boutique hotel

Posted Oct 9, 2014
Pros: The location, the condition, interior design and staff.
Location: The location was very close to Soho shopping.
The room was attractive, clean and a good size by New York standards. We enjoyed the beautiful lounge where we stopped each night prior to dinner. The staff was friendly, helpful and courteous.
3 out of 5
Recommended
for Other
by A verified traveler from Charleston SC

3rd Floor not Appropriate

Posted Oct 7, 2014
Pros: I enjoy it every time my husband and I come to NYC, but would not recommend it for older folks.
Cons: elevators, seating in bar area
I had my 91 year old Mother with me and the 3rd floor was too close to the restaurant/bar music. There was no packet of information, no shower cap,only one wash cloth and no shower gel in our room when we arrived 7:30 p.m.,October 3, 2014. The car service arranged by the Hotel was 45 minutes late picking us up after our Broadway show. Waiting for me was no problem...for a 91 year old it was a problem with no place to sit down.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 4, 2014
Great hotel in great location for exploring soho, Greenwich village, meat packing and the financial district.
3 out of 5
by A verified traveler

The con siege was so terrible. Clueless

Posted Sep 29, 2014
Pros: The doorman outside...were polite and very friendly.
Cons: They could do what they say...respond when they promise or let me know that they are not able to fulfill.
Location: Lots of shopping.
They sent us to a jazz brunch 2 hours before the jazz started...promised to call us back or email us and it went out of existence. I feel like they should provide a service but apparently the con siege did not agree.
5 out of 5
Recommended
for Couples
by A verified traveler from Washington DC

Great Soho location

Posted Sep 25, 2014
My wife and I - conservative business travelers -stayed one night while in NYC on business. The hotel was unexpectedly and marvelously hip, with great sculptures everywhere: a little over-the-top halloweeny, but it grew in appeal. Lighting in public areas a tad dark, but it goes with the Halloween feel. Ate in the bar: really an excellent kitchen and a very well-stocked bar. Service was cheerful and impeccable. The room is a bit on the small side, but it is NYC and so no surprise. Good quality amenities. All the staff are very proud of their hotel, and it shows. We look forward to staying again.
1 out of 5
by A verified traveler from ny ny

Overpriced; nasty pretentious staff

Posted Sep 9, 2014
No hot water! My shower was like taking the ice bucket challenge. The staff/front desk was unsympathetic and could care less. One front desk person blamed con ed which was a lie. Another offered a $50 credit and said it was cold due to it being early in the a.m.. A $50 credit on a $450 rate???? Gee thxUnited
5 out of 5
Recommended
for Everyone
by A verified traveler from Long Island, NY

Really Nice Accomodations

Posted Sep 2, 2014
Pros: The room was nice, quiet, and the bed was comfortable. We slept like babies.
Location: West Village clubs, bars, restaurants, and shopping all within walking distance.
As a last minute 2 day "getaway" my husband and I booked this hotel room and got a great deal. After hearing so much about this great hotel we finally got a chance to experience it for ourselves. we were very pleased.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Aus

Peaceful sanctuary in a busy city

Posted Aug 30, 2014
Pros: The staff and location.
Cons: A lounge chair in the room would have been great but appreciate it was a small room.
Location: Great location in Soho with lots of restaurants, caf├ęs and shops close by!
I really enjoyed my stay here and would stay here again on future holidays. The staff were all very friendly and helpful, I felt like a local in no time :-) The room was small, (but this is typical for NYC), functional and clean with a great view. The cafe/restaurant was lovely, check in was quick and easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great customer service!

Posted Aug 25, 2014
Stayed here over the weekend to celebrate our anniversary and had a great time. We had a nice bottle of champagne and chocolate macaroons in our room which was a nice touch. The entire staff was very helpful. Only thing was that we were told a different room upon check in si when our key didn't work, we had to come down again. Also the radiator was a bit loud but we slept well despite the noise.
5 out of 5
Recommended
for Everyone
by A verified traveler

always a pleasure

Posted Aug 22, 2014
wonderful place in a great area. Jose at the front door is great!