Ratings based on 43 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified traveler
everything is great BUT the staff there!Posted Dec 28, 2013
The staff was rude and impatient especially Bianca!
for Everyoneby A verified traveler
Nice hotel close to LaGuardiaPosted Dec 13, 2013
for Everyoneby Mark from Honolulu Hawaii
Clean, Efficient, Courteous and ComfortablePosted Dec 8, 2013
Pros: Everything. I can't think of a single negative thing to say. Everything was a positive experience, and a very hard thing to accomplish Hotels Industry
Cons: Review the glass shower door design. It seems the seals sometimes cause water outside the shower basin. But the shower was very clean and modern.
Location: Shuttle to the airport and train stop was very useful. From there, New York is your Big Apple to explore.
Very nice hotel in a very good location for LaGuardia Airport. We flew into JFK and so we took the Air Transporter shuttle specifically so that we could stay at your hotel. Hotels near the JFK Airport seemed inferior and in worse condition and in worse neighborhoods than your hotel. Your hotel is relatively new, and seems that it was constructed in a way to take advantage of limited space by very effective use of the room layout. The sliding doors and intentional separation from the toilet and the shower reminded me of hotels that were designed in Asia. The clever use of a desk as a room divider also was very nicely planned out with frosted glass, yet enough power outlets to accommodate cell phones, laptops and still have room for writing or planning excursions. This design works very well for a set of parents visiting a son or daughter, and for those needing excellent accommodation with access to Times Square, the Mets Stadium and the LaGuardia Airport. A full breakfast was fresh and available each day with more than sufficient seating. Your entire staff should be commended for their courteousness, kindness, and willingness to assist your guests. Very professional folks on the staff. Obviously several airlines have entrusted your staff as well since many flight crews also utilize your hotel for layovers.
for Everyoneby A verified traveler
Posted Nov 1, 2013
for Getaway With Friendsby Patricia from North Dakota
Posted Oct 10, 2013 on Hotels.com
We had a great experience at this hotel. The rooms were very clean and the staff was very professional! We had a great experience!!
for Everyoneby Bijan from maryland
close to manhattanPosted Sep 29, 2013
Parking charge is somewhat deceiving. On the website it is stated complimentary on site parking but at check in they tell you there is a $22 charge per night. At check out they charged twice and it had to be adjusted. Either be specific on the website or do not charge.
for Overnight Stay Before Destinationby A verified traveler
Posted Sep 25, 2013 on Hotels.com
Only problem was the area and rather mediocre dining options. We had a very bad meal from one of the take-out menus they provided -- I think it was Columbian.
Recommendedby Andrea from Arizona
Posted Sep 14, 2013 on Hotels.com
I attended the US Open and the location was perfect. The hotel was clean and the staff professional and courteous. Complimentary breakfast is excellent. Will definitely stay here again.
for Everyoneby Joan from Detroit
Great location for going to the Mets game at CitiPosted Sep 1, 2013
Pros: The room arrangement was great for us...2 separate bathrooms and the privacy afforded by the suite arrangement. The breakfast was substantial.
Location: We ate at a great columbian restaurant, recommended by the staff. The walk to Citi field was very convenient.
The shuttle picked us up at the airport. We came to New York to see the Tigers play the Mets.
for Everyoneby Maxine from London, England
Outstanding Hotel with Outstanding ServicePosted Aug 30, 2013
Pros: The cleanliness and layout of the room, amenities as well as the convenience of the Hotel shuttle.
My sister and I thoroughly enjoyed our two night stay. Hotel staff were approachable, personable, efficient, and professional, including the front desk, shuttle drivers, breakfast and cleaning staff. Breakfast was excellent! I particularly enjoyed the fresh fruit, the Cranberry juice cocktail as well as being able to make my own waffles in minutes.