Ratings based on 1,547 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from new jersey

Not good

Posted Oct 22, 2014
We had to keep getting our room cards reactivateded and it is between 2 freeways and you can here the traffic in your room food was undercooked just all around a bad visit
Comment from Hotel Management
Oct 24, 2014 by SHSNAGM, Hotel Management
Dear William, Thank you for taking the time from your hectic schedule to inform us of your encounter while staying at the SpringHill Suites, Newark – Liberty. We endeavor to provide all of our Guests with the finest experience and without your advice we would not be able to accomplish this goal. It is dismaying to learn that our breakfast, services, and facilities were neither to your liking nor up to your personal standards. I sincerely apologize for any and all difficulty our lack of services may have caused you. Sincerely, thank you again for your feedback. I do hope you will allow us another opportunity in the future to demonstrate our high level of service that our guests anticipate from the SpringHill Suites, Newark Liberty. Yours truly, SHSDOS
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 21, 2014
Getting into hotel is awful. Miss the exit for it and it's another 20 minutes
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted Oct 21, 2014
Dont go to restaurants in Newark city, seems a bit unsafe
5 out of 5
Recommended
for Everyone
by A verified traveler from Grand Island, NE

Great Escape

Posted Oct 21, 2014
Clean, comfortable, reasonably priced, convenient to the airport and trains. Especially enjoyed the wonderful breakfasts and the helpful shuttle drivers.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa Canada

Very Confortable

Posted Oct 21, 2014
Pros: clean and well kept!
Good experience for one night, very confortable bed and room in general the shuttle service very good! close to the Airport!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Great bed, great shower.

Posted Oct 20, 2014
Rooms were spacious, clean and very comfortable. Shower was perfect temp and pressure. Public transit is easy to navigate by taking the shuttle to the airport. Will definitely stay there again.
3 out of 5
by A verified traveler

Nice hotel, no food.

Posted Oct 17, 2014
The hotel is nice, comfortable, and clean. It is conveniently close to the airport and the staff is friendly and competent. Unfortunately, they do not have a restaurant and the take out option they suggested was horrible. I would highly recommend the hotel if it weren't for this critical point.
Comment from Hotel Management
Oct 21, 2014 by SHSNAGM, Hotel Management
Dear Anonymous, Thank you for taking time away from your demanding schedule to supply us with your experience during your stay at the SpringHill Suites, Newark Liberty. Rest assured, your thoughts and concerns are very important to us. Without them, we would not be able to provide the level of quality and customer service our Guests have come to expect. I thank you for the compliment on our Guest Service Agents to your needs during your stay. They will be delighted to hear that they were able to provide you with quality service. We understand the importance of being able to relax and unwind at the end of a wearisome day, and the convenience having a lounge and restaurant in the hotel provides. I sincerely apologize for any and all difficulty our lack of services may have caused you. Sincerely, thank you again for your feedback. I do hope you will allow us another opportunity in the future to demonstrate our high level of service that our guests anticipate from the SpringHill Suites, Newark Liberty. Yours truly, SHSDOS
Comment from Hotel Management
Oct 21, 2014 by SHSNAGM, Hotel Management
Dear Anonymous, Thank you for taking time away from your demanding schedule to supply us with your experience during your stay at the SpringHill Suites, Newark Liberty. Rest assured, your thoughts and concerns are very important to us. Without them, we would not be able to provide the level of quality and customer service our Guests have come to expect. I thank you for the compliment on our Guest Service Agents to your needs during your stay. They will be delighted to hear that they were able to provide you with quality service. We understand the importance of being able to relax and unwind at the end of a wearisome day, and the convenience having a lounge and restaurant in the hotel provides. I sincerely apologize for any and all difficulty our lack of services may have caused you. Sincerely, thank you again for your feedback. I do hope you will allow us another opportunity in the future to demonstrate our high level of service that our guests anticipate from the SpringHill Suites, Newark Liberty. Yours truly, SHSDOS
4 out of 5
Recommended
for Everyone
by A verified traveler from White Mountain, AZ

A descent hotel showing its age in the 60's

Posted Oct 16, 2014
Pros: The breakfast in the morning was very nice with the standard hotel breakfast fare, eggs, sausage, breads and muffins along with very nice fruit.
Cons: Parking was $10 per night. No food served in this hotel but you can go to the bistro at one of the other close by Marriott hotels.
Location: Close by the airport.
My wife and I stayed at this hotel for three nights. One night at the beginning of our stay in the NY area and two nights at the end. The hotel staff are very helpful and pleasant and we were taken care of very quickly. All of our questions and requests were handled in a very professional and courteous manner. On our first night we were surprised to enter a room with what looked like original wall paper and decor from the 60's or early 70's. The only thing out of place in such was the nice flat screen TV! But the room was clean other than a few small carpet stains and small stains on the sofa. The corners of the bathroom and inside the shower were getting pretty crudded up due to moisture. Vents were clean. However, our first room had an odor and it was heavily covered up by something. It seemed to be coming from the under window HVAC unit. Sort of a moldy/musty odor. Our first room was on the east side of the hotel, off numbers, and on the fourth floor the traffic form highway 1 and 9 and the merging traffic from somewhere else was very load and annoying, booming almost. Our last tow nights we stayed on the western side of the hotel, even numbers and even though the freeway was still within sight, the noise was very tolerable. I think the main noise was from an off ramp. In any event, the second room was again stuck in the 60's/70's but again clean except for corners in the tun/shower and in the bathroom. The beds in both rooms were very cozy and comfy.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but next door neighbors party till 1am.

Posted Oct 15, 2014
Kept us up till 1am and we had to catch a early flight.
Comment from Hotel Management
Oct 16, 2014 by SHSNAGM, Hotel Management
Dear Valued Guest, Thank you for taking the time from your hectic schedule to inform us of your encounter while staying at the SpringHill Suites, Newark – Liberty. We endeavor to provide all of our Guests with the finest experience and without your advice we would not be able to accomplish this goal. We understand the importance of being able to relax and unwind at the end of a wearisome day. I do hope you will allow us another opportunity in the future to demonstrate the high level of service and quality that our guests anticipate from the SpringHill Suites, Newark Liberty. Sincerely, thank you again for your feedback. Yours truly, SHSDOS
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 14, 2014
Good. The staff was very accommodating. The hotel was clean and the rooms great.