Ratings based on 2,280 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Posted Apr 9, 2015
Great place for families with more than 4 guests. Excellent breakfast in the morning. Easy access to NYNY.
for Everyoneby A verified travelerfrom OWINGS MILLS, MD
NICE LOCATIONPosted Apr 8, 2015
Pros: location, location, location
Cons: HVAC PILLOWS
Location: Great for arriving and departing flights. New York is only a few miles away.
The reason this hotel in my experience is adequate is the heating/air conditioner unit. I had the worst time trying to make the room comfortable, and the unit was too loud. With that said everything else seemed to be very good. No real issues-- the mirrors were in need of cleaning. The bed was comfortable and firm...pillows were too soft. The breakfast was sufficient to start a day. The location was great. I enjoyed the view from the room...watching the planes land, and off in the distance seeing the New York skyline. I am thinking about this location in the fall for weekend getaway.
for Everyoneby A verified travelerfrom Puerto Rico
Location!Posted Apr 7, 2015
Perfect location for long layover between flights. Very spacious. Super quick check in. Friendly staff. Helped us recharge in before our 14 hour flight from EWR to Tokyo. Shuttle to and from airport was great.
for Everyoneby A verified travelerfrom riverside, ca
Nice hotel near hotelPosted Apr 6, 2015
It was a good place to be at if you want to go to new York, new jersey, and/or Philly. The fitness center was great. The swimming pool looked fun.
by A verified travelerfrom chicago, IL
DisappintedPosted Apr 6, 2015
Room service is bad. They didn't clean everything the sheets and towls weren't clean. The breakfast not enough food for all guests. The location like a maze.
Comment from Hotel Management
Apr 8, 2015 by SHS DOS, Hotel Management
Dear Anonymous, On behalf of the Management and Staff of the SpringHill Suites, Newark Liberty, thank you for making us your Hotel of choice for your recent travels. Deprived of the insight that you provide, we would not be able to provide the highest quality and level of service we are known for. Despite the fact that we hope your stopover was as pleasurable and agreeable as possible, we do distinguish the fact that there are times that things may not be up to our consistently high standards. Please be assured that your distress of the cleanliness of your sheets and towels will be carefully deliberated with our entire Housekeeping Department. I do regret that these issues were not suitably rectified once you alerted our Front Office Staff about them. We appreciate the significance of having a good, hot breakfast to start one’s day in today’s hectic world. While our goal is to always offer the highest quality in service, regrettably, sometimes discrepancies happen that our outside our control and which do not reflect our high standards. I sincerely apologize for any and all difficulty our lack of services may have caused you. Unfortunately, all SpringHill Suites are a limited services brand and therefore do not have a Room Service Department. Regrettably, we are limited with the items that are stocked in our Market, located next to our Front Desk, so I apologize that we did not have something that would be to your liking. Our Management Team would delight in the opportunity to converse with you about these difficulties in detail if, of course, your hectic schedule would allow. It would be of incredible help to us in discouraging them from happening again. It is our ambition that the next time you are in the area; you once again select the SpringHill Suites, Newark Liberty Hotel, thereby allowing us the opportunity to provide you with a carefree traveling encounter. Yours truly,
for Everyoneby A verified travelerfrom moncton nb
loved itPosted Apr 6, 2015
it was wonderful, the staff was awesome, no probleme finding it, the only thing bad is in the next room there was pepople having a party, but the staff told them to stop the noise
for Everyoneby A verified traveler
Nice hotelPosted Apr 6, 2015
Nice hotel. Indoor Swimming pool was not ventilated
by A verified traveler
Posted Apr 3, 2015
Air conditioner unit kept making noise all night When booked it says free parking but they charge u and parking card does not work
Comment from Hotel Management
Apr 9, 2015 by SHS DOS, Hotel Management
Dear Anonymous, Thank you for your recent stay at the SpringHill Suites, Newark Liberty. Without you and the irreplaceable feedback you offer, we would not be able to deliver the high quality of service that we have come to be known for. While we hope that your stay was as pleasant and enjoyable as possible, we do understand that at times, things may go awry. Rest assured our Staff is wholly dedicated to guaranteeing that each of our Guests has the most enjoyable visit possible. I apologize for the heating and air conditioning unit not working properly as well as that we were not able to correct it once you notified the Front Desk of the issue. I am also remorseful for the confusion about the parking fee. Once you had provided the website to the Front Desk where it incorrectly advertises that parking is free, we should have honored that for you. Please feel confident in the knowledge that we take your comments and distresses seriously. The concerns you raise will be thoroughly discussed with all our Management and Staff. You may be assured that we will fully explore your experience and take all necessary steps to pledge that something like that does not happen again. It is our most sincere hope that the next time you are in the area, you make the SpringHill Suites, Newark Liberty Hotel your hotel of choice. Yours truly, SHSDOS
for Everyoneby A verified travelerfrom texas
Read if you need airport drop off.Posted Apr 2, 2015
Cons: airport shuttle - drop off guests at each individual terminal. Add a second TV to double suite - the one TV is oddly placed.
Location: no restaurants within walking distance except the bar/grill at The Courtyard hotel.
Everything fine except the airport shuttle. I called hotel directly before i booked room and advised i had early flight and inquired about shuttle service. All I was told was it leaves to airport every hour and half hour - 24 hours/day. When i checked in, I again asked about shuttle to verify and told clerk of my very early flight, and she gave same info but added no reservation needed just come to the lobby. Neither advised to take into account on my departure time that the shuttle DOES NOT drop off at terminals, but leaves you at the hotel pickup terminal and you have to take the Airbus to airline terminal. It took 30 minutes to get to terminal A from drop off point because Airbus does not run regularly prior to 6 am. (I make this trip 2-3 times a year, and this is first airport hotel that did not drop me off at the terminal).
Comment from Hotel Management
Apr 3, 2015 by SHS DOS, Hotel Management
Dear N, On behalf of the Management and Staff of the SpringHill Suites, Newark Liberty, I would like to thank you for your recent stay with us. Your discernment and knowledge during your visit is instrumental in our ability to provide excellent service. Without your insight we would be powerless in providing our Guests with a safe, relaxing and worry-free experience. I apologize for the lack of detailed information about our Airport Shuttle Service which was relayed to you by some of our Guest Service Agents. Rest assured this matter has great significance and will be thoroughly reviewed and discussed with all Associates and Departments involved. Our aspiration is that the next time you are in this area you once again select the SpringHill Suites, Newark Liberty Hotel. Thereby permitting us the pleasure and opportunity to provide you with an untroubled traveling encounter. A stay that is worthy of our reputation. Yours truly,
for Familiesby A verified travelerfrom Boston
Helpful and accomodating staffPosted Mar 31, 2015
Staff was very helpful and accomodating our needs with our 3 month old. Would like to thank the ladies at the front desk for making our stay pleasant and stress free.