Ratings based on 2,286 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Affordable and Convenient

Posted Apr 22, 2015
Pros: Location
Cons: More frequent shuttles
Location: Good place to stay before and after a flight.
Good option if you don't want the hassle of trying to get to the airport for an early morning flight. Hotel offers shuttle service to airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant time staff very helpful.

Posted Apr 21, 2015
Pros: Staff and service.
Cons: Room made more tidier .
Location: O.k
Very good relly enjoyed my stay. Would stay again breakfast was very pleasing.
4 out of 5
Recommended
for Families
by A verified traveler

Posted Apr 9, 2015
Great place for families with more than 4 guests. Excellent breakfast in the morning. Easy access to NYNY.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom OWINGS MILLS, MD

NICE LOCATION

Posted Apr 8, 2015
Pros: location, location, location
Cons: HVAC PILLOWS
Location: Great for arriving and departing flights. New York is only a few miles away.
The reason this hotel in my experience is adequate is the heating/air conditioner unit. I had the worst time trying to make the room comfortable, and the unit was too loud. With that said everything else seemed to be very good. No real issues-- the mirrors were in need of cleaning. The bed was comfortable and firm...pillows were too soft. The breakfast was sufficient to start a day. The location was great. I enjoyed the view from the room...watching the planes land, and off in the distance seeing the New York skyline. I am thinking about this location in the fall for weekend getaway.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Puerto Rico

Location!

Posted Apr 7, 2015
Perfect location for long layover between flights. Very spacious. Super quick check in. Friendly staff. Helped us recharge in before our 14 hour flight from EWR to Tokyo. Shuttle to and from airport was great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom riverside, ca

Nice hotel near hotel

Posted Apr 6, 2015
It was a good place to be at if you want to go to new York, new jersey, and/or Philly. The fitness center was great. The swimming pool looked fun.
2 out of 5
by A verified travelerfrom chicago, IL

Disappinted

Posted Apr 6, 2015
Room service is bad. They didn't clean everything the sheets and towls weren't clean. The breakfast not enough food for all guests. The location like a maze.
Comment from Hotel Management
Apr 8, 2015 by SHS DOS, Hotel Management
Dear Anonymous, On behalf of the Management and Staff of the SpringHill Suites, Newark Liberty, thank you for making us your Hotel of choice for your recent travels. Deprived of the insight that you provide, we would not be able to provide the highest quality and level of service we are known for. Despite the fact that we hope your stopover was as pleasurable and agreeable as possible, we do distinguish the fact that there are times that things may not be up to our consistently high standards. Please be assured that your distress of the cleanliness of your sheets and towels will be carefully deliberated with our entire Housekeeping Department. I do regret that these issues were not suitably rectified once you alerted our Front Office Staff about them. We appreciate the significance of having a good, hot breakfast to start one’s day in today’s hectic world. While our goal is to always offer the highest quality in service, regrettably, sometimes discrepancies happen that our outside our control and which do not reflect our high standards. I sincerely apologize for any and all difficulty our lack of services may have caused you. Unfortunately, all SpringHill Suites are a limited services brand and therefore do not have a Room Service Department. Regrettably, we are limited with the items that are stocked in our Market, located next to our Front Desk, so I apologize that we did not have something that would be to your liking. Our Management Team would delight in the opportunity to converse with you about these difficulties in detail if, of course, your hectic schedule would allow. It would be of incredible help to us in discouraging them from happening again. It is our ambition that the next time you are in the area; you once again select the SpringHill Suites, Newark Liberty Hotel, thereby allowing us the opportunity to provide you with a carefree traveling encounter. Yours truly,
5 out of 5
Recommended
for Everyone
by A verified travelerfrom moncton nb

loved it

Posted Apr 6, 2015
it was wonderful, the staff was awesome, no probleme finding it, the only thing bad is in the next room there was pepople having a party, but the staff told them to stop the noise
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 6, 2015
Nice hotel. Indoor Swimming pool was not ventilated
3 out of 5
by A verified traveler

Posted Apr 3, 2015
Air conditioner unit kept making noise all night When booked it says free parking but they charge u and parking card does not work
Comment from Hotel Management
Apr 9, 2015 by SHS DOS, Hotel Management
Dear Anonymous, Thank you for your recent stay at the SpringHill Suites, Newark Liberty. Without you and the irreplaceable feedback you offer, we would not be able to deliver the high quality of service that we have come to be known for. While we hope that your stay was as pleasant and enjoyable as possible, we do understand that at times, things may go awry. Rest assured our Staff is wholly dedicated to guaranteeing that each of our Guests has the most enjoyable visit possible. I apologize for the heating and air conditioning unit not working properly as well as that we were not able to correct it once you notified the Front Desk of the issue. I am also remorseful for the confusion about the parking fee. Once you had provided the website to the Front Desk where it incorrectly advertises that parking is free, we should have honored that for you. Please feel confident in the knowledge that we take your comments and distresses seriously. The concerns you raise will be thoroughly discussed with all our Management and Staff. You may be assured that we will fully explore your experience and take all necessary steps to pledge that something like that does not happen again. It is our most sincere hope that the next time you are in the area, you make the SpringHill Suites, Newark Liberty Hotel your hotel of choice. Yours truly, SHSDOS