Ratings based on 469 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
85% of guests recommend
3.3 Room cleanliness
3.6 Service & staff
3.1 Room comfort
3.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Poughkeepsie, NY

Comfortable but no amenities

Posted Jan 14, 2015
Pros: Close to my destination with easy parking. Nice flat screen TV with DirecTv programming. Adequate outlets to plug in and charge phones etc.
Cons: No vacuuming the hallway until after 11:00 am on a Sunday morning.
Location: Nice coffee and bagel shop across the street
Somewhat noisy with JFK air traffic until 2 am. Used an iPod and earphones to help.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nanjing, CN

A totally good motel

Posted Jan 3, 2015
Pros: All facitities works very well.
Cons: You can smell some people are smoking in the motel because the motel provides some smoking-allowed room.
Location: It's near JFK airport and it's not too far away from a bus stop which can take you to downtown.
Everything is generally good but not top level. Sometimes you can smell the smoke because this motel has some rooms which allow people to smoke.
Comment from Hotel Management
Jan 12, 2015 by Vincent, Hotel Management
Thank you for your comments. I hope we can make your next stay even better.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom woodhaven

wonderful view,staff, thank to Christine.

Posted Dec 31, 2014
Pros: good place in queens.
Cons: roomatt......housekeeping have to 2 do better job....
Location: bay , beach , catering....
couple times, i wish to stay more often...VERY HAPPY THANK U SURFSIDE TEAM...
Comment from Hotel Management
Jan 12, 2015 by Vincent, Hotel Management
Thank you very much for staying with us! We look forward to seeing you again. Happy New Year from our family to yours.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Motel close to the JFK airport.

Posted Dec 21, 2014
My experience for one night was great. Clean room, friendly front desk lady. Friendly shuttle driver, the transportation was on time and no problems. Motel very close to the airport ,very convenient. Bed was comfortable.
Comment from Hotel Management
Jan 1, 2015 by Vincent, Hotel Management
Thank for for your comments Jessica. We are here to ensure your stay is great!
1 out of 5
by A verified traveler

Unacceptable for this price

Posted Nov 16, 2014
Bed is broken, no HOT water in morning, doors creaks, no essentials
2 out of 5
Recommended
for Business Travelers
by Dineshfrom Jamaica

Posted Sep 25, 2014 on Hotels.com
Hotel didn't had tea or coffee facility, no drinking water. Even vending machine was out of water. . Its ok for over night stay.
Comment from Hotel Management
Sep 30, 2014 by Vincent, Hotel Management
Although we do not serve coffee or tea in our motel, there is a great deli across the street from us, and a Dunkin Donuts up the block which is opened 24 hours. Please note the water from our faucets is potable. NYC water is renowned as the best water in terms of taste, and quality. Our vending machine does offer bottled water for guests who prefer it, however I must state again that water direct from your room sink is safe to drink, delicious and FREE! I'm sorry that you were not aware of this Dinesh. You will read in our property description that we do not offer coffee as a listed feature.
2 out of 5
Recommended
by Dmitridfrom Montreal, Canada

Noisy street, cigarette smelling room

Posted Sep 23, 2014 on Hotels.com
Overall, the 2 stars for the set up is fair. Yet, the old carpets, still smelling tobacco, gaps in the door frames, leting all kinds of sounds from the hollway into our room and preventing you from sleep, also if your window facing the street, you will end up like us - in between two fires, i.e. noise sources making our stay unbearable.
Comment from Hotel Management
Sep 30, 2014 by Vincent, Hotel Management
I am surprised to hear you were unhappy with the room you booked. For the comfort of all guests we offer both smoking an non smoking rooms. If for some reason you had chosen the wrong room type, our desk staff would have been glad to change you to a non-smoking room. For guests who prefer a water view room, we do offer an upgrade to a premium room type. Please ask about upgrading if you are interested in staying in a room facing Jamaica Bay and the Shellbank Basin.
1 out of 5
Recommended
by JJfrom FL

Posted Sep 23, 2014 on Hotels.com
Noisy, no amenities, rust all over bathroom.
4 out of 5
Recommended
for Everyone
by A verified traveler

Safe friendly and clean

Posted Sep 16, 2014
The staff was very nice. Cleaner and safer feeling than I had expected (my first trip to nyc). I'll def. Be staying here again if I need a place, no need to endure Jamaica Ave! This place is worth the ten minute drive. I was very happy with my stay.
Comment from Hotel Management
Sep 21, 2014 by Vincent, Hotel Management
I am so happy to hear we exceeded your expectations! NYC can be thought of as a big scary place for first timers. Our beautiful neighborhood is as close to small town America as you get in the NYC.
3 out of 5
Recommended
for Personal Event
by A verified traveler

Posted Sep 16, 2014 on Hotels.com
Comment from Hotel Management
Sep 29, 2014 by Vincent, Hotel Management
Thank you for staying with us!