Ratings based on 1,667 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL USA

Physical Accomodations Semi-Okay, Great Staff

Posted Jul 24, 2015
Pros: The staff, as I indicated earlier.
Cons: The elevators need some serious attention. The AC in the room could use some tweaking. Maybe the other room units were in better shape.
Location: Midtown location ideal for transit.
Overall, I'd say my experience was pretty good. The staff, including the folks at the desk and the housekeepers were all outstanding. The facilities? Adequate for the most part. The bed was comfortable. However, the AC, right next to the bed was noisy. Great shower, though. There was often a long wait for one of the sweaty, overly snug elevators. I also had recurring problems with the Wi-fi, although they were solved fairly quickly on each of three occasions.
3 out of 5
by A verified traveler

Posted Jul 22, 2015
The room is quiet big compared to other hotel that I have stayed in new york. The hotel is located in times square which is good for tourist. We booked for the double bed and a sofa bed. But ended up getting the double bed with a bunk bed which is not a problem. But it's funny that they only come and tidy up the double bed and not the bunk bed. I do not know why. The room may look clean but the floor is a dusty. The Wi-fi is not always working. The aircon is hard to set so it is either hot or cold and sometimes it is noisy.
3 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Well located

Posted Jul 19, 2015
The staff were great! Kind and polite, from the folks at the front desk to the maid. The room was a bit too small, the bed was supposed to be a full bed but it was smaller than that. Other than that, i had a great experience and will probably come back.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, noisy since next to the fire station

Posted Jul 18, 2015
Room was nice and clean, the air conditioner was hard to set and you either froze or were hot. Overall nice hotel!
1 out of 5
by A verified traveler from Chile

Close to times square

Posted Jul 18, 2015
Pros: Location
Cons: Almost everything, a overhaul is needed especially A/C systems. A double window for noise and climate is a must. Elevators must improve maintenance.
Location: Times square..... excelent.
Terrible: Hotel has good location, the rest very dissapointing. Change twice room. On arrival bathroom door did not close.... Second change, the A/C was working wrong, and water condensation flooded the room, i got some of my stuff wet..... Safe box failed, almost 45 minutes to have someone to open it. Next room, very noisy, A/C old and very noisy as well. Room size is very small, and bathroom even worst.... shower dripped outside. In common areas, rugs were durty with pain stains and lot of garbage bags in the corridors.... They did not clean well, we noticed that leaving some small papers in the floor, that remained for 3 days till we left. One elevator was out of service was almost 48 hrs out of service, and hotel was full. We shared elevators with cleaning personal and garbage was taken out while passengers were using the elevators. As a matter of fact we left a day earlier....., To expensive for what actually is , very dissapointed with Windham... in the past I had better experiences with this hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent hotel in a great location

Posted Jul 18, 2015
Pros: Comfortable room. Minutes from Times Square.
Cons: Garbage wasn't collected from room.. Small, slow elevators
Enjoyed our stay but there should have been mention that the hotel was undergoing renovations. Lots of gyproc plaster and paint smells
3 out of 5
Recommended
for Couples
by A verified traveler from Danmark

Godt hotel, men i et kaotisk område

Posted Jul 17, 2015
Pros: Selvom jeg ikke er stor fan af området nær Times Square, så lå det i gå-afstand til alting - det var praktisk.
Cons: Vi savnede information om hotel-faciliteter osv.. De kunne passende ligge på værelset.
Location: Sørg for at gå nogle blocks væk fra hotellet. Både Clinton, Hell's Kitchen og Upper West Side er meget mindre turistede, og meget billige.
Vi fik et super fint værelse, men der var nogle små problemer. - Sengen er meget kort, så er du højere end 180 cm., så skal du overveje at bede om et værelse med større seng. - De var ved at renovere vores sal, så der var temmelig beskidt på gangene, men ikke noget man mærkede til inde på værelset.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lincolnshire, UK

Great hotel 5 minute walk to Times Square

Posted Jul 16, 2015
Pros: Staff were great & very helpful, they changed towels etc every day, lovely room with a wall dividing our double bed from my sons side of the room.
Cons: Happy hour on drinks to encourage you to drink in hotel.
Location: Perfect location next to Times Square, short walk to Central Park & Empire State Building. Close to bars & some lovely restaurants.
close to Times Square, open top buses, It only took us 15 minutes to walk to Empire State Building. Got train back to JFK Airport for less than $8 each using subway & air train, very easy.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2015
It was a lovely hotel in a great location. I had a corner room with a balcony which was quite nice. The room and bathroom were clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver Island, British Columbia, Canada.

Pleasant, very New York stylish place.

Posted Jul 9, 2015
Pros: Hotel is modern, comfortable, clean and affordable.
Cons: The elevators are very small.
Location: Times Square is a few blocks away, also many Broadway theatre plays around. Rockefeller centre is at walking distance, subway and Central Park.
Hotel is very well located in middle Manhattan close to many attractions. Rooms are tiny, but very comfortable for couples, or friends. Beds are pleasant to sleep, specially after a long day touring around Manhattan, and very clean. Hotel staff is very friendly and helpful when you need them, and very efficient.