Ratings based on 1,609 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
78% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.1 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Families
by A verified travelerfrom Mumbai

Excellent location Heart of midtown Manhattan

Posted May 20, 2015
Pros: Location. All bus tours started from someplace closeby
Cons: Waiting time for elevators was very high. Sometimes when the adjacent doors slammed it seemed that some one was knocking on my door.
Location: Next to times square. Lots of eating places close by Broadway is in the vicinity
The check in process was fast and smooth The room neat, clean but small. We had asked for a higher floor which we got. No view to write about. We did not have any meals in the hotel to comment on the restaurants.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hamilton, ON

Villeneuve Girl's Manhattan Vacation

Posted May 19, 2015
Pros: This hotel was so close to Time's Square. No matter what time we arrived back at our hotel, we always ventured back out to Time's Square until 2am!
Cons: The air conditioning was very poor in the hotel and the staff was continuously working on the elevators leaving only one working one.
Location: Super close to Time's Square, the subway, and Central Park. Excellent location
Always a fabulous time in Manhattan. The weather was awesome, the sights were awesome, and the people were awesome! The Villeneuve girls had a great time!!!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Buffalo Ny

Posted May 19, 2015
The room was a good size. Bed was comfortable. Check in and check out no problems. Front desk staff were helpful with places to go. Housekeeping staff were very friendly and thorough. The elevators were small for the amount of people needing to use them. Location was great.
3 out of 5
by A verified travelerfrom Tan

Close proximity to Times Square shopping belt.

Posted May 18, 2015
Front desk staffs other than Ms Suny Running and Tricks are approachable and friendly. The rest are not really listening to your concerns and are very persistent and insistent in their decisions when I deemed is not right.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice experience

Posted May 17, 2015
Everything was excellent except for the elevators, too small and slow
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Rouen

Très proche de Timesquare et très calme

Posted May 16, 2015
Pros: Le top c'est que c'est en plein centre de timesquare.
Cons: Les ascenseurs et le Wifi.
Location: C'est timesquare.
Gros problème, c'est qu'entre temps le nom de l'hôtel a été changé sans qu'on nous prévienne. Un Best Western est devenu un TRYP, très gênant à l'arrivée pour le trouver avec un taxi. Le WIFI n'a pas pas fonctionné pendant au moins 4 jours et on n'a pas eu de compensation : c'est inadmissible. Les ascenseurs sont d'un autre temps et très lents. Le confort est très bien, aménagement tout neuf.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

hotel accueillant

Posted May 12, 2015
Pros: La proximité de time square et du métro .
Cons: L'insonorisation des chambres est à améliorer. Assez bruyant du coup.
Location: Quartier de Time square , on a toutes les boutiques pour faire du shopping , les bars et les salles de spectacles et on se déplace facilement en metro
tout prêt de time square donc très pratique . Par contre nous n'avons pas été informé du changement de nom de l'hôtel qui s'appelle Tryp et à l'arrivée avec le taxi on a eu peur....pas de best western !! Le wifi a très mal fonctionné pendant notre semaine du 2 au 9 mai 2015. Très dommage !! On attend les ascenceurs , il n'y en a que 2 pour 16 étages!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, still being remodeled

Posted May 11, 2015
Our first night was in room 1529 - do not get that room as there is an elevator right next to it and it is super loud all throughout the day and night. Next room was 523 - a little smaller but much more quiet. Inside the rooms were very nice. Hallways looked a little tired and unkempt. Lobby was nice. Location is excellent to times square, broadway, central park and other tourist attractions. Dont expect a 5 star experience, it is great value for a budget traveler - we got our rooms for a very low rate. Anything higher I would have felt I over paid.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Nova Scotia

Great Location

Posted May 8, 2015
Pros: Great location, really nice rooms, comfortable beds, quiet on the 9th floor
Cons: The shower glass isnt wide enough, so every time you shower, water gets all over the floor. Also, had a hard time getting a wifi signal.
Location: times square, broadway shows, awesome thai restaurant next door!!
Were there for 4 nights. Staff was friendly, rooms were new and comfortable. Be aware though, on expedia, the room was listed as a queen with a sofa bed. But they do not have sofa bed rooms, it is actually bunk beds, so not great for two couples. Other than that... wonderful stay.
4 out of 5
Recommended
for Couples
by A verified travelerfrom Quebec, Canada

Hôtel refait à neuf, très bien situé

Posted May 7, 2015
Pros: Emplacement Refait à neuf
Cons: Television ne fonctionnait pas Oreiller trop mou Chambre pas époussetée Une porte de douche ne serait pas un luxe
Location: Près de tout Times Square Restaurants Magasins
À l'arrivée, le personnel semblait débordé, notre chambre n'était pas prête, ils nous en ont donc donnée une autre. Personnel très agréable. Dans la chambre, les oreillers n'avaient pas de taies, et il n'y avait pas de serviettes dans la salle de bain. En quittant l'hôtel, nous avons fait le message à la réception et à notre retour, tout y était. La télévision ne fonctionnait pas. La table de chevet n'a jamais été époussetée et la poussière commençait à se faire voir. Chambre de bain minuscule, impossible d'y entrer à deux. La douche n'a pas de porte, seulement une demi-vitre, l'eau sort donc de la douche. Elle se faufille ensuite le long de la douche (extérieur) et vers la porte... J'ai peur pour la moisissure dans quelques mois.... Par contre, nous n'étions pas à New York pour rester dans la chambre d'hôtel et globalement, nous sommes bien satisfait. Pas trop bruyant malgré l'ascenceur (minuscule en passant) tout près de la chambre. L'emplacement est exceptionnel. Le personnel sympathique. Nous n'avons pas eu de problème de serviettes après le premier jour. Times Square est à 1 minute de marche. Tout plein de restaurants autour.