Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 28, 2014
Loved the hotel, staff was very friendly and helpful!
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Old school 5-star

Posted Jul 28, 2014
Pros: The old fashioned decadence, that everyone knew my name and that staff were genuinely interested in me, without it feeling false or serviced.
Cons: The wifi is $15 a day, which is insane in 2014.
Location: 2 minutes walk to Central Park, on Madison Avenue for great window shopping and a 5 minute walk to the subway. Met, Moma, Guggenheim all walkable
A fabulous hotel that really gives you a home feeling away from home. Service is classic and the staff are genuinely attentive and caring. The spa is lovely, and was a great place to come back to for a refreshing steam and shower before my late night flight, even though I had checked out 12 hours earlier. Nothing was too much trouble and I felt like I could ask for anything.
4 out of 5
Recommended
for Everyone
by A verified traveler from Denver

Beautiful common areas

Posted Jul 28, 2014
Pros: Beautiful common areas. Very intimate . Upgraded to a small suite upon check in . All-in-all a very nice hotel.
Cons: Sloppy caulking of sink. Need some regrouting of tub in some areas and glass shelve needed re mounting . A little more attention to details
Classic NY Hotel. Bemelmans Bar at the hotel is a dark perfectly lit gentleman s bar. It is what a NY bar should be . However weeks before I arrived I informed the hotel I'd be meeting several friends for drinks there and was told there was a cover charge at 9:00 but if I was there before 9:00 there would be no cover . When I arrived at the hotel I went to the bar and asked again about the bar cover policy and again was told no cover if you got there before 9:00 I met my friends there at 8:00 and at 9:00 after numerous drinks prior to 9:00 was told there would be a 25 dollar cover per person. I wasn't about to make a scene and was charged $200.00 . The next day I want to the front desk and explained what happened and was told I would be getting a call from the bar manager. Still no call and 200.00 lighter.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice, quiet Upper East Side location.

Posted Jul 25, 2014
Walking distance to Metropolitan Museum of Art as well as nice shops, Central Park and restaurants.
5 out of 5
Recommended
for Couples
by A verified traveler from Perth WA

Beautiful hotel room

Posted Jul 23, 2014
Pros: The room was very spacious and beautifully furnished
Cons: Nothing - it's a first class hotel where you expect things to be pricey
Location: A block from Central Park with the Met and Guggenheim within walking distance. Close to subway.
The room was very comfortable and large. Staff were amenable, although not particularly friendly. A beautiful hotel if you want first class amenities and are not worried about the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

WOW

Posted Jul 22, 2014
I stayed 8 days at the Carlyle, a fabulous hotel very close to the Whitney, Met and Guggenheim Museums, as well as Central Park. The staff was top notch, my room was beautiful and the service was great! Comfy slippers, a nice robe, chocolates, and a turned down bed were waiting every night. My room was spotless, bathtub was jetted, crazy strong water pressure in the shower, fully stocked fridge, an easy to use safe, etc. The Kiehl's bath products were fantastic--the first time I've ever used the hotel stuff. Usually it's the cheap stuff, but Kiehl's is excellent quality. The best part was the elevator operators--super friendly and fun to talk with. I'd definitely stay here again! Super convenient to major designer shopping on Madison Ave, lower priced shops and restaurants on Lexington, 2nd and 3rd Aves. Subway station three blocks away at 77th and Lexington. The area is very safe and convenient.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto Canada

Class Hotel

Posted Jul 21, 2014
Cons: Floor in room and in room wifi
Location: Lots and Lots to do.
Very quiet nice room and bathroom need a little upgrade but not major, excellent people , no free wifi in the room. Has that old style tradition, love the classy colours !
5 out of 5
Recommended
for Everyone
by A verified traveler from WINNIPEG MANITOBA (CANADA)

HAD THE MOST AMAZING SERVICE AT THE HOTEL WILL KNO

Posted Jul 17, 2014
THE HOTEL WAS AMAZING AND THE STAFF WERE UNBELIVEABLE, I WILL ALWAYS STAY THERE WHEN I GO TO NEW YORK AND RECOMMMAND TO ALL MY FRIENDS AND STAFF AND CUSTOMER I DEAL WITH AT MY JOB, I AM MANAGER AT CANADIAN TIRE IN CANADA WE HAVE 486 STORES
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Fantastic location if you like Central park!

Posted Jul 16, 2014
Pros: The bathroom in our hotel was amazing and they stock high-end toiletries :D
Cons: We had a loud family with several kids who liked to run around the halls at 7am...we told the hotel and it was taken care of promptly.
Location: Central park, high end shops, close to the museum mile. Downside: limited coffee shops in that area..
We had an absolutely fantastic stay, the staff are wonderful and bend over backwards to make you feel comfortable and enhance your hotel experience.
4 out of 5
by A verified traveler

Was great 25 years ago...

Posted Jul 12, 2014
Very classic, quiet and elegant. Good staff.Not convenient location at all. Old rooms, old bathrooms, for the price I would prefer something more modern in a better location.