Ratings based on 287 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from London, England
Still a Grand Hotel, but a few signs of slippagePosted Sep 18, 2014
Pros: Comfortable, old-fashioned and stylish
Cons: See above
Location: Great for Central Park, the Met Museum
We returned happily to the Carlyle after a couple of years. Our only tiny complaint was that, with only 4 elevators to cover the 30 floors, it is an unfortunate economy to have never more than two lift operators on duty, and sometimes only one. Either have them all running or let the guests operate them themselves! For what we thought of as a top-grade room, the bathroom in 924 was not as large as we would have liked. Otherwise, we would definitely return and recommend to friends.
for Everyoneby A verified traveler from Nantwich, Cheshire
Fantastic "Olde Worlde" HotelPosted Sep 17, 2014
Cons: Free wifi in the bedrooms but there was free wifi in the Reception area.
Location: Subway at 76th Lexington within easy walking distance and also 1.5 blocks from Central Park.
We stayed here for a week in July this year and the staff could not do enough for us. They were friendly and efficient. We requested an additional rollaway bed in our basic classic room for 3 nights of our 7-night stay and they gave us a complimentary upgrade for the full week just so the extra bed (which was incredibly comfortable) could be accommodated. We loved the olde worlde charm of the hotel, complete with white-gloved, liveried bellboys in the lifts. We never pressed a button for the lift once in the whole of our stay. It was my birthday whilst I was away and (unbeknown to me) my parents had contacted the hotel and arranged for champagne and strawberry dipped chocolates to be delivered to my room at 9am on the day of my birthday. These duly arrived at 9am promptly and they even sent an email to my parents to confirm delivery! The hotel also presented me with a birthday cake on the day of arrival at the hotel and another one was left in our room on the day of my birthday whilst we were out during the day. Special recommendations go to Bear on Reception and Waldo the Concierge.
for Everyoneby A verified traveler from Meaford ON Canada
History and service spcectacularPosted Sep 17, 2014
Pros: Staff, rooms and character of the hotel. Food was great.
Location: Great location close to Central Park, major highlights etc.
We were greatly impressed with the immediate attention to our needs. The staff is amazingly attentive, helpful and knowledgeable. The staff morale is incredibly high which translates into phenomenally pleasant encounters. We were impressed with the history of the hotel and it's ambience. I would book this hotel again in a heartbeat.
by A verified traveler
Very upmarket part of ManhattanPosted Sep 2, 2014
Cons: The non-native english speaking front desk staff kept calling me Mrs which was kind of annoying as I am a Miss. Room sound proofing.
Location: Excellent. Wonderful for the park and pleasant walks
Overall good. Sleep disturbed by noisy neightbours in the room above however, not what I was expecting from a 5 star $600 / night hotel, so will not wish to stay there again.
for Everyoneby A verified traveler from East Syracuse, NY
Superior hotel close to Central Park.Posted Aug 26, 2014
Pros: We chose this hotel for a few reasons. It is located about 11/2blocks from Central Park. We felt very safe visiting the neighborhood.
Location: 1 1/2 blocks from Central Park. It was an easy walk to many shops on 5th Ave. It was also easy to walk to the subway for a jaunt to Times Square.
We had a great experience at the Carlyle Hotel. The staff was very professional and knowledgable.
for Everyoneby A verified traveler from Chicago
Still the BestPosted Aug 24, 2014
Exceptional staff, beautiful room, wonderful location. The best New York has to offer.
for Everyoneby A verified traveler from Toronto, ON
Needs Some TLCPosted Aug 19, 2014
We were greeted warmly and the staff were helpful and courteous which was the best part of our stay. The hotel is old and full of history at every turn however needs some TLC. The carpet on the lobby stairs and in the lobby area are noticeably stained. The paint around the elevator doors needs freshening, especially soiled around the freight elevator. Our room was decorated in a traditional style with absolutely no view. This did not particularly bother us since it's a short walk to Central Park and being in NYC there is way too much to do outside of your hotel. The bed and pillows are comfortable and cosy. Housekeeping needs some dire help. The bathroom was given a superficial clean where their tooted Kiehl's bath products were not refreshed appropriately. Leaving two body washes instead of shampoo and conditioner is not acceptable! Also, towels and bathrobes were not always refreshed. We are not accustom to dropping things to the floor when they need to be laundered so possibly leaving them draped on a bath rack or hook meant they could be recycled. It was wonderful getting a turn down service with delicious chocolate each evening. The only drawback was when crawling into bed one night we found two long dark hairs in the sheets which clearly were not our own. All in all, we had a terrific time in NYC. The Carlyle is an older established hotel and with some needed work would be a lovely place to stay away from the hustle and bustle of the downtown core.
for Everyoneby A verified traveler
New York in stylePosted Aug 19, 2014
Great place to stay, very relaxing, friendly staff
for Everyoneby A verified traveler
Super nice hotel near Central ParkPosted Aug 16, 2014
Super nice and comfortable hotel worth every penny. The hotel is located near Central Park and shops and restaurants. The room was big considering NY and it was so comfortable. The staff was professional and friendly! We stayed for 4 nights and worth it and will use this hotel next time we are in NY
by A verified traveler from Manchester, UK
Nice area of New York, but outdated and expensive.Posted Aug 14, 2014
Pros: See above.
Cons: See above.
Location: Very nice, pleasant location. Lacking in supermarket access.
We stayed at The Carlyle for one week during a family holiday to New York. As a 5* hotel, we expected full facilities for the money we paid. We were therefore rather disappointed by the multimedia access such as the Wi-Fi connection and the International channels, such as Al Jazeera. The sports facilities were quite basic (further facilities are only available at a high cost). Further, the rooms lack basic facilities such as a kettle for boiling water; this was only available via room service. Overall, while the staff are extremely helpful and the area is very pleasant, the hotel feels somewhat outdated with regard to modern facilities. It is worth noting that the surrounding area is also extremely expensive.