Ratings based on 258 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified traveler from Toronto Canada

Class Hotel

Posted Jul 21, 2014
Cons: Floor in room and in room wifi
Location: Lots and Lots to do.
Very quiet nice room and bathroom need a little upgrade but not major, excellent people , no free wifi in the room. Has that old style tradition, love the classy colours !
5 out of 5
Recommended
for Everyone
by A verified traveler from WINNIPEG MANITOBA (CANADA)

HAD THE MOST AMAZING SERVICE AT THE HOTEL WILL KNO

Posted Jul 17, 2014
THE HOTEL WAS AMAZING AND THE STAFF WERE UNBELIVEABLE, I WILL ALWAYS STAY THERE WHEN I GO TO NEW YORK AND RECOMMMAND TO ALL MY FRIENDS AND STAFF AND CUSTOMER I DEAL WITH AT MY JOB, I AM MANAGER AT CANADIAN TIRE IN CANADA WE HAVE 486 STORES
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Fantastic location if you like Central park!

Posted Jul 16, 2014
Pros: The bathroom in our hotel was amazing and they stock high-end toiletries :D
Cons: We had a loud family with several kids who liked to run around the halls at 7am...we told the hotel and it was taken care of promptly.
Location: Central park, high end shops, close to the museum mile. Downside: limited coffee shops in that area..
We had an absolutely fantastic stay, the staff are wonderful and bend over backwards to make you feel comfortable and enhance your hotel experience.
4 out of 5
by A verified traveler

Was great 25 years ago...

Posted Jul 12, 2014
Very classic, quiet and elegant. Good staff.Not convenient location at all. Old rooms, old bathrooms, for the price I would prefer something more modern in a better location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Central Park.

Posted Jul 12, 2014
A good experience, the hotel is very high end. Definately out of our league, but for someone who enjoys dressing up for the role of a New Yorker. On a side note, a strict dress code exists to enter the hotel bar. Last, on our bill, we found a $200 over charge on our account. Could have been a honest mistake, who knows?
3 out of 5
Recommended
for Everyone
by A verified traveler from fort lauderdale

Hotel with old time flare

Posted Jul 11, 2014
Great location asked for high floor room with a view room was located on 7th floor facing a brick wall superior room options are limited room was very large small kitchen quiet two closets jacuzzi tub recommend seeing room prior to chech in can always upgrade but expect to pay alot more hotel should tell guests water is provided daily read hotel book in room expect to tip alot business center available concierge helpful food in restaurant very expensive hotel is five star rooms are a bit outdated hardwood floors carpeting turn down service nice housekeeping can do alot more for the price of the room
5 out of 5
Recommended
for Everyone
by A verified traveler

On Monopoly Board Best Location

Posted Jul 11, 2014
Pros: The details. Elevator man, always staff available.
Cons: Perhaps change the carpets in the rooms, had a bit of an old smell. But the hotel is an older hotel.
Location: Location excellent, Central Park and high end shopping.
We started in New York City, traveled from Northern California on College tours. I was with my 17 year old son. The location was top notch. Very classy upper end neighborhood. We liked the old charm feel of the hotel. The rooms were good size, there was not much of a view, but walking distance to Central Park. Staying at a 5 star hotel the prices reflected this. Breakfast was 50.00 for one person, but the service was empeciable. If you needed a taxi the doorman would waive your taxi. The bed was comfortable and linens great. There were plenty of places to walk to to get a less expensive meal and subway stop about one block away.
2 out of 5
by A verified traveler

Tried for a 5 star experience in NYC

Posted Jul 10, 2014
Pros: Location, that is about it.
Cons: EVERYTHING...appearance, decor, staff...you name it...it is old and tired.
Location: Location is first rate.
This hotel is tired and weary; in every way. It is no longer 5 star and barely 4...spend your money elsewhere!!
Comment from Hotel Management
Jul 15, 2014 by Giovanni Beretta, Hotel Management
Thank you so much for taking the time to provide us with your feedback. I hope you will accept my sincerest apologies for the overall disappointment you experienced with the property. Our goal is to provide you with exceptional service and to ensure that each and every one of your stays with us is a most pleasant and memorable one, and it pains me that we did not do so on this occasion. If you would like to discuss further, we would be honored to speak with you regarding your stay. Sincerely yours, Giovanni Beretta Managing Director
5 out of 5
Recommended
for Everyone
by A verified traveler from parlin, nj

Upper East Side Dreams

Posted Jul 7, 2014
The Carlyle has been a mainstay in my stockpile of upper east Side fantasies for many years. When I finally had the chance to stay this past weekend, I was not disappointed. The elevator attendants, twice-daily housekeeping, chocolates on the pillow, and antique furniture all fit in perfectly with what I imagined all these years. The service was so personal and kind, too. Wonderful experience!
5 out of 5
Recommended
for Couples
by A verified traveler

The Caryle New York. Lovely hotel, very upmarket.

Posted Jul 7, 2014
Pros: Very grand and upmarket
Location: Good location, near central park, a good walk to time square but doable. Right near the underground station.
Great hotel. Did not eat in the hotel because it was very expensive. There is a great burger joint which is in the Parker Meridian West on 56th street.