Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 18, 2014
It was great! We had a wonderful time in New York. I will go back and stay in this hotel.
5 out of 5
Recommended
for Everyone
by Rich from Chapel Hill, NC

In the Heart of the Theater District!

Posted Jun 16, 2014
Pros: Great design, outstanding staff, very comfortable rooms AND location, location, location!
Cons: Nothing.
Location: See every show on Broadway!
We had a wonderful stay at a fantastic hotel. The hotel has a great style and outstanding staff. We felt very welcomed from the moment we stepped out of our car. The rooms are great and very comfortable. I slept very well in a comfortable bed. We loved being immersed in the heart of Broadway! While walking back to the hotel we caught NPH signing autographs right access the street from the hotel. We walked over and my daughter got a high five from him. How cool is that? We plan to visit the City a couple of times a year and The Chatwal will be the place we stay.
5 out of 5
Recommended
for Couples
by Richard from Scotland

Great Hotel. Central and close to Times Sq.

Posted Jun 13, 2014
Pros: Staff friendly, attentive and helpful, bed very comfortable, room well equipped and fantastic shower.
Cons: Ipod dock wouldn't work. Bar felt a bit tired.
Location: Right on Times square in easy reach of Manhattan and the surrounding districts.
Staff generally very helpful and friendly. Room very nice with an excellent shower room. Perfect base to explore Manhattan.
5 out of 5
Recommended
for Everyone
by aaron from NY

Beautiful hotel, great staff, great location

Posted Jun 6, 2014
Had the most incredible time in N.Y loved every minute of it, the location, service, rooms and staff were all excellent and made the experience of staying at the chatwal extra special, feeling welcomed from the moment you step foot in the hotel, would definitely return again! Only downfall was the gym and swimming pool were not a 5* standard and the food at the hotel was rather expensive!
5 out of 5
Recommended
for Business Travelers
by Lindsey from San Diego

In the heart of Time Square. Close to all shops

Posted May 28, 2014
Pros: Very friendly and helpful staff. Beautiful hotel
Location: Heart of Time Square. Around the corner from GMA and ESPN studios, close to all the theatre's
From the moment I walked through the door the staff was very friendly and helpful. I had a rough experience getting to the hotel and when they learned about it they were very apologetic even though it had nothing to do with them. Throughout my entire stay I was in jeans and t-shirt/tank tops, while everyone else was dressed for business meetings and cocktail parties, I felt out of place but the staff never said a word or treated me any different than the other guests. Would recommend this hotel to anyone looking for comfort, luxury and friendliness.
5 out of 5
Recommended
for Everyone
by elaine from ar

Beautiful luxury hotel in the heart of Times Squar

Posted May 19, 2014
Thoroughly enjoyed my stay. Really appreciated the excellent staff.
5 out of 5
Recommended
for Couples
by Michael from London, U.K.

Best ever stay in NYC

Posted May 17, 2014
Pros: EVERYTHING!
Cons: Can't think of anything
Location: Location great. Shopping. Theatre. Subway to attractions nearby. Quiet location even though not far from Times Square.
From beginning to end a great experience. Wonderful location, friendly and attentive staff. Room amenities cannot be faulted. Attention to detail is superb. Highly recommended and would return.
5 out of 5
Recommended
for Everyone
by A verified traveler

Luxury hotel close to Time Square

Posted May 9, 2014
Fantastic staff who couldn't do enough for us. Gorgeous room that was very clean.
5 out of 5
Recommended
for Everyone
by Rom from Liverpool

An Oasis in Central NYC

Posted May 4, 2014
Beautiful ambience in peaceful environment An hour delay in checking in inly minor hassle Thoroughly enjoyed, best NY hotel I've stayed in and I've been there many times
5 out of 5
Recommended
for Everyone
by A verified traveler

Really wonderful!

Posted Apr 21, 2014
Rooms are a bit small, but that is typical for New York. Very nicely done art deco styling, with modern technology and comfort.