The Chatwal, A Luxury Collection Hotel

The Hotel is first class and close to everything Staff are excellent and look after you very well. Excellent restaurant downstairs and very comfortable beds and pillows. However, the bedroom, a luxury twin, was quite dark with a very small window. The bathroom was great and luxurious, but hardly any shelves to put your toiletries away. The Hotel throughout is on the dark side, probably to keep with the image of having been the Lamb's Club. I would definitely recommend it, if you do not mind the lack of lighting. Do not fly back on Sunday during Spring/Summer as there are parades every Sunday and the whole of Manhattan is blocked and no taxis are available. We had to get a private car to get to JFK airport. Apart from the cost, it took us 2 hours!

Awesome, staff are lovely, expensive but you get what you pay for, the shower is fantastic. Off Time Square perfect location,

Great location off of Times Square. Beds should be reassessed as very low to ground making it difficult to get up from especially if I have back problems. Felt like u were sleeping on floor. Didn't feel like a box spring was under. Shower was difficult to get in and out of especially if your back was hurting from sleeping on bed. Had to step over bath tub side which was wider than your one at home. Rain shower head was very nice though during your shower bath tub drain not draining fast enough so that u were standing in at least 2 inches of water while showering. Lots of buttons on control box to push for lighting and opening and shutting curtains though it wouldn't work to open drapes that way. Had to open up drapes the old fashion way by getting up. They really could have done without these gadgets and concentrated on better mattresses. Spent a lot of money on this room and did not feel rested.

Exceptional location 1 block from Times Square and Theaters. Outstanding room and amenties. High end quality throughout in fixtures, linens and bathrooms are over the top. The staff from Michael at the front door, to Elena at reception and out butler Brandon were outstanding. We have done several 5 star hotels in NY and this is the one we will return to again. This is very much a couples hotel.

Excellent hotel. Beautiful rooms with everything you need. Hotel staff are professional, friendly and make your stay a real pleasure. Highly recommend. The location directly off Time Square is a great added bonus.

The hotel is in a great location near Time Square. It has a great atmosphere and most of the staff are great. However, we arrived late and the front doors were difficult to open as there was no doorman at that time of the day to help us with the luggage. I would have appreciated a coffee and tea facility in the room. It took the staff 3 calls to get a kettle to the room.

lovely art deco hotel in midtown although so quiet you'd never think Times Square was a 60 second walk away. Rooms are well decorated and nice big bed but also compact. Customer Service is second to none and they cannot do enough for you. breakfast and dinner in the Lambs Clubs was very nice too. would return.

beautiful hotel but the room was very noisy from the heating ducts outside and the room next door was linked by a door so every sound could be heard. I asked to be moved but was told that the hotel was fully booked. So basically nothing happened, we packed our cases and waited but realised that we were wasting our time.

This is a fabulous place to stay, the hotel and rooms are magnificent, the only thing let our experience down was a non disclosed policy that forced are credit card to have a $200 holding limit, which at 7 nights put a whopping $1400 against our credit card. I didn't find this out till later that evening when I could not use the card as it had maxed out our limit. Fortunately I had other funds, but you can imagine the embarrassment caused. When confronting the hotel, they dismissed it, gave a feeble excuse that they could talk with management to arrange something, but it would take 10 days to lift the hold on the card, which was of little use to us. We never saw the policy from Expedia, The Chatwal staff, management or their website, but were forced to pay irrespective of. Nothing was done to relieve the situation, no offer of a complimentary meal, not even a glass of wine, so as much as it is a lovely hotel I will not be returning for the embarrassment caused.

Fantastic and stylish and near to Time Square and the Theatre district. We went on a guided tour of New York and of the 8 restaurants our guide recommended 6 of them were within a short walk of the hotel. The hotel has great bathrooms, the only thing is to ensure that if you want a bath you make this clear on request. Staff very friendly and helpful.