Ratings based on 152 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
97% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Kent

Absolutely Excellent Hotel, we loved it !!

Posted Dec 17, 2014
Pros: Location, Staff, Cleanliness, Atmosphere.
Location: Excellent Location - within walking distance was Times Square & Broadway, Rockefella Centre, 5th Avenue, Macy's & Bloomingdale's, cocktail bars.
The staff were absolutely excellent from arrival right through our stay. We arrived to a buzzing atmosphere with many enjoying cocktails in the foyer and a Jazz Pianist. Our room on the 5th floor was superb - the room had every amenity you could think of, the mini bar had every spirit available I could think of, the bathroom was incredible, and getting into bed every night after a long day of sight seeing and taking in New York, was a fantastic feeling. Being so central, I was concerned it might be noisy but we could not hear a thing from Times Square. Great access to the subway station, so within minutes you could be downtown walking the Brooklyn Bridge, in Greenwich Village enjoying a cocktail, or taking a stroll through Central Park. I would go so far as saying this is one of the best hotels I have ever stayed in, if not the best. If you are looking for a boutique hotel, with a central location I could not recommend this enough. Absolutely superb.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Hot Springs, AR

Great lodging at a great location

Posted Dec 12, 2014
Pros: Friendly, courteous staff.
Location: Easy walk to most theaters and a nearby subway line to museums, shopping, and Rockefeller Center.
Our room was everything we wanted it to be, spacious, clean, and comfortable. Service in the hotel was outstanding at all times. The location was ideal for all we planned to do during our week in NYC. We have already recommended the Chatwal to friends.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom new York

Hôtel à la situation idéale.

Posted Dec 8, 2014
Pros: Le professionnalisme des employés, leur discrétion, la situation géographique de cet hôtel et le confort des chambres
Cons: Aucun
Location: À trois minutes de marche de Time Square au cœur de Brodway et tout proche de la 5eme avenue. Néanmoins l hôtel est calme
Chambres très luxueuse avec un confort très raffiné. Le personnel est aimable et discret. Séjour inoubliable
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New york

Stunning hotel, amazing location, Luxurious.

Posted Dec 6, 2014
Couldn't ask for a better hotel, stunning rooms, attentive and friendly staff. We got a free room upgrade and we're made to feel very special as was everyone who stays at the chatwal.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Great place to stay

Posted Dec 4, 2014
From walking in the door, the staff make sure it best stay you will ever have.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto, ON

Excellent Service!

Posted Nov 17, 2014
Pros: Location, clean, and amazing service.
Cons: Food is good, but not the greatest.
Location: It's literally at Time Square, what more to say about that? 5 minutes away from where we saw The Elephant Man, and to all the Broadway theatres.
This is by far my best hotel experience in NYC and the location is superb. We went to celebrate my mom's birthday and they provided us with everything we asked for. They gave my mom a pleasant surprise with the birthday cake and flowers that I ordered, and delivery timing was perfect! Rooms are reasonably spacious (you know NYC hotels...), very clean and comfortable. Highly recommended.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom USA

Right at Times Square without all the Crowds!!!

Posted Nov 14, 2014
Pros: EVERYTHING!!!
Cons: More lighting in the Rooms!!!
Location: SOOOO CLOSE TO EVERYTHING WE DO IN NYC
The Restaurant is Fine Dining even for Breakfast!!! Pricey, BUT WELL WORTH IT!!! Right at Times Square & Theatre District without ALL THE CROWDS!!! We will stay there again, & again, & AGAIN!
5 out of 5
Recommended
for Couples
by A verified travelerfrom Chicago area

Great location; close to theatres.

Posted Oct 18, 2014
Pros: Location, decor, and incredibly helpful staff. Luxurious accommodations; beautifully appointed rooms. Breakfast was really fabulous. Vibrant bar(s)!
Location: Theatre, restaurants, shopping. Walking distance to Times Square.
The greeting by the front desk was stellar. Amenities quite nice. Decor is spectacular!! Beautiful room with a lovely outdoor patio. Very nice!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Wales

Excellent central location

Posted Oct 18, 2014
Pros: Location, Large rooms
Cons: Staff could be a little more friendly.
Location: Everything as just off Times Square. the bar next door, The Long Room was great for a cheaper drink, very busy in there. Carmines restaurant 1 block
Fantastic hotel just off Times Square. Bar downstairs was more like a lobby, bar upstairs very nice but pricey as you would imagine. Rooms very large and the bathroom was too. Didn't like the heated toilet seat - maybe the Americans do! Jacuzzi bath and shower were great. All mod cons on room except tea and coffe making facility. On our arrival, at 4pm were told room not ready as "members" have late check out at 4pm - so not cleaned yet. Told not ready for at least 1.5 hours! We went for a wander and fine on return at 6pm. we asked for and were given a late check out at 4 for our inconvenience. The staff were nice but came over as a bit snooty on occasion, especially the restaurant staff. However, the food was excellent in the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Boston area

Quiet retreat

Posted Oct 7, 2014
Pros: Johan and Micheal the doormen were friendly, polite and very helpful. They always greeted us with a smile and were very attentive, yet personable.
Cons: It would be great if there were a posting of the daily goings on at the hotel in the lobby vs. a small listing of entertainers in the elevator.
Location: One half block from Times Square.
Quick and efficient check in. Room ready 30 min early. Clean and quiet stay in a busy part of Manhattan NY.