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out of 11 reviews
We got a great price (for NYC) at a beautiful hotel just a half block off Times Square -- quiet, attractive, nice-sized room, attentive and friendly service, comfortable bed, great shower -- and a heated toilet seat! What's not to like?
I'm not going to lie, the cost of this hotel was offputting at first, I'm not traditionally much of a traveler and not typically one to spring for luxury but in this case it really was worth it. From the moment I came in the door I received 5 star service. From the remote controlled toilets, to the tv in the bathroom mirror, the amenities were lavish, but what really shined were the staff. 24 hour room service, exceptional response time, butler service (ironed my clothes for me), each person i came in contact with was beyond pleasant and eager to make sure i had an excellent stay. We all know how painful it is to pay a lot for something and then get bad service, we tell all our friends and complain to strangers, so in this instance where I had a great experience I feel compelled to share. If you can afford the cost and you're looking to treat yourself, this is the place to do it. I didn't even get a chance to check out the spa or the restaurant but I will be back! I spent the second night of my stay in a cheaper hotel by the airport and regretted every minute, if i added the taxi fare to the cost of that hotel i didn't really save that much and i spent the night in a dingy room wishing i was back at The Chatwal....definitely a lesson learned. My advice is book early to get a great rate and experience this heaven of hotels for yourself.
“Love the chatwal”
The chatwal is amazing....Convenient... Intimate... Luxurious. The staff is very warm and efficient.
“Gem of a boutique hotel”
A gem of a boutique hotel, a block off Times Square. The staff is friendly and helpful. Our room was very comfortable with all the latest hight tech ammenities. The bed was the best we've ever slept upon. We recommend the Chatwal highly.
“Well located and luxurious”
The hotel was very luxurious and comfortable. It is well situated in NYC for shopping, a Broadway show or a business trip. The staff is amazingly helpful and the food is wonderful. I would book again on my next trip.
“A luxury hotel with the intimacy of a private club”
Exceptional quality of staff and facility overall with the exception of front desk personnel, only two in particular, who had an aloof, entitled attitude, feeling somehow that they were the guest, rather than I. Everyone else was as warm and friendly (and helpful) as possible. Room was small, but quiet, beautifully appointed and very comfortable, except for lack of bath tub and no counter space near sink, even though there was room for a glass shelf or two. All day room service menu was "quirky" and inadequate, considering that many guests would be arriving at odd times after flying on a "red eye" flight. Menu should have contained more "something for everyone" and "comfort food" rather than the obscure handful of offerings listed. Room amenities, including TV, wi-fi, even hi-tech bathroom features were all much appreciated. Concierge services top rate. Delightful restaurant and superb spa.
Amazing, quiet, clean, great service, convenient location, comfy, just amazing!
“Stunning hotel on my speed dial now :-)”
Gorgeous hotel, wonderful appointments, good security, friendly staff, great restaurant, great linens, pillows, mattress. Gorgeous bath. Total luxury for a non-luxury cost. Two blocks from the best of Broadway theaters. Concierge with the best service... Quiet, felt very private.
The hotel staff was great with their customer service. The rooms are well kept and extremely clean. The superior king was a bit tiny and similar to most NYC rooms in size. Overall a pleasant stay.
“A Must Stay At Property”
Hotel was great. Great location and superb accommodations.....