Ratings based on 1,268 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel ist Central gelegen, einfach super !!!!!!!

Posted May 10, 2015
Pros: Zimmer sind neu renoviert,Lobby ist in einem alten schönen Stil
Cons: Es müßten mehr möglichkeiten geben um Kelidungsstücke aufzuhängen.Zum Beispiel " Kleiderhaken" Ist in den Zimmer absolute Mangelware !!!!!!!
Location: Hotel ist Central gelegen, du hast in alle Richtungen, Möglichkeiten was zu unternehmen. Empire State Bulding ist um die Ecke.
Hotel kann ich nur weiter empfehlen.Von Lage her genial. mann sollte New York so ende April anfang Mai besuchen ,das Wetter zu dieser Zeit ist ok;
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SK

Nice hotel in the heart of Manhattan

Posted May 7, 2015
The hotel staff was very friendly. Room was a bit smaller than expected, but very clean with good temperature control, newly renovated bathroom and comfortable bed. There was free coffee and pastries every morning which was a nice touch. Location was fantastic. Close to the 4/6 and N/R subway stations and right in the heart of Manhattan.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brick, NJ

Excellent customer service!

Posted May 4, 2015
This is a lovely hotel in a convenient location. What impressed me most was the superior customer service. Every person we encountered was attentive, helpful, and courteous. Clearly they pride themselves on how they treat their guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Newly renovated rooms

Posted Apr 24, 2015
Rooms were clean, new, but small. Also our air conditioning didn't work so we had to resort to the fan. Overall great experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bielefeld

Mitten drin mit viel Charme!

Posted Apr 19, 2015
Ein klasse Hotel mit viel Geschichte und Charme. Die Zimmer sind für New Yorker Verhältnisse ausreichend groß und super schön. Da alles renoviert ist, lassen sich sowohl Bad als auch Zimmer sehen. man darf wohl behaupten, es gehört mit in die Kategorie Designhotels! Natürlich ist es aufgrund des allgemeinen Platzmangel manchmal etwas laut, da man die anderen Gäste auf dem Flur hört. Aber man ist ja nicht in New York, um sich im Hotelzimmer aufzuhalten. Die Lage und das Team sind wirklich super. In der Lobby gibt es Kaffee und Tee sowie morgens Kleinigkeiten für den ersten Hunger. Ein kleines Manko ist allerdings, dass es nur einen Fahrstuhl gibt, der teilweise wirklich lange braucht, so dass man die Treppe nehmen muss. Aber die Renovierungsarbeiten sind noch nicht abgeschlossen - vielleicht wird an diesem Punkt noch gearbeitet. Tolles Hotel! Ich komme wieder!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Antwerpen

Uitstekende ligging.

Posted Apr 19, 2015
Pros: charmante sfeer.
Cons: lift - ontbijt - computers
slechts 1 lift! geen restaurant/ ontbijt. (wel gratis koffie & thee beschikbaar in de lobby.) gastencomputers blokkeren de waanzinnigste websites (die van mijn skynet webmail bv.; en diverse, neutrale online ticketing websites voor concerten, theatervoorstellingen, sportmanifestaties etc. - dingen die je (o.i.) onvermijdelijk doét - en dus nodig hebt, in NYC...), en het hotelpersoneel kan die blokkeringen niét opheffen. Erg onpraktisch allemaal! Verder: de (constante) muziek in de lobby is aangenaam, stijlvol & 100% 'in character'; maar ze zou wel eens wat mogen afwisselen... (Steeds dezelfde playlist van een 20-tal nummers gaat op 7 dagen tijd behoorlijk vervelen - temeer daar er geen énkel onverwacht nummer tussen zit; alleen maar 'standard evergreens'...) Verder: sommige kamers zin behoorlijk kléin. Let goed op wat je boekt; en vraag bij aankomst indien mogelijk/ nodig om een upgrade. Al bij al: bijzonder aangenaam, best mooi hotel; algemeen genomen vrij goed & vooral zeer vriendelijk personeel (erg behulpzaam); en niet te vergeten: een uitstekende ligging op Manhattan.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom a

Did the job

Posted Apr 9, 2015
Was looking for something a bit more modern and romantic--like the picture above! ! But the hotel was very dark and he room was very small. on the plus side, recently renovated and attractive.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

Excellent Hotel in a great location!

Posted Apr 6, 2015
I have stayed at this hotel when it was the Gershwin and the renovation has been spectacular! The rooms are beautiful and can't wait to see the lobby renovation when it is done. The location is central to everything with amazing nightlife only steps away. Will definitely stay here again and again!
2 out of 5
Recommended
for Everyone
by A verified traveler

Litt out of the way..

Posted Mar 31, 2015
Rooms newly renovated, but they are not the biggest, but they work for a weekend... 12 story Hotell with only one working eliveter..we had a cupel of min waiting on the eliveter through out the weekend.. As a tourist in NY I rather would had stayed closer to eather Time square or Soho... Now we stared every day with a walk.. ;) But it's cheaper for a reason, but that you will spend on taxi..
4 out of 5
Recommended
for Everyone
by A verified travelerfrom albuquerque, nm

Great location

Posted Mar 29, 2015
Pros: Location
Cons: Lobby and elevator need work
Location: Close to Eataly! One of my favorite places in Manhattan
Great location in New York City. Easy access to many parts of town. Close to some really good restaurants. Looking forward to the hotel renovations being complete. Currently the lobby especially feels especially run down and sad. The staff was very nice and accommodating.