Ratings based on 630 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Very small rooms with sink in your bedroom !

Posted Oct 15, 2014
Pros: not much
Cons: a lot... too long of a list
Location: metro
We were two in the room and we only had one towel for two nights. The first night I asked for a second towel and the reception told me they did not have any ! The second night I went at the reception to ask again and no one was there, I waited at the reception 20 minutes with 4 people ( they could not check in ) and they arrived from a long trip. After 20 minutes I went back in my room with no towel.
5 out of 5
for Everyone
by A verified traveler

Good location.

Posted Oct 12, 2014
Nice quiet hotel close to museums and the subway. And, breakfast was included!
4 out of 5
for Everyone
by A verified traveler from St. Catharines, Canada

Small room but good location

Posted Oct 10, 2014
The hotel was exactly as described by others - small rooms but everyone thing else was fine. We knew the rooms were going to be small but they were even smaller than we expected. We did have a lot of difficulty with their WiFi connection. Hopefully this is not a normal problem. We really enjoyed their limited breakfast and their late afternoon wine and cheese. The location was perfect for us - easy access to museums and the subway. We felt very safe venturing out at night to go to local restaurants. Overall we were quite satisfied with the hotel despite their small rooms.
4 out of 5
for Everyone
by A verified traveler from North yorkshire, UK

Good position for sightseeing

Posted Oct 9, 2014
Pros: Small and personal
Cons: Maybe update the air conditioning, quite noisy, buy ear plugs!
Location: Good location just round corner from 86th street subway, we flew into JFK and used the subway to travel there, maybe not so easy with lots of luggage
Well placed for Central Park, the Met and Guggenheim, very close to subway and a good choice of reasonably priced eating places. Staff were friendly and helpful, everything worked. Go for the Queen size room, still quite small but all clean and functional and good value. Wifi is temperamental but there's a computer in the lobby if you need it. Free breakfast is good and wine and cheese at night are welcome.
4 out of 5
for Everyone
by A verified traveler

Posted Oct 7, 2014
The Franklin is very charming, clean, located in a good neiborhood and the people who work there are wonderful.
3 out of 5
for Everyone
by A verified traveler from london

Franklin Hotel

Posted Oct 5, 2014
Pros: The helpfulness of the staff, the beds and the larger second bedroom we were booked into. Nice clean and fluffy towels and the cheese and wine evening
Cons: More space in the smaller rooms with ironing facilities and hanging space. Reduce the cost of sweets etc in the minibar
Location: Good for the subway connection to all areas of NY to see the sites and easy walk to Central park and Lexington ave. Park avene. shops and restaurants
Nice and helpful staff but our daughters room was so small that they could hardly move around their suitcases. Not enough hanging space and no iron and ironing board. They also had difficulty with the air con being very noisy but Couldn't adjust it or turn it off. The sweets etc in the minibar were far too expensive and resulted us in paying 18dollars for sweets worth about 6 dollars
4 out of 5
for Couples
by A verified traveler from Hunter Valley, Australia

Great location

Posted Oct 2, 2014
Pros: Location
Cons: The breakfasts.
Location: Central Park, Guggenheim, Metropolitan Museum of Art, all within walking distance. Also a great pizza joint - Romanos
As other people have mentioned, the rooms in this hotel are of extremely modest size. The cat could certainly not be swung. But the location and friendliness of the staff makes up for everything. Just steps away from a subway, a stroll to Central Park, museums and art galleries - can't complain, really!
5 out of 5
for Everyone
by A verified traveler

Awesome stay

Posted Oct 1, 2014
Super clean, close to Central Park, free breakfast , great employees, very helpful
4 out of 5
for Business Travelers
by A verified traveler from Scottsdale, AZ

small hotel, small rooms, great location

Posted Sep 29, 2014
Pros: Expedia
Cons: Breakfast, while free, was very underwhelming, coffee weak.
Like most New York City hotels, this one is very small and the rooms are tiny. However, the room was clean, the staff was lovely and the location was great.
3 out of 5
by A verified traveler from Washington State

Great location but that's about it.

Posted Sep 28, 2014
Pros: The location is excellent. It's also pretty quiet. The rooms are nicely decorated.
Cons: They need to provide a certain level of amenities if they want to charge their current price.
Location: The location is excellent. A quick walk to Central Park, the 86th St subway, the 92nd Y, etc. This is the one thing the hotel has going for it.
If you want to be on the upper east side, this hotel is in a great location. It's also relatively quiet so we appreciated that. However, we found it to be missing very basic amenities for a hotel of this price. The TV didn't work, there was no hair dryer, Internet service was poor, water pressure was minimal. The continental breakfast was very bare bones. In addition, the room was so tiny it was almost uncomfortable -- this is coming from someone who is 5' 3". There is no real closet so you have to live out of your suitcase, but there's nowhere to put it but on the floor or bed. They didn't provide luggage racks. Hooks would have been nice. They had two for wet towels but that was it.