Ratings based on 852 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Convenient location to where we needed to be.

Posted Mar 19, 2015
Pros: The bed was very comfortable.
Cons: A clock in the room. An ice machine that guests can access without employee help.
Location: The hotel is close to Central Park.
The room was small, but comfortable. The amenities expected were were below expectations.
Comment from Hotel Management
Mar 23, 2015 by Lisa Grossberg, Hotel Management
Dear Merl, Thank you for the review we look forward to having you stay with us again. Best Regards, Lisa Grossberg
5 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

Reasonable price for value received!

Posted Mar 19, 2015
Pros: Cost savings, cleanliness, accommodating bell hop and front desk staff.
Cons: Figure out a way to regulate the room temperature better - it was about 5 degrees hotter (about 76 degrees) than I like.
Location: Great neighborhood. Every type of service or food you need within 2 blocks in every direction. I even found a great buy on a Ralph Lauren overcoat!
Forget the extra amenities you don't really need....like a room phone with 2 dozen labels of extensions and complicated instructions on how to make a local call. Don't you already have a cell phone? Good! You won't need to use theirs. Next: Do you ever use dresser drawers in more expensive hotel rooms? Of course not! You'll live out of your own suitcase just fine when getting dressed. Can you live without an exercise room or sauna? Walk around the lovely neighborhood - there's your exercise! And the final touch is the Desk staff. Laura was friendly, professional and classy.
Comment from Hotel Management
Mar 23, 2015 by Lisa Grossberg, Hotel Management
Dear Rocky, Thank you for the wonderful review. We are delighted you chose to stay with us at The Shoreham and hope you will return on your next trip to New York City! Please be sure to visit our website for our lowest rates and seasonal packages. We also offer recommendations on our favorite places to drink and dine throughout Manhattan. We hope to see you both again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveler

Location Plus Friendly Staff

Posted Feb 27, 2015
Pros: Staff are helptul, breakfast is tasty and location is great.
Cons: New box of key cards that hold a code.
Great spot with access to most parts of the City. Staff are super helpful. Breakfast is get benefit. There were small problems with room temperature -- bordering on sauna; and room keys -- needed to be reprogrammed 3 times. But staff fixed the heat problem and did not blame me for the key problem as so many hotel staff tend to do -- as if we don't know that each of the 2-dozen coded cards in our wallets need special attention. Will visit this hotel again
Comment from Hotel Management
Mar 12, 2015 by Lisa Grossberg, Hotel Management
Dear Guest, Thank you for such a wonderful review. I am extremely pleased to read that The Shoreham left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation. We look forward to welcoming you back and truly appreciate your feedback. Regards, Lisa Grossberg
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Gatineau, Canada

Expensive for the size!

Posted Feb 25, 2015
Pros: If someone doesn't mind a tiny room for $150, this place is fine. Quite clean and breakfast fresh. Subway station at 86th and Lexington.
Cons: TV could be fixed
Location: Between Lexington and 3rd on 87th street - plenty of places around for eating or shopping. Close to Central park, Metropolitan Museum, Jewish Museum
OK this is NY city but two bigger people would not fit into this room!! My husband had to shave standing sideways. One coat is all the wardrobe could hold. The television had snow on all channels! The heater/cooler fan was also very noisy but the bed and pillows were comfortable. Personnel were very helpful but I would suggest staying in NJ and taking bus or metro to the city because parking for 48 hours = $84.00!!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia, PA

Great Hotel

Posted Feb 23, 2015
The room might have been a bit small but I loved the location, staff and it was very clean. Also, free wine and small snacks in the lobby at 5 that you can bring up to your room was great while I was getting ready.
Comment from Hotel Management
Mar 12, 2015 by Lisa Grossberg, Hotel Management
Dear Jackie, I would like to extend my sincerest thanks to you for making The Franklin your hotel of choice on your visit to New York. I am pleased you enjoyed our prime location and our staff. We look forward to having you back! Regards, Lisa Grossberg
4 out of 5
Recommended
for Couples
by A verified traveler

Good location

Posted Feb 21, 2015
Pros: The bed and the location
Cons: Size of bathrooms, heating
Location: Very handy for metro, good choice of local restaurants
A small room but that is to be expected, the bed was incredibly comfortable and although the room was small it was well decorated and well presented. The room was cold, we could have done with heating being turned up. The sink area in the bathroom was small however, this was the only negative. The staff were friendly and helpful; complimentary cheese and wine each night was an added bonus (we only managed one night!). Really close to the metro and handy for restaurants in the area. We would stay again.
Comment from Hotel Management
Mar 12, 2015 by Lisa Grossberg, Hotel Management
Dear Guest, Thank you for your wonderful review of The Franklin. I will be sure to share your positive feedback with my team; they will be excited to hear that their service and the hotel’s amenities made your stay unforgettable. We look forward to welcoming you again when your travels bring you back to New York City. Regards, Lisa Grossberg
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Providence, RI

Cozy Upper East Side Hotel

Posted Feb 17, 2015
Pros: Superb location, value for money. Good continental breakfast. The hotel staff were friendly and helpful.
Cons: The option of valet parking would be a plus. The rooms are small but that is typical of Manhattan.
Location: Located in a nice neighborhood with good restaurants, within walking distance of Central Park and art museums.
Have stayed here twice in two years now for one- and two-night visits to Manhattan. There is a parking garage with reasonable prices (as Manhattan goes) next door. The rooms are well appointed and tastefully decorated in the boutique hotel style. Easy access to subways and taxis to go wherever one wants.
Comment from Hotel Management
Mar 12, 2015 by Lisa Grossberg, Hotel Management
Dear John, Thank you for your kind words about your recent experience at The Franklin. I am delighted you returned for a second stay and am pleased to hear that we exceeded your expectations. On behalf of my entire team, I look forward to welcoming you back to your home-away-from-home very soon. Regards, Lisa Grossberg
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 17, 2015
Pros: Nice size - great location
Great experience - loved it despite the small rooms.
Comment from Hotel Management
Mar 12, 2015 by Lisa Grossberg, Hotel Management
Thank you for leaving a response on expedia.com We are very happy to learn that you loved the hotel experience. We would like to welcome you back ! Regards, Lisa Grossberg
3 out of 5
by A verified travelerfrom Palm Beach, Fl

Small rooms

Posted Feb 13, 2015
Pros: Location
Cons: Size of rooms. No double rooms or room for families
Location: Upper East Side
Nice little old hotel tucked away on 87th Street, however our room was rediculously small. The sink was in the room not the bathroom and we had about a foot on each side of the queen bed.
3 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Boston

Tiny Rooms on the Upper East Side

Posted Feb 13, 2015
Pros: The staff is the hotels most outstanding feature. Bed is comfortable - linens nice. Price very reasonable for NYC in that location
Location: Good Location Upper E. Side, easy access to subway(4,5,6) cabs. Easy access to Metropolitan, Guggenheim and Central Park. Good Restaurants near by
Hotel staff very friendly and accommodating. The rooms are very, very small, but nicely decorated, comfortable bed. Room size adequate for one person, for a day or two of business or site seeing. But you will not be lounging around in your room. There is no "closet" but a clever place to hang a few things...no dresser but a small end table and desk with a couple of shallow drawers. The sink is in the "bedroom" at the end of the bed, next to the cubby for hanging clothes. There is a shower/tub combo and toilet in the quite small bathroom. Movement in the room with two people must be orchestrated. There is a "Library" type room behind the front desk and a breakfast/snack room where European Continental breakfast and wine/cheese are offered each day