Ratings based on 637 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Good locatition

Posted Oct 28, 2014
Small rooms but nice hotel. No space for travel cot, but ok as long as you are happy to have your child in bed with you
3 out of 5
by A verified traveler

Location good for museums

Posted Oct 27, 2014
Room was much too small for two people. Wardrobe consisted of two hangers! There was no room for luggage! Hotel tried its best to compensate for this size issue and other facilities were fine but one could not recommend a room like this for two people
2 out of 5
by A verified traveler

Don't book the small room!

Posted Oct 20, 2014
Pros: Old timey "vibe". Wine and Cheese hour.
Cons: Warn customers that the "small" rooms are almost uninhabitable by anyone who lives outside of NYC.
We made a mistake by booking the "small" queen room. This was NOT a "room"... it was a closet. You literally could not even open the bathroom door all the way because it hit the side of the wall. Admittedly, we are not experienced NYC travelers and our friends told us this type of stuff is typical in older NYC motels. We should have booked the "normal" sized room so we could have gotten one half as big as a Holiday Inn Express room.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 20, 2014
Great experience. Wish hotel was a little closer to downtown.
1 out of 5
by A verified traveler

Very small rooms with sink in your bedroom !

Posted Oct 15, 2014
Pros: not much
Cons: a lot... too long of a list
Location: metro
We were two in the room and we only had one towel for two nights. The first night I asked for a second towel and the reception told me they did not have any ! The second night I went at the reception to ask again and no one was there, I waited at the reception 20 minutes with 4 people ( they could not check in ) and they arrived from a long trip. After 20 minutes I went back in my room with no towel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location.

Posted Oct 12, 2014
Nice quiet hotel close to museums and the subway. And, breakfast was included!
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Catharines, Canada

Small room but good location

Posted Oct 10, 2014
The hotel was exactly as described by others - small rooms but everyone thing else was fine. We knew the rooms were going to be small but they were even smaller than we expected. We did have a lot of difficulty with their WiFi connection. Hopefully this is not a normal problem. We really enjoyed their limited breakfast and their late afternoon wine and cheese. The location was perfect for us - easy access to museums and the subway. We felt very safe venturing out at night to go to local restaurants. Overall we were quite satisfied with the hotel despite their small rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from North yorkshire, UK

Good position for sightseeing

Posted Oct 9, 2014
Pros: Small and personal
Cons: Maybe update the air conditioning, quite noisy, buy ear plugs!
Location: Good location just round corner from 86th street subway, we flew into JFK and used the subway to travel there, maybe not so easy with lots of luggage
Well placed for Central Park, the Met and Guggenheim, very close to subway and a good choice of reasonably priced eating places. Staff were friendly and helpful, everything worked. Go for the Queen size room, still quite small but all clean and functional and good value. Wifi is temperamental but there's a computer in the lobby if you need it. Free breakfast is good and wine and cheese at night are welcome.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 7, 2014
The Franklin is very charming, clean, located in a good neiborhood and the people who work there are wonderful.
3 out of 5
Recommended
for Everyone
by A verified traveler from london

Franklin Hotel

Posted Oct 5, 2014
Pros: The helpfulness of the staff, the beds and the larger second bedroom we were booked into. Nice clean and fluffy towels and the cheese and wine evening
Cons: More space in the smaller rooms with ironing facilities and hanging space. Reduce the cost of sweets etc in the minibar
Location: Good for the subway connection to all areas of NY to see the sites and easy walk to Central park and Lexington ave. Park avene. shops and restaurants
Nice and helpful staff but our daughters room was so small that they could hardly move around their suitcases. Not enough hanging space and no iron and ironing board. They also had difficulty with the air con being very noisy but Couldn't adjust it or turn it off. The sweets etc in the minibar were far too expensive and resulted us in paying 18dollars for sweets worth about 6 dollars