Ratings based on 541 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by nan from london ont

Nice hotel in the upper east side

Posted Apr 13, 2014
I was in New York with my daughter who had an interview at Mount Sinai hospital. Walking distance to hospital as well as shops, restaurants and Central Park . Enjoyed our stay at the Franklin very much and hope to return soon.
4 out of 5
Recommended
for Everyone
by Meaghan from Boston, MA

Great location on upper east side

Posted Apr 5, 2014
Pros: Bed was extremely comfortable
Cons: Replace icky carpet
Location: Metropolitan Museum, Frick Collection, shopping
Room was well designed but incredibly small even by NYC standards. Not a room for 2 people! Carpet was gross; I kept my socks on but sheets and bed were excellent. Why not replace the carpet if it calls itself a 'luxury' boutique hotel? Also, AC ( which was the only option for air circulation as windows didn't open) was very loud.
5 out of 5
Recommended
for Everyone
by Leah

Great hotel with close proximity to subway

Posted Apr 1, 2014
My friend and I had a great experience from check-in to check-out of The Franklin! I would definitely stay there again. In a nice, quiet neighborhood...comfortable bed, great shower, cute decor! Any requests we had we taken care of quickly. Had no problems with staff or room at all! If you want to be in NYC, but not in a busy, loud neighborhood stay here!!
1 out of 5
by Rachel from Maryland

Overpriced and Under-maintained. Don't stay here.

Posted Mar 31, 2014
Pros: The bed was comfortable, as was the terrycloth robe. The room had a chandelier with a dimmer switch.
Cons: Everything else. This could be a great hotel, but it is in disrepair (a piece of the wall kept falling off to expose wiring) and needs new management
Location: Within walking distance of the Met museum and Central Park. There is a CVS across the street--go there to buy forgotten toiletries! Good restaurants.
I was so disappointed with my experience that while I was there being miserable, I made a (long) list of everything wrong with this place. I should clarify that I knew what to expect in terms of room size/layout; European describes it accurately, and anyway, I booked a "petite" room. So size was not an issue for me. Here are the issues: The room was HOT. There was some sort of unit in the window that looked like it was once an air conditioner, but it was tackily covered up with duct tape and cardboard (?). As a result, even when the windows were closed, I could hear all of the New York noise outside. The hotel description advertises an iHome alarm clock? It didn't work. It was on when I got to the room, but none of the buttons I pushed would do anything. TV? Practically didn't work. Fuzzy picture with lines across it, like watching with an antenna that gets bad reception. Wifi? Works…sometimes. Want ice? It's in the basement, and you can't get it yourself. You have to ask the staff for ice, and (if you are like me) give them a tip each time. Make sure to ask for a big bucket; otherwise they will bring you about a cup's worth. I asked for a wakeup call and didn't get one. There is no iron and no hair dryer; I had to go to my conference with wet hair. Oh, and the "mini bar"? It is a bunch of stuff piled on the desk. No fridge. Forgot your toothbrush or razor? You can buy one from the mini bar.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Mar 28, 2014
Pros: location,
Location: starbucks and subway on your door step! central park couple of blocks away.
nice hotel, extremely friendly and helpful staff, rooms nice and clean.
5 out of 5
Recommended
for Everyone
by sandra from new york

Brilliant

Posted Mar 27, 2014
Brilliant trip. Hotel very good staff helpful rooms clean and comfortable. So much still to see can't wait to go back.
3 out of 5
Recommended
for Everyone
by aussie girls from Perth, Australia

Bonus! wine & cheese every night

Posted Mar 20, 2014
Good value for money. Nice decor but tiny spaces, including eating & sitting areas. We stayed for 9 days, the central heating was extremely hot in our room & the Tv couldn't be fixed, was unwatchable. The best part of our stay was the lovely staff! A bonus was wine, cheese & nibbles from 5-6.30pm every night :) awesome!
4 out of 5
Recommended
for Everyone
by Amanda from Ottawa

Great boutique hotel.

Posted Mar 19, 2014
Pros: Breakfast and sitting room.
Cons: Rooms were too hot.
Location: Close to the subway.
Roon was very clean but tended to be too hot. Breakfast had a good variety for a continental breakfast.
4 out of 5
Recommended
for Everyone
by Art from toronto

Pretty much as advertised.

Posted Mar 15, 2014
Pros: No problems. Breakfast helpful, also wifi in room.
Cons: Beware the coffee machine.
Location: Guggenheim, Met, good eateries nearby.
Stayed 5 nites, no problems. Small rooms! Great for museums.
4 out of 5
Recommended
for Everyone
by Graham from England

Cosy NY hotel

Posted Mar 15, 2014
Cosy hotel in convenient location, 5 minute walk from central park and museum mile, subway station on next street. Brilliant, helpful staff. Would recommend.