Ratings based on 919 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Roma

Ottimo soggiorno al The Franklin

Posted Jul 2, 2015
Hotel veramente carino. Personale estremamente gentile e cortese. Ottima posizione, a due passi dalla fermata della metro. Zona ricca di negozi e locali. Io ho viaggiato con i miei due nipotini ( 17 e 9 anni ) , ideale avere la colazione in hotel. Stanza pulita, non grandissima, ma funzionale.
2 out of 5
by A verified traveler from London

Disappointing

Posted Jun 29, 2015
This hotel wasn't terrible, but too much was sub-standard for me to consider it anything but a disappointment. It was clean and the staff was friendly, but nothing worked properly. Turning on a hair dryer caused the lights to dim. The WiFi kept dropping out, making it basically unusable. The TV had very few channels and terrible reception on most of those. The air conditioner from upstairs dripped constantly onto the metal frame of our AC, making an irritating noise (think of a dripping tap, but much louder) all night. And for a hotel with 50 rooms, the dining room was ridiculously small - a total of 8 seats! Taken individually, these are minor gripes, but they added up to a negative experience, and I certainly wouldn't stay at the Franklin again.
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Friendly informative staff...

Posted Jun 21, 2015
Great friendly hotel. Clean and safe neighbourhood morning staff a bit grumpy. Breakfast could offer toast as well as croissants. . But neat clean and friendly...
2 out of 5
by A verified traveler

Very old hotel that needs everything.

Posted Jun 18, 2015
This hotel needs everything. That said the staff was very nice. I would not go back. $300 for a room with virtually no closet, electric goes off if the TV is on and you are drying your hair sink in the bedroom that is so small you can't turn around
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angels

A very European hotel.

Posted Jun 14, 2015
Pros: see above
Cons: New rugs, furniture. Up-graded plumbing, etc. Could use a clock radio in rooms.
Location: New York, and walking distance to Neue Gallery, Metropolitan Museum of Art, lovely restaurants.
Small rooms, A charming staff. Enormously convenient. Very reasonable for New York.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Perfect NYC Hotel Experience

Posted Jun 8, 2015
Cons: At first, we could not find the air conditioner which was a wall unit behind the curtain. We thought their was no air conditioning!
Location: This hotel is right by Central Park, Museums, and anything you can think of in NYC. A perfect location for us and would not hesitate to return again.
As soon as my sister and I walked into The Franklin Hotel, we were greeted with professional warmth and with fast efficient service. Our luggage was whisked away and we were show to our newly renovated room, which was decorated perfectly. Clean and with just the right amount of space. Had a wonderful breakfast provided by hotel the next morning. We love that this hotel was built in the 1920's and renovated and still has all the charm. A great NYC Boutique hotel.
2 out of 5
by A verified traveler

Posted Jun 8, 2015
Pros: Located close to my client
Cons: Update furnishings especially carpet
Even for NYC this was poor value for the money. Old furnishings and carpet,
2 out of 5
by A verified traveler

Posted Jun 8, 2015
Small room with an even smaller bathroom. I am a 120 pound female, my husband could not have reached the bathroom sink, it is in a tiny alcove. This hotel rated the same as The Park Lane where I usually stay.....its not even close!
3 out of 5
by A verified traveler from melbourne australia

Convenient position for our requirements.

Posted Jun 6, 2015
Pros: Very comfortable kingsize bed . Great pillows. Pleasant breakfast and good coffee. Really enjoyed happy hour . Great touch .
Cons: Storage space as you want to unpack if staying for a few days.
Location: Easy walk to Central Park.
First night excellent service but average from that time. Very small rooms but normal for New York. Rooms had been " tricked up " but basics like airconditioning needed work. Also nowhere to unpack . No chest of drawers and had to be very thin to get into wardrobe as wedged against bed.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boston,MA

Too small to turn around

Posted Jun 2, 2015
Cons: Reconfigure bathrooms to include sinks.
Location: The hotel is convenient to subway and buses as well as to major museums, restaurants and shopping.
Hotel has been renovated so that owners can squeeze out more profits. Hotel rooms are smaller and some rooms are without a separate bathroom with the sink placed in the room itself. These rooms are so small that you must climb over the bed to exit if the other person is useing the sink!!! The toiletries were formerly BULGARI, but are now generic. The staff are very nice and welcoming and the rooms are very clean. The location is excellent, convenient to museums, restaurants and shopping.