Ratings based on 934 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
3.8 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveler from Central NY

Conveniently Located in Upper East Side

Posted Jul 25, 2015
Pros: Location near the subway (#4,5,6 lines) very easy to get around from here. Staff was extremely courteous and place is very clean.
Cons: It is what it is, a small hotel tucked in the middle of the block in a 1930's bldg. Not fancy but does the trick for a place to rest between forays.
Location: 15 min to Yankee Stadium, Times Sq, MoMA, theaters by subway. Central Park and the Met is a short stroll away. 5th ave shopping nearby.
I would recommend this hotel to a single person or a couple wanting to spend a week in NYC. I would not recommend it for a family as there is very little room even in the "suite". The staff is very courteous and helpful. The room and rest of the hotel was very clean although a little bit worn. Bed was comfortable and the room was surprisingly quiet for being on the 3rd floor in the front of the building facing the street. They do offer a continental breakfast, but no other amenities at the hotel. I chose this hotel for it's location and price and it met my expectations and was more than adequate for a base to work from while sightseeing in NYC. It is easy to get to from Penn Station as long as you're not carrying much luggage. There are plenty of places to eat and a variety of styles within walking distance that were reasonably priced and serve nice meals. There are also a number of upscale restuarants nearby if you want something fancier. There is a variety of shops within walking distance as well. Also check out the neighborhoods to the east in Yorkville, there is a very nice park along the East River just a few blocks down 87th that is mostly used by the locals.
4 out of 5
for Everyone
by A verified traveler from linz

Posted Jul 21, 2015
Sehr nettes kleines Hotel! Gute Lage nahe der A C E Subway! Sehr gepflegte Gegend in unmittelbarer Nähe zum Central Park :)
4 out of 5
for Everyone
by A verified traveler from London, UK

Nice area, sweet hotel

Posted Jul 19, 2015
Pros: Very nice hotel staff, great location for what i wanted.
Cons: Tea making facilities in the room would be nice My 'small Queen' room had a tiny wardrobe, which might have been a problem for a longer trip.
Location: Easy to walk to museum mile and central park, two grocery stores nearby, and the subway.
This was a perfect location for my needs - walkable to the museums and central park, and the subway just around the corner. I felt very safe walking around at night. Not in the heart of New York if you are interested in the sites, but I found the neighbourhood interesting nonetheless.
1 out of 5
by A verified traveler from new york

Very small room

Posted Jul 19, 2015
Never again.very expensive for what you get A lot construction next to the hotel
4 out of 5
for Everyone
by A verified traveler from Vancouver, BC

Small hotel close to subways and buses

Posted Jul 15, 2015
Pros: Location, cute decor, friendly staff, 24-hour access to hot drinks.
Cons: The "resort fee" should be renamed to "breakfast and hot beverages". For the nightly rate, they should ax the resort fee.
Location: Banking, movie theatre, Whole Foods, Ricky's, restaurants all along adjacent streets, Museum Mile, shopping.
I wanted to be in the UES as far away as Time Square and this hotel location was perfect for that. I was able to access the express trains, the downtown and crosstown buses within 1-block radius. Whole Foods, restaurants, banks all within 1-2 blocks as well. I had to upgrade (and pay) for a room that actually gets sunlight. Only the king size rooms face the street and thereby, get sunlight. I liked my first room (and even the small bathroom was adequate) but I hated that the "courtyard view " is an alley enclosed on all sides, blocking out any natural light. The king size room wasn't any bigger than my old room but just the layout allowed for a king size bed. Basically, I was paying for sunlight! The resort fee should be axed as the hotel rate for the size of the room is quite high compared to another UWS hotel I've stayed at (where the washroom alone was triple the size of this one). For my future visits, I will probably go back to that hotel unless I get a lower rate to "absorb" the sunlight upgrade and the resort fee.
4 out of 5
for Couples
by A verified traveler from California

Near Central Parl-Museum Mile

Posted Jul 12, 2015
Pros: Bed, location, drinkable tap water, near the subway and Central Park, Museum Mile
Cons: Cable news, movie station like HBO, less noisy air conditioner
Location: Central Park, Museum Mileshopping along Madison and 5th Avenue
Room was small but adequate for one person. Bed was super comfortable. Cable stations like CNN and local news did not work. Breakfast offerings could be improved such as add boiled eggs and peanut butter for protein. Easy walk to all sorts of museums and shopping and food establishments or markets.
3 out of 5
for Everyone
by A verified traveler


Posted Jul 9, 2015
Pros: ウェルカムのサービスと朝食付き
Cons: クロ-ゼットを使いやすくして欲しい
Location: セントラルパーク メトロポリタンミュージアム フリックミュージアム ・・・
レキシントン通りのすぐ近くで何かと便利 古いホテルですが清潔な印象です ウェルカムのワインとチーズ、ナッツが とてもホッとでき 嬉しかったです
3 out of 5
by A verified traveler from New York NY

Good for one night

Posted Jul 4, 2015
We booked this hotel because it was the closest to where we were going and because it was the cheapest for one night. Rooms are small but clean. The building is clearly like most NY buildings, small, antiquated and no AC in halls and elevator. Staff is friendly and courteous.
5 out of 5
for Everyone
by A verified traveler from Roma

Ottimo soggiorno al The Franklin

Posted Jul 2, 2015
Hotel veramente carino. Personale estremamente gentile e cortese. Ottima posizione, a due passi dalla fermata della metro. Zona ricca di negozi e locali. Io ho viaggiato con i miei due nipotini ( 17 e 9 anni ) , ideale avere la colazione in hotel. Stanza pulita, non grandissima, ma funzionale.
2 out of 5
by A verified traveler from London


Posted Jun 29, 2015
This hotel wasn't terrible, but too much was sub-standard for me to consider it anything but a disappointment. It was clean and the staff was friendly, but nothing worked properly. Turning on a hair dryer caused the lights to dim. The WiFi kept dropping out, making it basically unusable. The TV had very few channels and terrible reception on most of those. The air conditioner from upstairs dripped constantly onto the metal frame of our AC, making an irritating noise (think of a dripping tap, but much louder) all night. And for a hotel with 50 rooms, the dining room was ridiculously small - a total of 8 seats! Taken individually, these are minor gripes, but they added up to a negative experience, and I certainly wouldn't stay at the Franklin again.