Ratings based on 459 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveler

Great location in NYC

Posted Aug 21, 2014
Pros: Although rooms are small, that's all you need in NYC - a place to sleep. Rooms are nicely decorated with modern appearances.
Location: Everything!
Very easy to explore Lower East Side, Chinatown, Soho, Noho & East Village.
5 out of 5
Recommended
for Everyone
by A verified traveler from Columbia, MO

Pleasant stay

Posted Aug 16, 2014
Location was perfect for us, close to subway too. Rooms were nice, a bit on the small side, but very typical of NYC. Staff was very welcoming and helpful, especially the check-in desk. Would definitely stay again.
3 out of 5
by A verified traveler from Taiwan

Small space guest room

Posted Aug 4, 2014
Pros: It's fine with 1~2 people to choose but, not for 4 adults.
Location: New Museum of Contemporary Art, the Market NYC , Whole Food Market, etc.,
While choosing a budget hotel (at $200/night) for a family in NYC, it would be very challenging during summer vocation. The GEM is chosen, somehow, due to the budget control. The hotel is located close to the metro station and whole food market which is good for backpackers. However, the space of the guest room is far below expectation. We, 4-members family (with 2 kids and 3 luggages) is barely fit into the room with very limited space while moving across the room. The reception space is small and at 1.5 floor without elevator (out-of-order).
5 out of 5
Recommended
for Everyone
by A verified traveler

this hotel location offered the best of two worlds

Posted Jul 22, 2014
the hotel's location provided night life for the young, along with great restaurants and nice shops within walking distance. All the staff was friendly and helpful. Anthony at the front desk was very accommodating and helpful. Our rooms were immaculate and clean. The area is a part of the city that never sleeps, so yes I heard horns honking into the morning hours. Welcome to New York!!! The beds were very comfortable. We would stay here again and recommend this hotel to others.
3 out of 5
by A verified traveler from New Haven, CT

Great location & staff, tiny underground room

Posted Jul 18, 2014
Pros: Front desk staff and location are perfect
Cons: Perhaps a separate room type or at least a warning that some of the rooms are underground.
Location: Excellent location, within a block of Whole Foods, a movie theater, great craft beer and bourbon bar, Knish shop, Katz's Deli.
The hotel is in a fantastic location on Houston street near lots of things. The front desk guy Anthony was the sweetest hotel staff person I have ever met. He was immensely helpful and welcoming. Our room was very small, underground with a small high window looking out on people's feet walking by on the sidewalk. The air conditioner was comically large and took up a significant portion of the space between the bed and the wall. I know it's Manhattan, but it was a bit of a stretch paying this much for this tiny room. Fortunately work was paying for it! Ultimately it was worth it for the great location and staff, but I probably won't stay there again.
4 out of 5
by A verified traveler from Ilionois

Very nice but parking is a problem.

Posted Jul 17, 2014
We drove in to New York to stay for just one day to visit family. We had difficulty even dropping our bags to the hotel as there was absolutely no place to park. There are construction on Houston as well. No specific place for guests to temporary park. The small lobby is on the second floor and you have to push the button to open the outside door at street level. I dropped my 16 year old daughter off with the bags as I had to drive another 3-4 blocks to park. She was a little scared as it was at night and there was no hotel staff there on the first floor. The room is very nice with quality finished (granite tiles etc) but you can hear the traffic all night. Ask for the inside room if you can. Many places to eat and explore night life if that is your things. We would not stay here again if we drive to New York. Stay here if you are coming by subway which is one block away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great location next to the subway

Posted Jul 17, 2014
I would stay here again. Helpful and friendly staff. The room was comfortable and had everything we needed. It was definitely a GEM in the city!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Hotel is on a very busy street

Posted Jul 11, 2014
Pros: Very helpful staff. Reasonably priced.
Cons: Facilities a little run down.
Location: Hotel located on a very busy, noisy street. Close to the subway.
Hotel staff was very nice and helpful. The condition of the hotel facilities need improvement. Telephone in the room was not working.
5 out of 5
Recommended
for Personal Event
by Greg from Avon, CT

It was perfect

Posted May 29, 2014 on Hotels.com
The GEM was just perfect. It was near our destination, the staff was very friendly, the room was spotless, and we even had a view of the spire of the Empire State Building. The room was small, sure, but so are NYC apartments. Highly recommended.
4 out of 5
Recommended
by Phil from Australia

Good hotel

Posted May 23, 2014 on Hotels.com
My experience is that you can judge the quality of a hotel stay best by the standard of the staff, and importantly, the extent to which they try to make the guest comfortable. Sure there are hotels with bigger rooms, better bathroom, more impressive foyers, but that for me is never the most important aspect of a hotel. The GEM-SoHo staff genuinely tried to do their best for me, were very helpful, polite and legitimately friendly. That is what makes a stay in a hotel enjoyable.