Ratings based on 435 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

this hotel location offered the best of two worlds

Posted Jul 22, 2014
the hotel's location provided night life for the young, along with great restaurants and nice shops within walking distance. All the staff was friendly and helpful. Anthony at the front desk was very accommodating and helpful. Our rooms were immaculate and clean. The area is a part of the city that never sleeps, so yes I heard horns honking into the morning hours. Welcome to New York!!! The beds were very comfortable. We would stay here again and recommend this hotel to others.
3 out of 5
by A verified traveler from New Haven, CT

Great location & staff, tiny underground room

Posted Jul 18, 2014
Pros: Front desk staff and location are perfect
Cons: Perhaps a separate room type or at least a warning that some of the rooms are underground.
Location: Excellent location, within a block of Whole Foods, a movie theater, great craft beer and bourbon bar, Knish shop, Katz's Deli.
The hotel is in a fantastic location on Houston street near lots of things. The front desk guy Anthony was the sweetest hotel staff person I have ever met. He was immensely helpful and welcoming. Our room was very small, underground with a small high window looking out on people's feet walking by on the sidewalk. The air conditioner was comically large and took up a significant portion of the space between the bed and the wall. I know it's Manhattan, but it was a bit of a stretch paying this much for this tiny room. Fortunately work was paying for it! Ultimately it was worth it for the great location and staff, but I probably won't stay there again.
4 out of 5
by A verified traveler from Ilionois

Very nice but parking is a problem.

Posted Jul 17, 2014
We drove in to New York to stay for just one day to visit family. We had difficulty even dropping our bags to the hotel as there was absolutely no place to park. There are construction on Houston as well. No specific place for guests to temporary park. The small lobby is on the second floor and you have to push the button to open the outside door at street level. I dropped my 16 year old daughter off with the bags as I had to drive another 3-4 blocks to park. She was a little scared as it was at night and there was no hotel staff there on the first floor. The room is very nice with quality finished (granite tiles etc) but you can hear the traffic all night. Ask for the inside room if you can. Many places to eat and explore night life if that is your things. We would not stay here again if we drive to New York. Stay here if you are coming by subway which is one block away.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Great location next to the subway

Posted Jul 17, 2014
I would stay here again. Helpful and friendly staff. The room was comfortable and had everything we needed. It was definitely a GEM in the city!
3 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Hotel is on a very busy street

Posted Jul 11, 2014
Pros: Very helpful staff. Reasonably priced.
Cons: Facilities a little run down.
Location: Hotel located on a very busy, noisy street. Close to the subway.
Hotel staff was very nice and helpful. The condition of the hotel facilities need improvement. Telephone in the room was not working.
4 out of 5
Recommended
for Business Travelers
by Bostonian from Boston, MA

Nice expensive hotel in SoHo

Posted May 22, 2014
Pros: Location, room cleanliness, street view, coffee maker (not all NYC hotels provide it), unlimited shampoo and body wash, quiet enough.
Cons: Hair conditioner would be a big plus. Hair dryer switch was broken, I had to use a pen to turn it on.
Decent hotel in SoHo. Pretty expensive but it has almost everything a traveller needs for a short stay, even the toothpaste is provided. No hair conditioner. One window blind is not enough to block the city lights.
4 out of 5
Recommended
for Couples
by Ellen from Tallahassee FL

It's a go for SoHo

Posted May 16, 2014
Pros: Location, staff, beds
Cons: It is a little expensive, and cramped, but not out of line with other places we have stayed in NYC.
Location: Shopping (REI is just down Houston), NYU, Greenwich Village, the Tenement Museum. Stops on 2 subway lines are very close.
We wanted a place close to our daughter (in Greenwich Village at Astor Place) and GEM Hotel is a less-than 10 minute walk. I wouldn't call it a great value ($640 for 2 nights including tax) but it is convenient and the bed was very comfortable. The rooms are small and seem designed to bang your shins, but if you place a premium on convenience--it is close to 2 subway lines, NYU, and all the attractions of SoHo--it is a good chice. The staff were very nice.
3 out of 5
Recommended
for Everyone
by Elsa

Great location

Posted May 8, 2014
Pros: Great location, very friendly staff, pretty decent rooms, but basic, nothing luxurious.
Location: East Village is full of bars, restaurants and shops, plenty to do for any taste.
One night stay, everything was mostly fine, unfortunately, the constant New York construction was right outside my window, so didn't get to sleep much...
4 out of 5
Recommended
for Everyone
by claude from St. Louis, MO

Good and reasonable hotel on lower east side

Posted Apr 22, 2014
Pros: Front desk staff and location.
Cons: Our bed was supposed to be a queen but was a full. Told rooms with the queen bed were still the same size so opted for smaller bed and more room.
Hotel staff were great, especially Anthony. Rooms are small but that's typical for New York and who spends much time in the room anyway? Amenities were all there, beds were very comfortable and we had no problem with noise, but we were also on the 5th floor. Got a great price through Expedia and would recommend this hotel especially if you're going to hang around the lower east side. Lots of great restaurants in the area, subway very near by--very convenient.
5 out of 5
Recommended
for Everyone
by birders from LOS ANGELES

GREAT BOUTIQUE HOTEL !!! GREAT STAFF

Posted Apr 7, 2014
Pros: EVERYTHING .LOCATION...WHOLE FOODS...
Location: I WENT ALL OVER
GREAT BEDS....THIS WAS JUST A REAL '''GEM''' I STAY IN SOHO A LOT AND I WILL BE BACK TO THE GEM.