Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler from Perth

Great location, staff and very comfortable

Posted Oct 17, 2014
Staff were very welcoming, friendly and accommodating. Although the hotel is being renovated there was no noise or disruption to our stay. Our room was recently renovated to a high standard and was very comfortable. Would recommend this place to friends.
4 out of 5
for Couples
by A verified traveler

Good hotel, easy to get to attractions.

Posted Oct 2, 2014
Very good hotel to stay in New York. Helpful staff, comfortable rooms and handy position to get to attractions. Some nice restaurants nearby.
5 out of 5
for Everyone
by A verified traveler from New Zealand

Can't fault it

Posted Oct 1, 2014
Pros: Location, comfort.
Cons: The computers in the lobby weren't that easy to use.
My husband & I travelled from New Zealand to New York for 6 nights & our stay at the Gershwin was exactly what we were looking for. The location couldn't have been better. We were travelling to celebrate our 40th birthdays & the staff knew this & upgraded us to a deluxe king. The room was clean, tidy & bright. The bed was super comfy. The hotel is still under renovation but that did not affect us in any way. We look forward to seeing what it looks like when all the work has been done.
3 out of 5
by A verified traveler from Merthyr Tydfil

Great Location.

Posted Sep 30, 2014
The hotel is perfectly situated as a great base to see the city, the renovation works are on going which did not bother us as work was only carried out during daytime and we were out enjoying the city. The room we had was newly refurbished. We had a problem with a broken flush on the toilet in our room which upon reporting was promptly fixed, however it was a flush mechanism the likes of which I'd never seen before and it didn't always work as it should. The person who made the decision to use this system upon refurbishment made a mistake when procuring fittings for the rooms. Although very nicely furnished the room we had was very cramped and we both kept hitting our legs on the bed as there was little room to walk around it.We could only fully open one of The doors to the in built closet closet as a large rug beneath our bed blocked the one door. The room size wise should really be a for a single person. A higher volume of noise in NYC is expected and is part of the experience, however the old single glazed windows allowed an excessive din from the various noisy fans/ducts and A/C units that are located at various points around the building. Overall though staff were very accommodating and friendly and the hotel was clean and comfortable. I wouldn't necessarily stay there again purely because I believe the modest extra cost of one of the chain hotels would be worth it for the better room quality and size.
5 out of 5
for Everyone
by A verified traveler

Good hotel, good location. Strange front desk.

Posted Sep 26, 2014
Pros: The doorman Angel is very helpful, the hotel is lucky to have him around.
Cons: King bed room only provide with 1 bath rob, called to ask for another one, responded as: we are nice enough to upgraded you to a suite so no extra bat
Location: Wall street, Madison Park, Flatiron
Very close to Wall street, good location, convinient. Staff is very very helpful with information and luggage. Under construction, noisy.
5 out of 5
for Everyone
by A verified traveler from Melbourne

Lovely room, great location.

Posted Sep 23, 2014
Location was great, easy walk to everything. Close to subway and bike hire. Newly renovated room was lovely and the most comfortable bed of all hotels stayed in. Very helpful and happy staff.
1 out of 5
by A verified traveler from Cincinnati, Ohio

Dirty hotel under renovations.

Posted Sep 22, 2014
Pros: Nothing
Cons: Too many things to write about.
Location: Wasn't there long enough to find out.
Hotel couldn't be found by cab driver due to construction. Upon entering the Hoyle there was yellow tape blocking two different areas, the floor had cracks throughout the registration area. My son and I went to our room only to find there were no drawers in the room, the closet space was so small and short. We could not hang up our clothes because the closet was so short they would become wrinkled. The beds were so close to each other and the walls there was room for only one person to walk at a time. There was a desk, but the chair could not be pulled out due to the beds were too close. The bathroom was so small I could barely turn around and there was not anywhere to put our toiletries out. If we had stayed we would have had to live out of suitcases and then they could only be opened on the beds, thus we would have to close them up every night. I immediately called to get another room at a different hotel. We checked out first thing the next morning.
4 out of 5
for Everyone
by A verified traveler from Derby

Very good location - will be lovely when finsihed

Posted Sep 21, 2014
Pros: Character and decor of refurbished parts.
Cons: Refurbishments finished.
Location: Centrall located just off 5th avenue a few blocks from The Empire State building
We enjoyed our stay at The Gershwin. The location was excellent, the room immaculate and the staff friendly and helpful. It was a shame that there was refurbishment going on as, although it didn't disrupt our stay, it meant we couldn't enjoy the building in its full glory. I'm sure it will be a lovely place to stay when the refurbishment is complete.
3 out of 5
by A verified traveler from New York

Good position,room and staff spoiled by renovation

Posted Sep 19, 2014
Pros: The room and bathroom were excellent
Cons: The lift was slow and small
Location: Good position for subway,central park and union square
The renovations made meeting in the lobby and outside the hotel difficult.We were a large party.
4 out of 5
for Everyone
by A verified traveler from Bentonville, AR

Centrally located in the heart of Manhattan!

Posted Sep 9, 2014
Pros: The location of the hotel is excellent and the staff goes out of there way to make the stay comfortable!
Cons: The hotel is under some renovations, but is not an inconvenience by no means!
Location: The Empire State Building is a few blocks away and subways.
This was our first time to NY and the Gershwin was an excellent choice. I can"t say enough about how nice and inviting the staff was. We will definitely stay here again.