Ratings based on 713 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
80% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bentonville, AR

Centrally located in the heart of Manhattan!

Posted Sep 9, 2014
Pros: The location of the hotel is excellent and the staff goes out of there way to make the stay comfortable!
Cons: The hotel is under some renovations, but is not an inconvenience by no means!
Location: The Empire State Building is a few blocks away and subways.
This was our first time to NY and the Gershwin was an excellent choice. I can"t say enough about how nice and inviting the staff was. We will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Once fully renovated this hotel will be great

Posted Sep 8, 2014
The staff was very friendly and helpful. We loved our room and I can't wait to go back to see the final renovations.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Sep 2, 2014
Pros: It was an old hotel but remodeled very professionally and nicely.
Cons: The elevator was too slow.
Location: Five blocks from the Empire State Building and 8 to 9 blocks from Times Square and from the pick up point for my sight seeing bus.
Our stay was pleasant. The only thing I didn't like was that the elevator was too slow. Other than that the staff was very friendly and helpful and the room were fashionable and clean.
3 out of 5
by A verified traveler from Wellington, FL

REASONABLE FOR NYC

Posted Aug 26, 2014
Pros: Staff was very nice, friendly & attentive. Price was very good for NYC.
Cons: Need some counter space in bathroom. Need additional elevator. Also would have liked to have had coffee maker in room, or at least coffee in lobby.
Location: Being a native NY'er I knew this was not my favorite part of the city, but was convenient for my needs this trip.
Nice potential. Wish I had known it was in the middle of renovations. Elevator service was ridiculously slow. Room was clean & nicely decorated, but no dresser and no counter top in bathroom except for a very small glass shelf above sink.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Beautiful rooms!

Posted Aug 2, 2014
Great hotel, in a great location. I walked all around from here. They are renovating at the moment, but I was never bothered by the repair work. Apart from seeing some tradespeople you'd hardly know. The new renovated rooms are divine!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good deal for the cost

Posted Jul 28, 2014
Pros: Friendly staff, clean, central location.
Every interaction with hotel staff was pleasant and friendly. Room was small but clean. Bed was very comfortable. Although the room and bathroom are 'compact' its a good price for a midtown hotel. Only real negative was the street noise on my second night. Seems to be some kind of garbage operation that lasted for hours starting around 1 a.m. which kept me awake. Possibly wouldn't bother a heavy sleeper.
2 out of 5
by A verified traveler

Posted Jul 24, 2014
This property is under renovation. Construction noise in the morning and only one, very slow elevator. Good stair workout though.
3 out of 5
Recommended
for Everyone
by A verified traveler from melbourne, au

Good, not great.

Posted Jul 22, 2014
Staff were inconsistent. Some were good, some were odd. The rooms were great, comfortable. We were given an upgrade, the room was bigger but was a twin share room, for a couple. The staff were confused about us not wanting the upgrade. We wanted the king suite we originally booked. Really nice rooms, but nothing extra on offer. No coffee facilities in room, however there is a great cafe next door!
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Want superb service?

Posted Jul 10, 2014
Pros: Design, staff (always considerate and helpful), location
Cons: Hotel is in the process of refurbishment, so it would be unfair to comment until work is completed.
Staff were unfailingly courteous, considerate, sincerely cheerful and exceptionally helpful. The only negative in my room was the antiquated air conditioning, which was sometimes noisy. That said, the hotel is halfway through refurbishment so undoubtedly the AC unit will be soon replaced or repaired.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Pretty nice stay, just the room is very small. But overall it's really good