The staff is super nice. However, it was not clean as I expected. There was black dust that would come out of the air conditioner and it was disgusting, so I did not use it afterwards since I woke up with black dust all over the bed. The bathroom ceiling had mildew (something good old bleach would take care of) and the carpet was dirty. If you stay in the 2nd floor, you will hear the front desk conversations loud and clear. I was not expecting the Ritz based on location and reviews (and I could deal with the bed covers being torn as long as they were clean), but the other stuff was unacceptable. When I complained to the front desk about the air, they seemed to know, so nothing new to them, which was even more disappointing. I would not go back.