Ratings based on 1,648 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Montreal

Disappointing

Posted May 28, 2015
Pros: The Molton Brown products.
Cons: I think the rooms need to be refurbished and something has to be done about that terrible noise coming from the generator (or the AC)
Location: It's a great location.
Even though the hotel is very well located, for a hotel that considers itself to be an upscale hotel and that charges quite some money per night, I was very disappointed. My room was clean yes, but when I first came in, I felt as if someone has already been there, as the toilet paper looked used and one of the towels was not folded properly. Next to the mirror there was a squished dead mosquito that stayed there during my entire stay. One of the pillow covers looked very old too. It was very cold in my room and couldn't even turn off the AC. There was also a very annoying buzzing sound from a generator (or from the AC) coming from the bathroom and I could hear it buzzing the whole time non stop. Quite often when I would go down to the lobby and step outside wanting to take a taxi, I had to go back in to ask whether someone could help me hail a taxi for me. The elevators were extremely slow as well. The lobby is too small, too dark.... well I guess just not my style of hotel. For this kind of price per night, I'll definetly go somewhere else, where I know that the service will match the rates.
4 out of 5
Recommended
for Everyone
by A verified traveler

Jf from toronto

Posted May 28, 2015
Very comfortable room! I will stay here again for sure thank you!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Calgary

Nice hotel close to Times Square

Posted May 26, 2015
Pros: We liked the location very much. I loved having the use of the gym, having the free weights was a bonus! Clean room and friendly staff.
Cons: The downside was that the rooms were small and the bed was slightly sloped in the middle.
Location: The location was great - Saw a fantastic Broadway Show - Wicked; bike tour in Central Park; hopped subway to Metropolitan Museum; took harbor cruise.
The hotel was very clean and the staff was friendly. The turndown service with the chocolates was very nice! The neighborhood was nice, it felt safe to be out walking in the evening. We loved the location as it was close to many of the attractions and was near a subway station.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom bromley, kent

Excellent location

Posted May 21, 2015
Pros: Central location. Room thoroughly cleaned every morning and tidied again in evening along with bed turn down!
Cons: Accessible sockets and coffee machine
Location: Have been to NY several times but took a tour bus ride for the first time and would recommend it. Also, used trains for locations outside of city
Helpful knowledgeable staff who helped us find the best places to shop and eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Geniales Hotel

Posted May 17, 2015
Super Lage nur 5 Minuten zum Times Square, aber trotzdem ruhige Gegend. Definitiv immer wieder . Top top top :-)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom new york

Très bon hôtel situé à deux pas de Times Square

Posted May 11, 2015
Hôtel confortable et très bien situé. Personnel très agréable. Petit bémol pour les lits en 140cm (on s'attendait plutôt à avoir des lits king size) + pour l'aspirateur qui n'a pas été passé pendant nos 5 jours sur place. Sinon RAS
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville

Great NYC hotel

Posted May 9, 2015
Wonderful location, clean and comfortable with helpful staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 日本

駅近で凄く便利

Posted May 6, 2015
海外からの宿泊客が多く日本語が全く聞こえて来ず本場の雰囲気が楽しめます。ロケーションは五番街、グランドセントラル駅、反対はタイムズスクエアにも近いので本当に便利でした。夜、ブロードウェイミュージカルを見終えてからホテル帰宅も安全でした。 お部屋も少しクラシカルな雰囲気でとても良かったです。ただ部屋の空調調節はフロントに言わないと出来ないので少し寒く感じました。 夕方にチョコサービスがあり、お部屋にチョコを配りに来てくれます。 ドライヤー、アイロンも常備されてたので助かりました。 ただ、冷蔵庫やポットが無いので買い置きやお部屋でスープ飲むとかは出来なかったですが、フロント横に朝はコーヒーサーバーがあって毎朝そのコーヒーを片手にマンハッタンの街を繰り出しました。またこのホテルに滞在したいです。 スタッフは皆さんニコニコしていてアットホームな雰囲気です。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Cincinnati OH

Boutique hotel in excellent location

Posted May 4, 2015
Very good experience. Beautiful bath with nice toiletries and robes. Turn down service and chocolates. Only dislike was the mini bar with sensors atop dresser. Have to read welcome book to know you are charged if something is moved.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom scotland

Central for shopping and exploring

Posted May 2, 2015
Pros: Central for our holiday
Cons: Nothing to improve doing an excellent job already!
Location: Not far from fifth avenue, good location for the subway and Times Square. 2-3 theatres close by also.
Had an excellent stay in Iroquois, staff most helpful, no bad issues to report! The hotel was central for our holiday experience! I would definitely recommend the hotel to other travellers and family members and friends. We would return to hotel when traveling to new york again!