Ratings based on 210 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from F

Very misleading

Posted Sep 15, 2014
Hotel is advertised as one of few Manhattan hotels with roof top pool and bar. I booked hotel on this basis only. What they don't tell you is actually they run the roof top bar and pool as a seperate business and hotel guests are not allowed up there !!!! At this price bracket there are so many better options.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Incredible Location...

Posted Sep 9, 2014
The staff were very friendly and helpful. Amy at the reception desk was great. Turned a possibly annoying delay checking in into a very positive outcome. Handled the situation with professionalism and poise. The location is fantastic. Just steps to all the best shops and restaurants and bars.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location, everything is easy, great view

Posted Sep 8, 2014
Pros: Location, easy
Cons: Room too small
Location: Shopping and restaurants very close
I stayed 3 nights, easy check in, no check out, quiet and clean. Perfect location in Soho.
1 out of 5
by A verified traveler from NY, NY

No room available even though I had confirmation

Posted Aug 29, 2014
Left stranded in middle of the night - is there a worse mistake that a hotel can make??
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Location and service

Posted Jul 28, 2014
Staff was incredible. Love the location and the hotel was just the perfect size. The Garden, Jimmys and all the activity at the restaurant made for a fun nightlife.
5 out of 5
Recommended
for Couples
by A verified traveler from Westchester, NY

Posted Jul 21, 2014
My wife and I had a great time at the hotel. Just what we were looking for. The roof has a great view but the pool is small.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel in Soho

Posted Jul 21, 2014
Pros: 1. The rooms and the bathrooms; 2. The service; 3. The friendly staff
Cons: More tea and coffee in the rooms.
Location: Skatepark nearby. Cupping Room for breakfast. Le Bistrot des Amis for dinner.
The hotel is in a good location in Soho, close to the subway and lots of good restaurants. We are a family of 4 with 2 teenagers. The hotel upgraded our sons for free so that their room could be near to ours. All of the staff were very friendly and helpful. The rooms themselves are clean and quite spacious and most conveniently of all, had free Wifi everywhere - unlike most NY hotels. There were also nice touches such as free coffee and pastries in the morning and wine and cheese in the evenings in the lounge area. The rooms are quiet and the bathrooms are luxurious. I would definitely recommend this hotel to anyone visiting NY.
2 out of 5
by A verified traveler

Misled.

Posted Jul 7, 2014
Booked this hotel due to the rooftop pool & rooftop bar. Being Fourth of July evening we would of liked to be on the roof to see the fireworks. Upon booking the reservation through Expedia looking at their website as well as placing a phone call no one mentioned that there was a private event going on that would be closed off to the guests of the hotel. How truly disappointing. We had a reservation at David Burke which we also canceled due to our frustration. The next day went to the pool at the rooftop that is owned by the hotel ( the rooftop bar is a separate entity apparantly) Being that there are only about eight lounge chairs luckily got there early enough to score two. At around 3 PM lifeguard told us that we had to give up our lounge chairs it was now open to the public and they would be smoking cigarettes and drinking everywhere. Public gets presidence over paying guests? We all spoke for to a manager and the manager gave us 2 drinks free. There is a severe miscommunication with the Jimmy rooftop bar and the James Hotel. It effects the guests of the hotel. Will not return.
5 out of 5
Recommended
for Couples
by A verified traveler

Best hotel in Soho....

Posted Jul 4, 2014
Pros: bathroom, pool, bars
Cons: pillows
Location: Broadway shopping, dinner in little Italy...all walkable
Pull out of the Holland tunnel and you are there...no driving through the city getting annoyed, Valet will take your car and park it in a garage for you over night for $55. The room is NYC small but functional. The bathroom is awesome with a rain shower and privacy screen. The roof top pool is great for relaxing in the sun and taking a dip. It is closed for hotel guest only until 5. The roof top bar is nice after dark to get a great view of lower Manhattan. The garden bar is a little more laid back with a groovy feel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in great location

Posted Jun 24, 2014
Friendly knowledgable staff, roof top bar was really lively not our cup of tea. Was hoping for chilled out cocktail atmosphere. Great hotel though.