Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler

Very Noisy Room

Posted May 14, 2015
Just stayed there for two nights. The good news: They allowed me to check in early after a redeye flight. The bad news: they gave me room 1706 right below the roof top bar and next to the kitchen. It is very noisy from 8p to the bar closes around 2a?. I asked several times to get another room. No success. I suspect booking via Expedia didn't help my case. The location is great and the hotel is super nice but at $500/night I'd like to have a reasonably quite room. Looking for another place to stay next time I'm in NYC.
5 out of 5
Recommended
for Couples
by A verified travelerfrom Mexico

Confortable, great location

Posted May 8, 2015
Pros: Clean, spacious rooms, great decoration, great bar, wonderful location
Cons: The staff at the bar are not nice, very nasty. The rest of the staff at the hotel was very nice.
Location: Bars, restaurants, galleries, shopping and subway near by
The hotel is very nice, spacious rooms, and nice personel. The locaton is great, near the heart of Soho nightlife but not so close as to be noisy and half a block from the subway. Greatbar on the rooftop.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Hampshire, UK

Great location, on the way to everywhere!

Posted May 4, 2015
Pros: We really liked the hotel location due to the easy accessibility of pretty much all of Manhattan from Canal St subway stops. Our room was spacious.
Cons: The bathroom floor was freezing! There was no mini-bar tariff so it was impossible to see what things cost.
Location: Our room looked over a busy traffic junction, but the location was great. SoHo, Chinatown and Little Italy, lots of shopping and eating opportunities.
This is a pretty hip hotel. We were in a corner studio king room and we had lots of space. The room was stylish if very slightly frayed round the edges. The concierge and lobby staff were very helpful and friendly. The rooftop bar was quite fabulous and obviously a draw, attested to by the many twenty- and thirty-somethings thronging up there at the end of the working day. The views on a nice day were breathtaking. The lobby was nicely designed and comfortable. SoHo, Chinatown and Little Italy are right on the doorstep.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Great hotel well situated

Posted Apr 14, 2015
We had a great time in this hotel. We had a room on the 11th floor so great view. They have a good roof top bar. Hotel staff was really helpfull and service was great.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Pros: service, boutique, comfortable
Location: good walking distance to restaurants, shops etc... everything within quick cab ride or walk
Warm welcome and greeting... hotel was in a great area
3 out of 5
by A verified travelerfrom G

Good location in Soho

Posted Apr 9, 2015
We stayed at the James for four nights with our three children. The staff were very friendly and helpful. However the rooms are tiny, even though we had a corner suite. It felt very claustrophobic. The swimming pool is also really just a plunge pool. Let's just say the photographer must have a seriously wide lens!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom toronto

Beautiful and modern

Posted Apr 6, 2015
What a nice hotel! Friendly warm and modern. I can not complain about anything. The rooftop bar is excellent with breathtaking view of NY. The restaurante had an awesome brunch. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Montreal

Nice but small

Posted Mar 13, 2015
Rooms are nice, but not really well designed to serve customers. The only place to stuff your clothes are two drawer under a bench and a small closet. The closet is full of bottles of hard drink and other various knickknacks. The safe is there too, so not much is left. In the bathroom, there are a small sickly green plant and a decorative wood bowl. It serves the aesthetic, but the tiny place available consequently disappears. There is a glass wall between the bathroom and the room (there is also some sort of blind). Overall, the room was brilliantly clear and sunny and we loved that, but there was just no place to put our stuff and this we did not appreciate.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 10, 2015
Excellent location with nice views and modern, clean rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overall Great

Posted Feb 25, 2015
Location was convenient and the restaurant was great...as was everything about the hotel