Ratings based on 2,609 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
98% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice boutique hotel.

Posted Jun 29, 2015
Pros: The location was excellent and it was a great value.
Location: Close to Times Square, a multitude of restaurants, Metro stations within walking distance.
Staff was attentive and very helpful. The room was clean and had a great view of St. Patrick's cathedral.
5 out of 5
Recommended
for Everyone
by A verified traveler from Central Mass

The Jewell, what a PERFECT name for this hotel!

Posted Jun 29, 2015
Pros: Very attentive and helpful front desk staff. Complementary purified water. Location, Location, Location. Nice updated urban feel.
Cons: The AC was either very cool, or very warm. But we didn't think to mention it to the staff. And that is really reaching for something to write.
Location: 51st street west is a reasonable walk to Times Sq, Central Park, Rockefeller center, St Patrick's... And convenient to hop on, hop off bus tours too.
This hotel is absolutely a Jewell! Location right at Rockefeller Center could not be more convenient. The offsite parking is less than a block away and reasonably priced (for NYC). Rooms are moderately sized, but very well designed / laid out. Nice, urban, upscale feel. The front desk staff was very attentive, responsive and helpful. The shower drain was slow the first morning and they had it repaired by the time we got back that evening. The complementary bottles of purified water were a welcome, and unexpected, perk. Mini fridge and micro added to the convenience.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Comfortable room in crowded city

Posted Jun 29, 2015
Pros: Located in Mid Manhattan, NYC. Exercise room was convent. 2nd floor has living room equipped w/excellent coffee machine, computers, TV, chairs, etc.
Cons: Infrastructure. No hot water 1night; no ice buckets 1day, no tv signal 1day. Explain location of various serious services when checking in.
Location: Located in Mid Manhatten w/easy access to subway, bus and taxi cabs. Easy walking to most major attractions..
Staff were courteous and always helpful in solving hotel problems or recommending how to get around the city. They helped make our 2 week stay a very pleasent expéience.
5 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

It really is a jewel !!

Posted Jun 27, 2015
Great hotel. Location could not be better and staff could not be nicer! Nice extras like water bottles on every floor and complimentary coffe and tea available as well . Rooms are compact but well appointed and very clean . Will definitely be back!!!
2 out of 5
by A verified traveler from Cali

DO NOT STAY HERE

Posted Jun 26, 2015
Pros: CHECKING OUT
Cons: EVERYTHING especially CUSTOMER SERVICE. The towels smelled like they were washed in gasoline and mold. I ordered new ones and they still reeked.
Location: Rockefeller, Radio City Music Hall, Times Square, tons of shopping and food within walking distance
Well, where to start...from the moment we arrived, we knew we made a mistake. The customer service was subpar, the parking situation is inconvenient to say the least. To get to my floor I had to take 2 elevators (for the 15th floor, really?). And what's worse is the first elevator takes you from 1-14, the second elevator is from 14-15, and they both take the same amount of time(SLOW)!! What?! Then the room, which is tiny, but expected as it is NYC. The AC would randomly start blowing incredibly hot air into the room, even though it was set to coId. I go to turn on the tv, all channels are black. They have a screen but don't even have OTA channels. I've been to remote places of the world and even they manage to have at least 1 channel. Disappointing, but we're in NYC which should provide plenty of entertainment. So then the main event, what we all (mostly) rent a hotel room for; to sleep. The bed was incredibly uncomfortable. I'd rather have slept outside on a park bench. The mattress felt like a box spring and the sheets they use were of such low quality that they were not breathable at all. This resulted in night sweats followed by extreme cold when you got out of the sheets. To top it all off, throw in some CVS quality pillows and you have a picture of the kind of night you can expect. If this had been a motel, I couldn't complain, but it's not, so I will. I paid a lot of money to stay here for two nights and to be frank, I wouldn't stay there again even if you paid me.
5 out of 5
Recommended
for Families
by A verified traveler from Kentucky

Hotel convenience.

Posted Jun 25, 2015
Pros: Most everything.
Cons: TV reception. No NBC !!!
Location: Next to Rockefeller Center. Excellent location.
Loved the hotel. Close to everything & very comfy & clean.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Small but very nice.

Posted Jun 25, 2015
Pros: Clean with a great location.
Location: Times Square, Central Park, Stardust Diner, Rockefeller Plaza, very central.
Room feels a bit like a dorm room but it's very well organized, very clean, modern amenities (chilled filtered water on every floor, heat lamp in the bathroom, fridge, microwave) and the location is excellent...not too far from Times Square or Central Park. I would definitely stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location, cozy room that maximized space.

Posted Jun 23, 2015
Positive experience, not crazy about shower with hand-held hose.
5 out of 5
Recommended
for Everyone
by A verified traveler from La Jolla

Excellent location

Posted Jun 17, 2015
Proximity to subway, Rockefeller center, dining and shopping was perfect. Really helpful and kind staff. Awesome coffee/cappuccino machine in the lounge area. No problems with Wi-Fi speed like some hotels. Rooms were quiet and comfortable. We'll definitely be back.
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Mom and Daughter bonding time !

Posted Jun 16, 2015
Went for a getaway with my 15 year old daughter. Had a wonderful time ! Saw all the sites . Then at the end of the day it was nice to go back to our hotel room . Which was very clean . Small but very nice . Had a corner room on the top floor. Which had a great view of Rockefeller Plaza and Radio City Music Hall . The staff was wonderful! Very helpful and nice . Will definitely stay here again .