Ratings based on 465 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from East Lothian

Perfection in the Big Apple

Posted Sep 9, 2014
Pros: Everything!
Cons: Nothing.
Location: Park Avenue is an absolutely prized location - a sophisticated retreat which is close to all the attractions that NY has to offer.
Having enjoyed many weekend breaks in New York over the last 15 years (all booked through Expedia) my daughter and I have built up a pretty fair view of a number of Midtown hotels. It would be fair to say that we have never been disappointed. However, in virtually every category, the Kitano comes out top of our list. The location on Park Avenue really could not be bettered. The staff to a man and a woman were wonderfully courteous and helpful. The style and layout of our beautiful corner twin bedded room were perfection. And a very special word of appreciation for concierge Raita who somehow managed to track down a desperately needed dentist on a Sunday morning!
5 out of 5
Recommended
for Everyone
by A verified traveler from Inverness, Scotland

Spotless Hotel

Posted Sep 9, 2014
Pros: Location, cleanliness and cost.
Cons: Free Wi-Fi in room would be nice.
Location: Great central location, Empire State Building and Grand Central Station a short walk away. Excellent base for all attractions and Subway.
Excellent location in Midtown Manhattan. Spotlessly clean and comfortable room. Staff very helpfull and polite, would highly recommend and would have no hesitation in staying again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
A very pleasant, clean and outstanding hotel. We booked online and didn't know what we would find in coming to this hotel but it was excellent in all ways.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lexington,KY

This hotel is like a paradise for Japanese

Posted Sep 7, 2014
Pros: The facilities are very good and staffs are friendly, kindly. On last day, they kept our bags till 4p.m. That is very helpful for us.
Cons: We wanted to get ice. We need a vending machine.
Location: Hotel's location is the best. We can go everywhere we want by subway, even if by walk. We can do everything we want, musical, NBL,US Open tennis.
I had a mistake of reservation, but the hotel person she is Japanese solved the problem. So I appreciate very much. I had a lot of excuse, because I can explain by Japanese. The hotel facilities are wonderful, especially shower toilet is very good for me. Other things are perfect. Anyway everything is better than I expected.
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel close to Grand Central

Posted Sep 6, 2014
Close to Grand Central and all major tourist destinations
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Beautiful boutique hotel in the heart of New York

Posted Sep 3, 2014
First trip to New York so didn't know what to expect when it came to the hotel. The reception staff & concierge were nothing but polite and extremely helpful. The room was very spacious with a king size bed & huge bathroom! Both very clean and maid service was faultless. The hotel itself is quite central, Central Park is about a 20min walk away, grand central station under 10 mins walk and the hustle and bustle of Madison Avenue, 5th avenue and Times Square is but a few streets along! If I'm lucky enough to stay in New York again this will definitely be my hotel of choice!
5 out of 5
Recommended
for Couples
by A verified traveler

Our stay at the Kitano

Posted Sep 2, 2014
Pros: Quiet and comfortable.
Location: Five to six blocks from Grand Central Station. You can go practically anywhere from there.
Conveniently located near Grand Central Station. Quiet street. In a safe area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 4, 2014
Awesome room, friendly staff, I will stay here again
5 out of 5
Recommended
for Families
by A verified traveler from London

Ideally located in Midtown Manhattan

Posted Jul 17, 2014
Pros: Location and staff very helpful.
Cons: Had a non smoking room but could occasionally smell smoke. Would be better to have non smoking floors, as the rooms near to ours were smoking ones.
Location: See above.
Central to many attractions - Empire State Building, Grand Central Station and Time Square, etc. Located on a quiet part of Park Avenue. Very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler

Family vacation in NYC

Posted Jul 17, 2014
Pros: Quietness in the rooms but at the same time the Jazz at the Hotel was something we (my wife and I) enjoyed.
Location: Great location, not crowded. Walking distance for Metro access or 5th Av. We couldn't ask for more.
Nice stay. For us it was a family vacation in NYC so walking distance to 5th AV and public transportation was important. The whole family enjoyed The Kitano.