Ratings based on 924 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Jan 26, 2015
Very efficient staff and great breakfast. Room cost but clean.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bermuda

Excellent choice for central Manhattan hotel.

Posted Jan 26, 2015
Able to check in three hours early which was a huge bonus. Public lobby area is well designed and spacious. Room was spotless and very comfortable. A really good hotel for 5th Avenue and the major sights.
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you for the 4 star review. We are so happy that we met your expectations of a Marriott Autograph hotel with our new "jazzy" look and rich history. We love your comment "public lobby area is well designed and spacious. Room was spotless and very comfortable. A really good hotel for 5th Avenue and the major sights". Thank you for your review and we hope to welcome you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel and good price.

Posted Jan 24, 2015
Clear, comfortable and convenient, in particular Starbucks near by the lobby. But sound from other room is noisy (they open their door all night).
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you so much for the 5 star review. We are very pleased that you enjoyed your stay with us. We appreciate your comments "clear, comfortable and convenient, in particular Starbucks near by the lobby". We apologize for the noise that you encountered; we will investigate those issues to correct them.Thank you for the feedback so that we can improve and we hope that we will welcome you back soon!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Good hotel, great location in NYC

Posted Jan 21, 2015
Pros: the location; the décor. Also, I forgot my shoes in my room and checked out, and the staff were very helpful when I came back to pick them up.
Location: I was attending meetings at the UN and the location is excellent for this - walking distance
I chose this hotel based on very good reviews in Expedia, and it even surpassed my expectations. I like the décor, and for New York City I thought it was an excellent price, and I would recommend paying the rate that includes breakfast - good value
Comment from Hotel Management
Jan 22, 2015 by John, Hotel Management
Thank you for your 4 star review and fantastic comments! We are so happy that we met your expectations of a Marriott Autograph hotel with our new "jazzy" look and rich history. We strive to deliver great service and a comfortable stay with all of the essentials and a little more. We will be very happy to welcome you back on your next trip to NYC!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia

Nice hotel

Posted Jan 20, 2015
Pros: Location Lobby and restaurant
Cons: Housekeeping Free wifi
Rooms are small and you can hear your neighbors shower etc so do not expect to sleep past 7:39 am. Housekeeper forgot to leave face cloths each day.
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you for your 4 star review and comment about our "nice hotel". We deeply apologize for the challenges that you encountered during your stay with us. We are a historic hotel in NYC that was built in 1928 and some of our rooms are small in comparison to today's standards, we apologize. We also apologize for the challenges that you encountered in the bathroom and we thank you for the specific comments that we will utilize to train our housekeeping staff. Thank you for the feedback so that we can improve and we hope that we will welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Långhelg i New York

Posted Jan 19, 2015
Perfekt hotell för att upptäcka de centrala delarna av Manhattan till fots. Mycket hjälpsam personal, inbjudande lobby att sitta ner efter en dag och koppla av. Fritt wi-fi underlättar planeringen av dagarna.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Ohio

Great staff but difficult to get a decent room

Posted Jan 19, 2015
Pros: The building structure, decor, great jazz music in lobby, and friendly staff.
Cons: Quality of the rooms, and the hotel needs to ensure the rooms have been cleaned and are ready to go.
Location: Great location!
The first room I got had clearly been occupied and not cleaned. The second room was a freezer box with the temp set at 62 degrees and I was not able to change it. The staff at the front desk were very decent about it, but at 11 pm, I was exhausted. I get the impression that Expedia and other pre-paid customers get the short end of the stick when it comes to rooms. The building itself is beautiful, however, even though the rooms are small. And as just stated, the reception people were very good. Just be prepared to wait for your room.
Comment from Hotel Management
Jan 21, 2015 by John, Hotel Management
Thank you for the 4 star review. We love the history of our hotel and we are so happy you enjoyed it as well. Also, thank you for your comments about our "great" staff. I sincerely apologize for the challenges you encountered during your stay. We will pass your message along to both our Front Office and Engineering Departments to ensure that all of our rooms are clean and in working condition for our guests. We do hope you will stay with us again to give us another opportunity to provide you with the service that is expected and known at The Lexington NYC.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京都

ミッドタウンの手頃なホテル

Posted Jan 14, 2015
何処に行くのも比較的楽です。 メトロポリタン美術館やチャイナタウンへのアクセスは地下鉄で乗り換えなしで可能です。
4 out of 5
by A verified traveler

Posted Jan 13, 2015
Pros: Location and check in was great.
Hotel was great, good location. Very disappointed in the concierge, she sold us Explores Passes and they did not work at any place that the book she gave us with them said. We ended up spending way too much time walking from one place to another to be told that they do not take these passes. We paid $89 each for these and when I called concierge to complain she just blew us off. Wasted the money on these passes and only got them because she recommended them to us!
Comment from Hotel Management
Jan 14, 2015 by John, Hotel Management
Thank you for the 4 star review as well as your feedback on our hotel. I sincerely apologize that you did not experience the excellent service that we strive to deliver. We will utilize this as a tool for training our staff to work harder with the guests to come to a great resolution so they can enjoy their stay. We do hope you will stay with us again to give us another opportunity to provide you with the service that is expected and known at The Lexington NYC.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Excellent location close to everything!

Posted Jan 12, 2015
Excellent location, charming hotel, hospitable service, wonderful lively lobby lounge with live jazz music. Starbucks on site! Only downside was the ice machine in the common hallway was right by our room which was fairly loud when used, but the hotel staff offered us a different room which was very nice.
Comment from Hotel Management
Jan 13, 2015 by John, Hotel Management
Wow, thank you so much for the 5 star review! We are so happy that we met your expectations of a Marriott Autograph hotel with our new "jazzy" look and rich history. We love your comment "excellent location, charming hotel, hospitable service, wonderful lively lobby lounge with live jazz music". We hope that in the future, we can make another trip to NYC special for you at our beautiful Lexington NYC hotel.