Ratings based on 929 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Students
by A verified traveler

Nice Hot

Posted Jan 28, 2015
A pleasant experience, Check in was quick, room, while kind of small, was clean and comfortable. Hotel seemed well maintained, with a decent bar and comfortable seats in the lobby. Very nice if you're looking for a pleasant, no frills experience
1 out of 5
by A verified traveler

Worst hotel in New York would never stay again

Posted Jan 28, 2015
Nothing about this hotel is appealing at all. Not 1 ounce of customer service provided.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Coconut Creek, FL

Excellent location!

Posted Jan 28, 2015
Location: Grand Central, Empire State, Central Park, Macy's, 5th Ave, Rockefeller Center
Great location, great staff! I am definitely staying again.
3 out of 5
by A verified travelerfrom Toronto, ON

Good location

Posted Jan 28, 2015
Pros: 1. Very confidence location. 2. Room is clean. 3. Comfortable bed and pillows. 4. Starbucks just besides the lobby.
Cons: Cold counter stuffs. Need to pay wifi service. No drinking water, fridge provided. Tidy washroom. Noisy of outside traffic even in the mid night.
Location: walking distance to 5th avenue.
Visiting New York again with wife and 4 yrs old daughter this year. The hotel is in a very good location.Room is good and comfortable. But the stuffs in the lobby are not friendly. They answered questions with long face. Will try another hotel if go to Manhattan in the future.
Comment from Hotel Management
Jan 28, 2015 by John, Hotel Management
Thank you for your feedback and comments about our "very good location and good/comfortable rooms". I sincerely apologize that you did not experience the excellent service that we strive to deliver. We will discuss this with our team and will use your specific comments as an opportunity to train our staff on these issues; so, thank you for your feedback. We do hope you will stay with us again to give us another opportunity to provide you with the service that is expected and known at The Lexington NYC.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great value

Posted Jan 26, 2015
Very efficient staff and great breakfast. Room cost but clean.
Comment from Hotel Management
Jan 28, 2015 by John, Hotel Management
We are very pleased that you enjoyed your stay with us. Thank you for the 4 star review and comments about our "very efficient staff and great breakfast". We hope that in the future, we can make another trip to NYC special for you at our hotel.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Bermuda

Excellent choice for central Manhattan hotel.

Posted Jan 26, 2015
Able to check in three hours early which was a huge bonus. Public lobby area is well designed and spacious. Room was spotless and very comfortable. A really good hotel for 5th Avenue and the major sights.
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you for the 4 star review. We are so happy that we met your expectations of a Marriott Autograph hotel with our new "jazzy" look and rich history. We love your comment "public lobby area is well designed and spacious. Room was spotless and very comfortable. A really good hotel for 5th Avenue and the major sights". Thank you for your review and we hope to welcome you back soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel and good price.

Posted Jan 24, 2015
Clear, comfortable and convenient, in particular Starbucks near by the lobby. But sound from other room is noisy (they open their door all night).
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you so much for the 5 star review. We are very pleased that you enjoyed your stay with us. We appreciate your comments "clear, comfortable and convenient, in particular Starbucks near by the lobby". We apologize for the noise that you encountered; we will investigate those issues to correct them.Thank you for the feedback so that we can improve and we hope that we will welcome you back soon!
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Toronto

Good hotel, great location in NYC

Posted Jan 21, 2015
Pros: the location; the décor. Also, I forgot my shoes in my room and checked out, and the staff were very helpful when I came back to pick them up.
Location: I was attending meetings at the UN and the location is excellent for this - walking distance
I chose this hotel based on very good reviews in Expedia, and it even surpassed my expectations. I like the décor, and for New York City I thought it was an excellent price, and I would recommend paying the rate that includes breakfast - good value
Comment from Hotel Management
Jan 22, 2015 by John, Hotel Management
Thank you for your 4 star review and fantastic comments! We are so happy that we met your expectations of a Marriott Autograph hotel with our new "jazzy" look and rich history. We strive to deliver great service and a comfortable stay with all of the essentials and a little more. We will be very happy to welcome you back on your next trip to NYC!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom philadelphia

Nice hotel

Posted Jan 20, 2015
Pros: Location Lobby and restaurant
Cons: Housekeeping Free wifi
Rooms are small and you can hear your neighbors shower etc so do not expect to sleep past 7:39 am. Housekeeper forgot to leave face cloths each day.
Comment from Hotel Management
Jan 26, 2015 by John, Hotel Management
Thank you for your 4 star review and comment about our "nice hotel". We deeply apologize for the challenges that you encountered during your stay with us. We are a historic hotel in NYC that was built in 1928 and some of our rooms are small in comparison to today's standards, we apologize. We also apologize for the challenges that you encountered in the bathroom and we thank you for the specific comments that we will utilize to train our housekeeping staff. Thank you for the feedback so that we can improve and we hope that we will welcome you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Långhelg i New York

Posted Jan 19, 2015
Perfekt hotell för att upptäcka de centrala delarna av Manhattan till fots. Mycket hjälpsam personal, inbjudande lobby att sitta ner efter en dag och koppla av. Fritt wi-fi underlättar planeringen av dagarna.