Ratings based on 45 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
93% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Denver, Colorado

Best Hotel in Manhattan

Posted Jul 31, 2015
Excellent Hotel - Rooms, Staff, etc. We were in town for two weeks on business. The staff were top notch from start to finish! I would recommend this hotel to EVERYONE!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

wonderful small hotel- recently completely redone

Posted Jul 15, 2015
Pros: see above
Cons: can't think of anything
Location: great upper east side location for shopping and museums
my new favorite NYC hotel. so intimate and calm. I love the second floor breakfast/tea room. They will make anything for you and so so comfortable and quiet.
2 out of 5
by A verified traveler

The photos of this hotel looked amazing....but...

Posted May 18, 2015
Pros: The location was great
Overall the photos of this hotel on line looked incredible but the product was FAR from what the photos depicted. It was not the 5 star hotel that we expected. The service was mediocre, the product was average and the overall experience not a wow!
5 out of 5
Recommended
for Families
by mary from Tulsa, Ok.

best kept secret on upper east side nyc.

Posted Apr 5, 2015 on Hotels
lovely aroma through out the hotel and the fitness center had everything you would need for great workout. room service any time of day or night. i will return.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 25, 2015
Very noisy fan in bar area. No view. But very clean . Could use better lighting in some rooms
2 out of 5
by A verified traveler

Posted Mar 20, 2015
Staff almost promises the world prior to check-in, then fails to deliver after arrival.
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Excellent service oriented hotel in a great spot

Posted Nov 18, 2014
The staff at the Lowell is excellent from every aspect.They make their guests feel comfortable and pampered.
5 out of 5
Recommended
for Business Travelers
by A verified traveler from Vancouver

Elegant Boutique Hotel

Posted Nov 3, 2014
Pros: The location and the service - both excellent!
Location: Many things are in walking distance - Central Park, shopping - and 5th Avenue and the Moma were also within easy walking distance.
This hotel is well located between Park and Madison. Charming boutique hotel with great service. The support structure outside the hotel was a little disconcerting as we pulled up and the lobby was quite dark and small when we checked in late on our first night. The room was smaller than expected and the toilet area was quite cramped - not suitable for a large person! The bed was extremely comfortable though and the room was very quiet. We faced the inside courtyard - brick all round and no view. Breakfast in the small but stylish second floor restaurant was excellent with a great selection. We partook of the English tea before heading out to the theatre on our second night. A great way to dine before the show, leaving dinner for after the show.
5 out of 5
Recommended
for Everyone
by A verified traveler from nyc

Great night

Posted Oct 6, 2014
Was fantastic. Room had a working fireplace as well as a kitchenette. Would stay here again without any hesitation
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Sep 25, 2014
Location: Mid-town manhattan
Business trip. Delightful little boutique hotel,-friendly, efficient,clean,and with coziness/warmth found in some European cities. Reminded me of a right bank deluxe experience in Paris not long ago.