Ratings based on 26 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.9 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
for Couplesby A verified traveler
Great customer experiencePosted Jun 19, 2014
Cons: Accessible to major hospital and fine restaurants!
Staying in NYC because of wife's illness and need to develop a treatment plan...several weekly visits. Stayed at the Plaza Athenae, The Surrey, and The Lowell. The Lowell was the best mostly because of their customer first attitude and competence...many good, small hotels in the city but the one that delivers the best experience wins every time!
Recommendedby LF from Washington DC
Posted May 16, 2014 on Hotels.com
Lovely boutique hotel - would definitely recommend it.
for Personal Eventby Gurbacki from Palm Beach
PerfectPosted May 15, 2014 on Hotels.com
Don't tell anyone
for Everyoneby A verified traveler from Utah
Excellent Location in MidtownPosted Apr 14, 2014
Pros: See above
Cons: We had a 4th floor corner room at the front of the hotel so there was some street noise but not a bother. It is probably quieter on a higher floor.
Location: See above.
Staff were all very professional and attentive. The concierge staff, John and Keoni, did great job recommending restaurants we could walk to and got us scarce tickets to a broadway show . They were very knowledgable and could look up details quickly. We walked to most of the places we went (restaurants, MoMA, Met, Frick). Central Park is only one block west of the Lowell. When we needed a Taxi to go to the opera or downtown, the doorman had one at hand quickly. When we were in a hurry to leave for Newark airport there were no cabs on the streets but the doorman had a back up: a fellow with a new luxury car. It cost a bit more but was worth it to be on our way timely. These folks know how to please a customer. Our room had been recently renovated and was large for NY. We'll be back.
for Everyoneby A verified traveler from nyc
Incredible Hotel and overall experiencePosted Mar 31, 2014
The Lowell was perfection. The staff was so delightful and helped make our engagement extra special.
for Everyoneby KAX from S.
Class ActPosted Mar 25, 2014
We've stayed here for over 30 years! It gets better and better! Everyone and everything at the Lowell is a CLASS ACT!
Recommendedby A verified traveler
Elegant hotelPosted Mar 13, 2014 on Hotels.com
A unique manhattan hotel. Large room, staff incredibly attentive. Only hotel I've ever stayed at where the bellman hung up our coats in the room!
Recommendedby Harry from Miami
How not to make you feel specialPosted Mar 7, 2014 on Hotels.com
How Not To Make You Feel Special "I booked two nights for my girlfriend's 30th birthday, as I was looking for something very special and exceptional. The hotel staff have an arrogant attitude which makes you feel anything but. I do need to add that the head of concierge and front door man were the exceptions. We had a junior deluxe suite in an empty hotel, which was guaranteed as part of the booking. The hotel was aware that it was my girlfriend's 30th birthday and refused to upgrade us. In fact, they wanted to charge $500 a night for the next category room. The room itself was nice, simply because it had a beautiful fireplace (at a charge of $30 each time they lit it). However, we had a direct view of a rusty water tower, and I can only imagine the worst of its category. If this is how they treat people on a special occasion, I suggest going somewhere where you are actually welcomed. We did receive a cake and bottle of wine, which were nice touches, but we would have been much happier with a larger room. If we paid the amount they suggested, I highly recommend many other 5-star hotel experiences. Pluses: great location, beautiful reception area, and classic style. Minuses: We left feeling unwelcome by inhospitable and arrogant staff."
for Couplesby Lesley from American living in Manila, The Philippines
The Lowell is a very special hotel.Posted Jan 9, 2014
Pros: Scented sheets, amazing mini-bar, free water and internet, location, friendly and helpful staff.
Cons: The food...but that will come with the remodel.
Location: Lower East Side...Madison, Park and 5th Avenue high end designer shopping, restaurants galore, access to Central Park just blocks away.
The Lowell really performs at being a "home away from home"--albeit a very elegant one. Many of the rooms have fireplaces and wood can be ordered at $20...sometimes you can smell that cozy wood-burning smell in the hallways. The rooms are extremely well appointed. We had a small kitchenette. The bathroom was quite small, but lovely. The concierge is amazing! The management sent a bottle of chilled champagne and a strawberry cake for our anniversary. The location is ideal for use of Central Park and eastside shopping. I love this kind of small, European style hotel. The are remodeling their restaurant, so temporary digs for breakfast, which was not exceptional, but I'm sure when they have their restaurant going, it will be...because The Lowell is a class act.
for Everyoneby A verified traveler
Posted Dec 6, 2013