Ratings based on 1,503 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by Roy from Calgary, Canada

Nice hotel on the Upper West Side

Posted Apr 16, 2014
Pros: The hotel is in a great location just west of Central Park within easy walking access to sites on the Upper West Side and to the subway.
Rooms were clean, well appointed and of a traditional style. The rooms were on the small side but probably typical of New York. Staff was polite and helpful. The Nice Matin, which adjoins the Lucerne, provided excellent meals.
4 out of 5
Recommended
for Everyone
by Gerry from London

Great location

Posted Apr 16, 2014
Fabulous location for Central Park, Broadway , museums. A hotel with character and charm .
5 out of 5
Recommended
for Everyone
by Russell from Newcastle Australia

great

Posted Apr 11, 2014
Pros: Location
Location: Close to subway and Central Park
Nice hotel in great location. We are a family of $ and found this hotel very comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco East Bay Area

Great hotel. Fantastic location.

Posted Apr 4, 2014
Pros: Everything, especially the location.
Cons: No fridge or microwave in the room. That would be nice to have.
Location: Central Park is a few blocks away. Easy walk to Lincoln Center, Times Square, 5th Avenue, Metropolitan Museum of Art and Museum of Natural History.
We picked the Lucerne because we love the Upper West Side and were looking for something nice. The Lucerne did not disappoint. Rooms were very clean and well appointed. Staff was helpful and very responsive. Really couldn't ask for more.
5 out of 5
Recommended
for Everyone
by DeeDee from Kansas

Great hotel!

Posted Apr 4, 2014
Pros: We loved everything about the hotel from the location to the helpful and friendly staff.
We were in New York to see an Off-Broadway play and wanted to stay close to the venue. The Lucerne was a great choice! There was subway stops close by to get us anywhere we wanted to go as well as being within walking distance of Central Park and The Museum of Natural History. The concierge was very helpful getting us oriented to the Upper West Side. The room was very comfortable with a separate sitting area, refrigerator, microwave, and coffee maker and always freshly made up whe we returned from our outings of the day. Taxi rides were always just a gesture away thanks to the excellent front door men who were there when you need them.
5 out of 5
Recommended
for Everyone
by ME from Kansas City, Missouri

Upper West Side European Style Hotel

Posted Apr 1, 2014
Pros: The location is very convenient. The staff is very helpful. Even in the rain, taxi service was procured by staff.
Location: Museums, parks, shopping.
Excellent. Quiet, nice restaurant available, good room service.
4 out of 5
Recommended
for Couples
by A verified traveler

Nice hotel on the Upper West Side.

Posted Apr 1, 2014
Pros: Location; pleasant staff.
Nice hotel on the Upper West Side; surrounded by good neighborhoods and restaurants. Minutes from the Museum of Natural History and just across Central Park from the Met.
5 out of 5
Recommended
for Everyone
by NolaGirl from New Orleans

Great Location

Posted Mar 31, 2014
Great location and attentive service. Nice Matin next door, Isabella's and Fred's were wonderful. Will be back!
5 out of 5
Recommended
for Everyone
by Jay

Amazing Hotel!

Posted Mar 30, 2014
Friendly staff! Perfect location. We will certainly be coming back to The Lucerne :)
4 out of 5
Recommended
for Everyone
by marlene from cherry hill, nj

very nice classy hotel on Upper West side

Posted Mar 24, 2014
Pros: location, restaurant next to hotel, service, staff, happy hours
Cons: a coffee machine in the room would always be a good addition
Location: extremely good restaurant next to the hotel-Nice Matin- very nice for dinner and breakfast.Subway one block away-line 1
We will definitely stay again in the hotel. Very beautiful building with character in a nice location, helpful staff , good size rooms for a NY hotel,