Ratings based on 1,667 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Devon England

Good hotel in a ideal location

Posted Sep 19, 2014
Pros: Very pleasant staff and the location
This is a good hotel in an ideal location. All of the main attractions of New York are within easy walking distance or the subway is one block away.
4 out of 5
Recommended
for Everyone
by A verified traveler from York, Eng

Comfortable hotel in an excellent location

Posted Sep 18, 2014
Comfortable bed, lovely room in a fantastic location 2 blocks from Central Park. Really quiet too. Don't expect a view though, quite a few of the rooms face in on one another. Great caf├ęs & restaurants around. Staff were first class apart from waking us at 8.30 wanting to clean the room. As we were sadly only there for one night that was annoying as they obviously had not been given the room list of who was leaving. Shame there wasn't a kettle in the room. However generally a fabulous stay& wish we'd been able to stay longer. Will definitely return.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manhattan

Very nice hotel ,placed rather central

Posted Sep 17, 2014
Pros: Friendly and helpful staff,clean rooms,very good location
Cons: Nothing
Location: Location is just amazing as you are only 150 m away from an tube station and 10 min walk to Central Park. Licoln Center is 15 min walk as well .
Lucerne it's a very good located hotel,clean rooms ,the staff very helpful and friendly.There is an underground station just 50 seconds walk from the hotel.Central Park is a lovely 10 min walk.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lewiston, NY

Upper West Side is perfect for many reasons!

Posted Sep 6, 2014
Pros: Everything....classy, clean, comfy, location, etc.
My husband's birthday celebration each year consists of a few days in the city, a Yankees game, restaurants galore, and lots of walking. This year we chose to stay in the upper west side, at The Lucerne. From the moment we drove up in the taxi, the building is beautiful, the doorman is right by your side, the entrance and inside the lobby is charming and comfortable, the front desk staff so helpful and friendly. When entering the room, it was also charming with its furnishings, antique-ish yet modern, roomy, comfortable queen bed. The bathroom was clean, with new tiling. I mentioned at the front desk that we were there to celebrate my husband's birthday. When the bellman brought our luggage up, he handed me a bottle of wine and said compliments of the hotel and wished him a great birthday. I like that! We had lots of help from the concierge, suggestions, and overall extremely friendly. I would recommend this very classy hotel, reasonably priced for the area, very close to Central Park. And I would definitely go back!
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Great stay on upper west side.

Posted Sep 5, 2014
The hotel really feels like a classic NY hotel. It has a lot of character with a great staff. We're coming back to NY in December and we will definitely be retuning to the Lucerne.
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario, Canada

Nice hotel close to subway

Posted Sep 2, 2014
Pros: Near subway and Central Park.
Cons: Mattress was old and uncomfortable.
We stayed at The Lucerne in late August and thought it was quite a good choice. We wanted to be near Central Park and this hotel is close. A subway stop is nearby, which was important for us as we ended up spending most of our time in Soho and Greenwich village and not near the hotel at all. The hotel was clean and the room more spacious than we expected, but the bed was not very comfortable and this significantly affected our sleep. Before staying there again I would want the hotel to purchase new mattresses.
3 out of 5
by A verified traveler from Times Square

Overpriced small rooms

Posted Sep 1, 2014
Staff is nice. Overpriced for what you get, even for Manhattan. I could have got just as nice of a room closer to times square than the Lucerne.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Hotel is only few steps away from the subway

Posted Aug 28, 2014
Pros: Only a few steps away from the subway which is very handy and you can go up and down Manhattan area.
Location: Lots of restaurants around the hotel which is a little expensive for people like me. But if you go further away from it you will find some cheaper one
Room is big and clean with coffee making facility which is a plus when coffee is the first thing you want as soon as you wake up.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alcochete, Portugal

Good hotel, nice room.

Posted Aug 25, 2014
The room had a fair size, could be a little bigger though. Location was good, near subway station.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 19, 2014
Location: Upper West Side, close to lots of dining options.
The staff was helpful, and the hotel is beautiful! Definitely would stay there again!