Ratings based on 2,004 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Annapolis Md.

Small, Cozy and Friendly on the Upper West Side

Posted Dec 16, 2014
Pros: Staff: friendly and helpful.
Cons: That check in time.
Location: on the Upper West Side ... near Lincoln Center, Central Park, many museums ... quick cab ride to the theatre district ... a great location
The Lucerne is a welcoming place, starting with the front door and front desk staff. The 4 p.m. check in time is a drawback, but the staff is accommodating and helpful. Our room was small but clean and nicely appointed ... just fine for our one night stay this time around. The restaurant breakfast discount coupon for Nice Matin next door is a welcome touch and the restaurant is a perfect complement in style to the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bruxelles

Chaleureux hôtel dans l'Upper West Side

Posted Dec 15, 2014
Location: à cinq minutes à pied de Central Park et du musée d'histoire naturelle. Le quartier est plein de restaurants et de bars.
Excellent hôtel situé dans un quartier plus calme que midtown par exemple. La décoration est très classique et les chambres sont confortables et propres. Les lits queen size sont un peu justes en profondeur, peut-être penser à prendre la taille au dessus. L'entrée de métro de la ligne 1 sur la 79ème rue se trouve juste au coin. Hôtel à conseiller à tout le monde.
5 out of 5
Recommended
for Everyone
by A verified traveler

Not one bad thing I can say about this hotel

Posted Dec 15, 2014
The hotel was at a gret location, away from all the noisy touristic areas but close enough so that any place can be reached easily through the subway stop which is a minute's walk from the hotel. Everything is available around he hotel from restaurants to supermarkets to pharmacies. As for hotel itself, the staff were very accommodating, rooms were large and clean and the beds were extremely comfy.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Veenendaal

Fijn hotel gelegen op perfecte locatie

Posted Dec 14, 2014
Het hotel heeft een uitstekende ligging, vlakbij Central Park, in het minder hectische gedeelte van NY met de metro voor de deur. Ontbijt bij Nice Matin (naast het hotel) is ook prima. Ontvangst was minder hartelijk, rest van het personeel was wel erg vriendelijk. Lobby is in december ijskoud en nodigt niet uit om even te zitten. Prima hotel, echt een aanrader als je dichtbij de stad wilt zitten, maar af en toe toch even aan de drukte wilt ontsnappen!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Francisco

The Lucerne - Upper West Side

Posted Dec 11, 2014
Pros: Location was convenient to subway and good restaurants within walking distance.
Cons: water pressure in the shower was not stable but it was not a big deal.
Great value for money. The location is conveniently close to the subway and lots of restaurants within walking distance.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom kerry ireland

Uptown excellence

Posted Dec 10, 2014
Located in a lovely neighbourhood walking distance from central park 2 blocks away , subway station down the street some really great bars and local restaurants in the area aswell it's a nice quiet get away at the end of a day's visit to the madness that is New York city , great staff very friendly and efficient check in no messing about . Great rooms plenty of room for storage for the shopping , comfy beds good showers and a good breakfast inhotels Nice Martin restaurant .
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester, UK

Lovely Lucerne

Posted Dec 9, 2014
Pros: Location, character and helpfulness of staff.
Location: Museum of Natural History and Central Park
Lovely traditional hotel in a fairly quiet location although close enough to all of the main attractions, with the underground only two minutes walk away. A great restaurant next door to the hotel providing a good choice and quality of food in a relaxing atmosphere (15% discount on breakfast for hotel patrons). Friendly, helpful staff, clean comfortable bedrooms and absolutely NO noise from NY traffic. Small issue with clanking pipes/central heating but given all of the other positives, this could be easily overlooked. Wouldn't hesitate to recommend and would definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Cleveland,OH

Perfect location---great service!

Posted Dec 8, 2014
It was a great "home base' for our new York getaway. Good staff, great service, and the Nice Matin restaurant was a perfect finish!
1 out of 5
by A verified travelerfrom Los Angeles

Decent hotel however the management of this proper

Posted Dec 7, 2014
My wife and I had a terrible experience in dealing with this hotel's management. We had an emergency where a close family member was dying of cancer and the manager refused to allow us to change our reservation. The management instead chose to pocket $2800 without providing us with future accommodations . I am sure that they rebooked the reserved room for additional income over and above the $2800 taken from us. Clearly the management chose greed over compassion.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 6, 2014
My wife and I enjoyed the Lucerne Hotel for its comfort and amenities. Upon our arrival and on checking in, we were immediately offered a copy of the New York Times and received the paper each subsequent day.. The hotel is very clean and the staff very friendly. We also were pleased about the Nice Matin restaurant located in the hotel and the arrangement to have breakfast there at a 15% discount.