Ratings based on 4,227 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified travelerfrom Lakeland, FL
Disappointing...Posted Jan 28, 2015
This was my first trip to NYC. I was taking my daughter there for her 16th birthday so I wanted it to be perfect. The woman at the front desk didn't even make eye contact with me and was very irritable and rude. It as obvious they she did not enjoy her job. Upon entering our room, I was immediately disappointed. It smelled of stale urine. The room was very small and cramped. The TV didn't work either. The bottom line is what you see on the Internet is certainly not what you get...
by A verified travelerfrom Seattle
Nice Lobby. Nasty room.Posted Jan 26, 2015
The Hotel looked promising when you walked in. Their $17 dollar fee per night that wasn't included in the Expedia charge wasn't even that annoying. The room, while not stinky, was so old and grungy that we were just grateful for the location. That is really their only merit. I would be embarrassed to admit to people I know that I stayed there, if they saw this room.
by A verified traveler
Never againPosted Jan 26, 2015
Their was no refrigerator. The bathroom ceiling had a crack in it. The wall paper was peeling. You could see where they patched the hole in the ceiling Because it was leaking. The room barely had any heat.
for Everyoneby A verified travelerfrom New York City
Comfortable and cleanPosted Jan 26, 2015
Cons: Room facilities might need an upgrade
Location: The location is perfect and pretty close to everything of interest in Manhattan NYC
It was great and hotel is pretty close to 42nd St Time Square
for Everyoneby A verified travelerfrom Sheffield
Centrally located hotelPosted Jan 25, 2015
I would definitely recommend this hotel to anyone. It's located centrally to Manhattan and requires a short walk into Times Square of a few minutes. All the staff were friendly and helpful. The next trip to NYC will involve a stay at this hotel!
by A verified travelerfrom UK
Location is great but staff are awfulPosted Jan 25, 2015
I'll start with the good points; the location is fantastic. It's a short walk from Times Square. The rooms are a good size, with a nice bed and comfortable sized bathroom but that's where the posiives end. The tv is slow and doesn't work, which is infuriating as part of their room tax covers 'cable tv'. Rooms are dated and bare. The keycard for our door never worked, we went through about 10 different key cards before they'd even send an engineer. Whenever we did raise this with the staff everyone we spoke to had such a disgusting attitude we gave up. They weren't simply not friendly but plain rude and spoke to us like we'd come in off the street and bothered them. The engineer partially fixed our door and walked off never to return simply saying 'I don't know' when we asked when our door would be fixed. The hotel itself is basic with an excellent location, but avoid this place at all costs. The staff completely ruin the experience. We actually checked out early and went to a hotel round the corner. Despite checking out early the reception staff didn't even bother to ask why, no interest.
for Everyoneby A verified traveler
nice and convenient location, near to subways etcPosted Jan 24, 2015
Cons: if they can have 1 laundry room within the building
Location: walk in the central park, do lots of shopping.
Our vacation was only for 4 days but we can say that we'eve enjoyed it. As a first timer in this hotel, we don;t know what to expect, but come to find out that it's very convenient, tour buses around the corner, walking distance to central park, subway, macy's, rockefeller, food along the main road was pricey, but if you're on a budget... walk down several blocks from the back of the hotel, and ,,, you have a hot and ready to eat, with rice and all the side dishes etc, . This hotel has no laundry room , in short u will have to call for service or you can walk... again couple of blocks away from the hotel. no micro wave. clean and quiet coz were on the 14th floor. if ever we have to go back again ,, we will stay here.
by A verified travelerfrom times square, new york
Nice staff but hotel was a let downPosted Jan 24, 2015
Every part of our honeymoon in New York was amazing apart from the hotel. We thought we were booked into a top class place but in reality our room was worn out, basic and very dull. No pool and we were sure we booked bed a breakfast but this was not the case. We had to pay and all they served was a pastry and a fruit. We also got a $130 dollar bill at end of week for services. Very very disapointed.
by A verified travelerfrom Southern Indiana
Not HappyPosted Jan 24, 2015
Pros: It was not what I expected.
Cons: Honest pricing, better maintenance and cleaner rooms.
Location: We loved the location and the city of New York.
When we first arrived to check in we were hit with additional charge of 21 dollars a day for mandatory Internet and wife charge. We had to pay over 130 dollars extra then we expected with our package deal with Expedia. The sink, tub drain very slowly. I reported the first day we were there. Nothing was done to fix the problem. One day on our return we found the toilet full of trash. We reported it to the front desk. They did come and clean out the trash by flushing the toilet. Now I know all the drains run slow. We were very disappointed in the condition of the hotel and the price of the room. I have had better stays at the Days Inn.
for Everyoneby A verified traveler
Excelente ubicacionPosted Jan 24, 2015
Los cuartos estan un poco anticuados pero muy limpio La ubicacion es increíblemente buena, no podría ser mejor