Ratings based on 4,344 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chino, CA

Great location, close to Times Square and subway

Posted Mar 3, 2015
Pros: Location
Location: Times Square, Rockefeller Center, Radio City Music Hall, plenty of restaurants
Always a great trip to New York. I would stay at this hotel again and would recommend it.
2 out of 5
by A verified travelerfrom toronto

Brown water

Posted Mar 3, 2015
Pros: Staff was nice
Cons: Quality optics
Not hot and water was brown. It eventually turned clear and the water heated up. Looks like a water main was shutdown which caused the issues. NoNetherless I had to endure it with technicians coming into my suite and waiting several hours for hot water.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom sheffield

Great hotel next to all attractions

Posted Mar 2, 2015
Fantastic hotel close to everything especially times square. Very helpful if you need to ask them anything
3 out of 5
Recommended
for Everyone
by A verified traveler

Great location,great staff!

Posted Mar 2, 2015
Staff was fantastic...hotel is in perfect location. Rooms could have been cleaner and more updated. Room was hot at night. Overall would stay again.
3 out of 5
Recommended
for Families
by A verified traveler

Posted Mar 2, 2015
Cons: Bathrooms
Good location. Bathrooms need to be renovated - small and old fashion. Room airco not working for the all week so we had to sleep with open windows (-11 degrees outside vs room temperature 26+ degrees)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom compiegne

Hôtel tres bien mais les taxes sont excessives

Posted Mar 2, 2015
Déception a l'aller pour le transfert attendu plus 1h30 d'attente n'était pas au courant
2 out of 5
by A verified travelerfrom Connecticut

Location OK

Posted Mar 2, 2015
Pros: The location was pretty good.
Cons: Bathroom floor cleaned; the broken tiles replaced. The towels replaced with some fluffy ones. The hallway needs new wall paper and new carpet.
Location: It is on 7th and beyond 50th, not too close to times square.
The hotel was dingy in need of of new wall paper and carpeting in the corridor. The bathroom was not very clean, especially the floor. The towels were a thin as they could be and still be used as towels. Over all it was a serviceable room. The mattress was comfortable. There was an additional $20 "resort fee" for something I did not see or use.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil

boa localização

Posted Mar 1, 2015
Pros: localização
Cons: informar na reserva realmente o que o hotel poderia disponibilizar. Interessante um dos recepcionistas falar português, muitos turistas brasileiros.
Location: entre a time square e o cental park. Tudo próximo
o quarto é pequeno, mas limpo. Não havia geladeira conforme prometido na reserva, e nem após solicitarmos foi colocada. Na reserva também informaram que poderíamos optar entre microondas e cafeteira. Ao chegar fomos informados que não havia opção microondas no hotel. A cafeteira não funcionava também. Como passávamos a maior parte do tempo fora, relevei. Valeu pela localização.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

The location is amazing!

Posted Mar 1, 2015
The hotel is friendly, the location I can't get enough of. It's a couple blocks from Central Park and a couple of blocks from time square.
2 out of 5
by A verified travelerfrom China

Drainage was terrible.

Posted Feb 28, 2015
Drainage was terrible; in a word, a place equipped with a water supply was totally old and needs to be fixed or replaced.