Ratings based on 2,478 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Close to Times Square attractions & tour bus stops

Posted Jul 28, 2014
Pros: Location
Felt the hotel was not clean and the room air quality was poor. ie ventilation. Room and hallways were not clean. Staff at concierge often gave two different answers to questions. ie regarding transportation to airport. If you asked one staff member a question and asked a different one the same question an hour later they gave two very different answers and quotes on cost of taxi etc.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan, Canada

Hotel with great location

Posted Jul 28, 2014
Pros: Location was great. Hotel was clean but decor was a bit outdated. Staff were very friendly and helpful.
Cons: Despite working very hard, bell-boy staff were always very busy. Maybe having more staff on during check-out time would assist.
Location: Amazing location. Within walking distance to major attractions and main subway stops.
Hotel staff were very friendly. Rooms were spacious and roomy (two double beds). Decor was a bit outdated but rooms were clean and air conditioned. The hotel location in Times Square was very convent. Despite working diligently, the bell-boy staff were very busy and there were often line ups. All in all, I would definitely stay at this hotel again.
3 out of 5
by A verified traveler

Posted Jul 26, 2014
The lobby looked nice however the elevator, hallways, and room were a different story. Stained carpet and needs many updating. The only good thing is the location. Will not be staying again.
3 out of 5
by A verified traveler from B

Close to the action.

Posted Jul 26, 2014
The rooms were clean. The elevators were slow. We walked down the flights of stairs more than use the elevator. Chek in wAs very slow, staff was friendly.
2 out of 5
by A verified traveler from Montreal

Frequent NYC visitor

Posted Jul 25, 2014
First impression wasn't the best. My girlfriend got out of car first and went to front desk to "initiate" check-in while I parked car around the corner (53$/night), she was met by less than helpful female staff. When I arrived, her attitude changed completely. Our Hotel room 17th floor was old and very humid. Water damage on walls and damp carpet near a/C unit. Old noisy A/C unit. Misty smell in room. Wifi 15$/day. Only good point is proximity to Times Square. For a few extra bucks go to Edison Hotel, newly renovated there! This hotel needs a major renovation job.
5 out of 5
Recommended
for Everyone
by A verified traveler from Alabama

Great location.No nitetime bar

Posted Jul 21, 2014
Pros: Time Square
Cons: Open the nite time bar
Location: Perfect location
I love New York, Close to the subway line I wanted to use.Everything was rite there
4 out of 5
Recommended
for Everyone
by A verified traveler from Nerw Jersey

Nice Hotel close to everything and Broadway.

Posted Jul 21, 2014
Pros: Location, staff, clean environment
Cons: Elevator speed.
Location: Perfect location for tourist and transportation
Staff nice and helpful, hotel clean, nice breakfast bar
2 out of 5
by A verified traveler

Posted Jul 21, 2014
Had to book a hotel even though the event we were attending gave us discounts at other hotels, this hotel was the cheaper of choice. Went to hotel and lobby is gloomy colored, environment, people waiting for their rooms in a crowded uncomfortable setting. 3 out of 4 elevators were working for hotel which made every trip uncomfortably crowded every morning. There was one day where our room was not cleaned or made up, we had to call at 4pm for womeone to come change the used towels and clean the room. The TV was always static view. Uncomfortable A/C even though we put it to the lowest possible setting the room was always at 73 degrees with a humid feeling. The hallways smelled of molding and we were next to the cleaning maids station where it was constant in and out traffic and noise. Not staying in this hotel in the future. I rather pay the extra money for another hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great value and location.

Posted Jul 21, 2014
If you are not picky, this is the place for you. Right in the middle of everywhere a tourist wants to be. Rates are good. Rooms could be updated and cleaner.
3 out of 5
by A verified traveler

Not enough for the $$

Posted Jul 20, 2014
Not bad if you're not going to spend much time in it. I didn't like all the additional charge items like WiFi and mini fridge, things that should be available with reservations. Looked very old/needed updating. Location in Times Square means possible noise disturbances late at night. Staff was pleasant when talked to, but I always had trouble contacting the desk over the phone. They answered about a third of the time.