Ratings based on 144 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby Sam from Palo Alto, CA
Refined in the Upper East SidePosted Dec 4, 2013
From walking into the hotel upon arrival, to the front desk, the concierge and all other staff, we were welcomed and every need was attended to with no hesitation. Great service! The location is wonderful, great shops, restaurants and the best museums are walking distance away.
for Everyoneby Dee from UK
Fantastic hotel in great locationPosted Nov 13, 2013
Pros: Liked everything about the hotel.
Cons: In-room dining service food was a little disappointing, not the standard expected.
Location: Hotel in a great location, short walk to Central Park, Museum mile, designer shops and 77th Street subway station allowing you to navigate NYC easily.
Hotel experience overall was wonderful. Very nice hotel with friendly and helpful staff.
for Everyoneby A verified traveler
Staff were incredibly helpful and friendly.Posted Oct 17, 2013
Hotel was trendy and modern and the food was amazing.
for Everyoneby Louise from Central Florida
Magnificent in every way. .Posted Sep 1, 2013
Pros: Everything especially the quiet and restful factor. No glitz only refined elegance.
Cons: Nothing could be improved. It was perfection personified.
Location: Central Park and all its restaurants and activities, museums, Fifth Avenue, shopping, a short cab ride to the NY Botanical Gardens
Eveyone from the doorman to the conscierge could not have been more accommodating, courteous and pleasant. We were able to walk to the Metropolitan Museum of Art and the Guggenheim from this quiet and convenient location. It was a perfect respite. The giant soaking tub was a bonus. The bedding and the bed were first class.. My husband loved the tv in the bathroom as well as everything electronic.
for Couplesby Jaime from Cancun
Nice rooms, excellent StaffPosted Aug 28, 2013
Pros: Rooms, Location, Staff
Cons: Cleaning service of the room. Did not receive room cleaning for 2 days.
We recently stayed at the hotel for 5 nights. The concierge staff is phenomenal!. As well as the rest of the staff. The rooms are nice comfortable and spacious compared to NYC standards. The only small detail is that our room was not cleaned for two days in a row.
for Business Travelersby JSE from Memphis
Best NYC hotelPosted Aug 13, 2013 on Hotels.com
Everything is Super expensive but so worth it
Recommendedby Joni from Oyster Bay, NY
Fantastic HotelPosted Jul 28, 2013 on Hotels.com
This is a wonderful Hotel. One of the most comfortable beds I've ever stayed in....It is a Chic and elegant hotel, with great modern amenities as well.
Recommendedby Patrick from Warsaw, Poland
True 5* in NYPosted Jul 9, 2013 on Hotels.com
I travel all over the world, and find that many 5* properties lack the details and service to be 5*. The Mark hits it home! from the door man knowing your name when you first walk in to the concierge taking care of even simple things like putting stamps on your mail and sending it. Great renovation as well, beautiful rooms and lobby. Will stay again the next time im in the city!!!
for Everyoneby Carol from Toronto, ON, Canada
The Best of the Best!Posted Jun 23, 2013
Pros: Loved the small intimate size. Loved the bathroom- heated towel rack and heated floors. Loved the ice in the drawer............
Location: upper east side is an excellent place to walk
We loved everything about this hotel...the location, near Central Park, the stores, the restaurants, the museums. The staff was friendly and helpful. The bathroom was huge and luxurious. We enjoyed having ice in the room inside one of the hidden away drawers. It was a fabulous hotel and one that we will be choosing again and again.
Recommendedby A verified traveler
Posted Jun 12, 2013 on Hotels.com