Ratings based on 3,723 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hopewell, NJ

Great location in midtown with classic elegance!!

Posted Feb 27, 2015
Pros: I enjoyed it's location near Saks Fifth Avenue and St. Patrick's Cathedral. I find the staff very helpful and friendly. The king rooms are very large.
Cons: Nothing that I can think of.
Location: It is one block from Fifth Avenue shopping including Saks and many designer stores, with many restaurants nearby. It is near St. Patrick's Cathedral.
I enjoyed a second stay at The Palace within two weeks and this experience was every bit as good as the last. The staff is extremely friendly and helpful. Each and every employee I encountered greeted me cheerfully and many remembered my name. Even though there are no restaurants inside the hotel the coffee shop has good breakfast and lunch fare and snacks and is open until 8pm. I would not hesitate to stay again or to recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester, NY

Great location for upscale hotel at reasonable $

Posted Feb 27, 2015
Pros: Great location, nice sized rooms.
Cons: Put a night light in the bathroom
Location: great location
Very nice hotel. Nice rooms. Thick walls so it was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
Pros: Location
Cons: Breakfast
Location: Sightseeing and food
Great experience. Staff where very helpful with great attitude.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Great location

Posted Feb 25, 2015
Pros: Location, size of room
Cons: Fridge space
Location: Shopping, times square
Great location and the view was amazing! Perfect for a short stay, close to everything we needed to see.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

I always stay at the Palace.

Posted Feb 24, 2015
The Palace never disappoints. Top notch service, rooms, staff. The location is perfect as it is right at the centre of Manhattan. Would never stay at any other hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 23, 2015
Location: excellent mid town
excellent room larger then most NYC rooms. Would definitely go back in the future. Staff very helpful and bars in hotel reasonable for NYC.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newcastle upon Tyne

Beautiful hotel in an excellent location.

Posted Feb 23, 2015
Pros: Style, decor, room size, location
Cons: OMG the rudeness of one particular male member of staff in the bar he specifies before you ask for the bill how much tip he expects this was offensive
Location: Top of the Rock, Central Park, 5th Avenue
My Daughter and I loved the Hotel, the room was lovely, the location was good and the staff were friendly. The concierge was extremely helpful and very knowledgeable. We would stay again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver

Posted Feb 23, 2015
I think it is cool and it is near lots of famous stores and which it is good! And the room services is pretty good! They don't have a restaurant in the hotel. So sad
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel..Close to all Midtown Attractions

Posted Feb 23, 2015
Staff was extremely pleasant and accomoating. The only negative was the WIFI..paid $15.99 but could not get great internet
5 out of 5
Recommended
for Everyone
by A verified travelerfrom O.

Excelente hotel en midtown Manhattan

Posted Feb 19, 2015
El Palace es un hotel de lujo, excelentemente bien ubicado. Los cuartos son muy cómodos, instalaciones de primera! Muy buena comida en la cafetería Pomme Palais!