Ratings based on 4,087 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 25, 2015
Great hotel. Very close to everything we wanted to do. Will definitely be back
4 out of 5
Recommended
for Everyone
by A verified travelerfrom napoli

Fugace ma intenso

Posted May 24, 2015
Presa al volo un'offerta x un giorno e la sorpresa di una splendida vista e di una camera comoda e pulita....non facile in USA.
5 out of 5
Recommended
for Everyone
by A verified traveler

BEAUTIFUL... Loved everything about it

Posted May 24, 2015
As soon as I entered the room it was nothing but greatness ...
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 20, 2015
Check in was NOT a good experience….arrived 45 mins before 3:00 PM check in time, presented ID and were told we would be called by 3:00 PM or before when room was ready. At 3:45, having heard nothing, went back to hotel and encountered long lines at reservations area. Fortunately, staff member recognized that we were not happy, asked for ID and returned within minutes with our room key. In addition, there was no shampoo, body wash etc…in our room and we had to wait a half hour for it to be delivered to room. Overall a terrific hotel (would stay again), but little things like this are unacceptable for the price you pay.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ch

Excellent location

Posted May 19, 2015
The new york palace makes me feel royal the heritage location and the hospitality makes you feel different it's clo to everything
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sheffield, UK

Great hotel. Fantastic location.

Posted May 19, 2015
Pros: The decor is very fancy, especially the staircase in the lobby. Room sizes and views are excellent.
Cons: Lighting in all of the hotel bars is very dull. Maybe one could be a brighter space?
Location: Perfect location. Close enough to everything, but far enough away to avoid the masses of Time Square.
We weren't expecting the hotel to be just as nice as it was. Totally overwhelmed once we arrived. Rooms are a fantastic size and the views over St Patrick's Church and beyond were amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2015
Conviently located, very helpful staff. The hotel would benefit from having a restaurant.
5 out of 5
Recommended
for Everyone
by A verified traveler

STAYING AT THE PALACE

Posted May 18, 2015
I love staying at the NY PALACE as its whole ambience is exquisite. Luxurious attention to detail is this Hotel's USP, and it is without doubt, a superior place to stay in NYC..........and I've stayed in most of the other Hotels over the years. Easily on a par with the FOUR SEASONS and MICHELANGELO!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
My favorite NYC hotel. Best service and the best location.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 15, 2015
Hotel is excellent but it needs urgently to reopen the main restaurant.