Ratings based on 4,201 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

立地が最高

Posted Jun 24, 2015
先に残念な点は、タワー棟(豪華)と一般棟とあるらしく、予約した時の写真はタワー棟だったので、物凄く期待して行ったら普通サイズの綺麗なホテルでした。日本で言うと品川プリンス、東京マリオネットレベルの客室です。 あとは、アメニティーにクレンジングはありません。また、部屋によって景色が違います。 それ以外は素晴らしい外観と豪華な造り、 立地は最高でアクセスに便利です。 ホテルは美しく、対応も丁寧でした。 レストラン、ルームサービス、ケーキ類全て美味しいです。
5 out of 5
Recommended
for Everyone
by A verified traveler

Romantic weekend away

Posted Jun 22, 2015
From the moment we arrived the staff were incredibly friendly and welcoming. We arrived early and they stored our luggage so we could enjoy the day. We made a dinner reservation snd they surprised us with an appetizer on behalf of the hotel. It is the attention to detail that makes this hotel experience exceptional. Even getting a cab ride for dinner we told him the street name and the bellman knew from that the restaurant we needed! Room and ammenities- grand. Quiet room with a beautiful view of St. Patricks Cathedral. The bed was very comfortable. Just an outstanding stay!
5 out of 5
Recommended
for Everyone
by A verified traveler from baltimore

Very Nice Hotel

Posted Jun 22, 2015
Pros: Room size, view and staff
Cons: a little less costly
Location: good location for everything
Called about early check-in and staff extremely nice and friendly!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2015
Excellent hotel close to everything we needed. I would highly recommend.
4 out of 5
Recommended
for Everyone
by A verified traveler

weekend in NY

Posted Jun 22, 2015
Pros: location
Cons: towels
Location: time square, central park, lots to see
very nice hotel. They had several special events going on over the weekend that kind of made you a little uncomfortable (black tie events) as we were there to site see. Nice hotel room but the towels were of poor quality (like a motel 6). Most staff were very helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

EXCELENTE

Posted Jun 18, 2015
Pros: UBICACION
Cons: NO ES NECESARIO TODO ES BUENO
Location: TODO ES EXCELENTE
MUY BUENA UBICACION ES ELEGANTE LA ZONA TIENE MUCHOS ATRACTIVOS ALREDEDOR
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Great location; great place to stay

Posted Jun 15, 2015
We had a wonderful stay in the Towers, while two of our sons stayed in the main hotel. All were VERY happy. The location simply couldn't be better, and the accommodations and lobby, both recently renovated, are clean, fresh and comfortable. We thought the price was also quite competitive, given the size of the rooms and the level of attention. The Palace is much nicer than places like the Hyatt or W, yet the cost is only slightly higher. A good value for really luxe accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Rooms spacious service is great facilities amazing

Posted Jun 15, 2015
Perfect stay. This is where I stay when I come to New York perfection
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Great Hotel close to shopping theater

Posted Jun 14, 2015
Pros: Luxury in midtown
Cons: Location of bar . They should move it back to the beautiful library location !
Location: Fantastic for shopping and great restaurants nearby
The Palace has just completed a multi million dollar remodel. The check in is fantastic and the rooms roomy and comfortable . We love the heavenly beds and linens. Request a upper floor with a view . Worth the extra !!
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and beautiful hotel

Posted Jun 14, 2015
My daughter and I spent her birthday in NY. The hotel was clean and the staff was friendly.