Ratings based on 2,383 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Issy from England, UK

Fantastic location!

Posted Apr 15, 2014
Pros: Location, room comfort, view, concierge service.
Cons: bathrooms are small but not possible to improve the size!
Location: Brilliant! Overlooks St Patrick's Cathedral (under extensive reservation as at April 2014) and can clearly see Rockefeller centre.
Fantastic location close to both central park and rockerfeller centre. The view from a skyline room over St Patrick's Cathedral is to die for. We were on the 33rd floor and it was superb. The beds are very comfortable, fab pillows. The concierge are particularly excellent, helpful on direcrtions and making dinner reservations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Remodeled and Xcellence service

Posted Apr 6, 2014
Pros: Rooms, service and newness
Cons: Nothing
Location: Perfect midtown location for business, good restaurants all over, near Rock Center and theaters.
The remodeling is excellent, smells, feels and looks new. Room are bright and modern. Staff is really on top of thins at all levels.
5 out of 5
Recommended
for Everyone
by dorothy from london

Beautiful hotel in brilliant location

Posted Apr 3, 2014
Lovely attentive staff, always very helpful. The hotel is beautiful, very clean and comfortable. Highly recommend
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and luxurious.

Posted Mar 23, 2014
Business traveler. Easy check-in. Large rooms with great lighting.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location in NYC

Posted Mar 20, 2014
Pros: everything
Loved that the hotel provides workout clothes, sneakers too if you forgot yours! The coffee shop was terrific; good coffee and tasty treats!
4 out of 5
Recommended
for Everyone
by business travel from washington

Great location, could use fine tuning

Posted Mar 19, 2014
Overall the location is great and the renovation nice, although for a newly renovated property rooms showing a bit of wear (walls, bedding, towels, robes all worse for the wear). For a five star property it could use some five star touches, like turn down service and better valet. Overall would stay again, but if paying full price can do better for the price.
4 out of 5
Recommended
for Couples
by George from Edinburgh

Perfect for shopping.

Posted Mar 4, 2014
Pros: Position, Friendly Staff, Cleanliness.
Cons: Restaurant.
Location: Right on Madison Ave, ideally placed for must do shops, Rockefellar and St Patrick's.
First class hotel in the perfect position to access the many shops that will be a must on your list for any visit to NY. Hotel ideally placed to be in the hustle and bustle but quiet enough to escape from it. Pomme Palais serves good coffee and excellent cakes, yum. Trouble's Trust Lounge Bar serves great cocktails the only let down was the restaurant Villard Michael Richard which fails to deliver on the standards set by the rest of the Hotel serving average food.
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, great hotel

Posted Mar 2, 2014
Pros: The staff, facility, and room size
Cons: The restaurant hostesses. I question why we had to wait for a table when there were no less than 4 vacant when we arrived, and they stayed vacant.
Location: Perfect midtown location. Close to everything but away from the Time Square noise.
Reception was excellent. We were able to check in early, which was a plus. We stay at all the major hotels in NYC and were pleasantly surprised that the Palace did not go to the "trendy" extra small rooms. It was a real pleasure to stay in a hotel dedicated to hospitality. We will return.
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad you have chosen to stay with us and hope to welcome you back for another fantastic stay.
4 out of 5
Recommended
for Everyone
by Jimmy

Very new and comfort.

Posted Feb 24, 2014
Very good location. Brand new, and the price is not very expensive.
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
5 out of 5
Recommended
for Everyone
by A verified traveler from Glen Cove, NY

Perfection at the Palace!

Posted Feb 24, 2014
Perfect location, fabulous renovation, and a very friendly staff throughout the hotel.
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad that you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase
Comment from
Jan 6, 2014
Thank you for taking the time to share your experience at The New York Palace. We are glad you have chosen to stay with us and hope to welcome you back for another fantastic stay. All the best, David Chase