Ratings based on 3,730 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Disappointed by Towers

Posted Mar 3, 2015
Roughly the 20th time I've stayed at The Palace. This was a quick getaway weekend with my wife so I thought I would try upgrading to The Towers. Thought the additional square footage would be nice. I guess I also thought there would be decent amenities. I was wrong. $500 a night and there isn't even a coffee maker in the room? Unacceptable. The water pressure in the shower (no tub) was also very weak. First time I've ever experienced that in NYC. The facelift of the lobby looks great and the staff was attentive as always but I just don't get what the benefit of staying in The Towers is aside from the free glass of champagne they offer you upon checking in. Unnecessarily overpriced.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Houston

Great location

Posted Mar 2, 2015
Palace is great if you're looking to be close to variety of interests. Bellhop was put off because I didn't care for his tardiness in being next to luggage dolly when we had checked in and were ready to move to room, but aside from that, great experience. Room was always clean and view was amazing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 2, 2015
The hotel was very nice but lacked an onsite restaurant. Room service was very expensive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel in convenient pert of Manhattan!

Posted Mar 2, 2015
Pros: Staff, location, room, bed was very comfortable, very up to date
Cons: Room service was very expensive but the service was excellent.
Location: The shops of Fifth Ave and Madision are at your doorstep, the MOMA, and many gourmet restaurants are in walking distance.
So surprised how large and comfortable our room was. It was beautiful and the staff was wonderful. The only drawback was the bathroom was small but we only were there for a night.
4 out of 5
Recommended
for Everyone
by A verified traveler

I would return.

Posted Mar 1, 2015
Nice clean friendly establishment no reason not to return
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
Pros: Location
Location: St. Pats shopping shopping shopping radio city
Enjoyed our stay there We were able to do all the things we wanted Was a short ride to the museums which we enjoyed
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 1, 2015
初日シャワーの流れが悪すぎて驚き困りましたが次の日にメモに書いて出掛けたところ直ったのでホットしました。 ホテルの雰囲気はとてもよかったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hopewell, NJ

Great location in midtown with classic elegance!!

Posted Feb 27, 2015
Pros: I enjoyed it's location near Saks Fifth Avenue and St. Patrick's Cathedral. I find the staff very helpful and friendly. The king rooms are very large.
Cons: Nothing that I can think of.
Location: It is one block from Fifth Avenue shopping including Saks and many designer stores, with many restaurants nearby. It is near St. Patrick's Cathedral.
I enjoyed a second stay at The Palace within two weeks and this experience was every bit as good as the last. The staff is extremely friendly and helpful. Each and every employee I encountered greeted me cheerfully and many remembered my name. Even though there are no restaurants inside the hotel the coffee shop has good breakfast and lunch fare and snacks and is open until 8pm. I would not hesitate to stay again or to recommend it to anyone.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Westchester, NY

Great location for upscale hotel at reasonable $

Posted Feb 27, 2015
Pros: Great location, nice sized rooms.
Cons: Put a night light in the bathroom
Location: great location
Very nice hotel. Nice rooms. Thick walls so it was very quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2015
Pros: Location
Cons: Breakfast
Location: Sightseeing and food
Great experience. Staff where very helpful with great attitude.