Ratings based on 2,662 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Gorgeous hotel, fabulous location!

Posted Oct 20, 2014
Pros: We loved the location and the spacious rooms! The staff was so friendly especially Ava at the front the desk and Louis, one of the doormen.
Cons: Nothing
Location: Close to Rockefeller Centre, Central Park, Times Square, ST Patrick's Cathedral, Saks Fifth Avenue, tons of shopping.
We went for a girl's weekend and loved it! The hotel is close walk to Rockefeller Centre, Times Square, Central Park, and lots of shopping! The hotel is stunning. We had really nice, spacious and clean room with a view of St Patrick's Cathedral. The hotel staff was so friendly and welcoming. On my next trip to New York, I hope to stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel Close to Everything

Posted Oct 14, 2014
Location: Directly across the street from St. Patrick's cathedral. Steps away from shopping, 5th Avenue, Central Park and all the sights that are essential NYC.
Lovely hotel room with ample space. Concierge services were amazing as were the front desk staff. Hotel is steps away from everything you need to see and shop for in Manhattan.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Beautiful hotel and great location.

Posted Oct 14, 2014
Pros: Beautiful and in good condition. Nice and efficient staff
Cons: My only complain is that the checking in took a long time. May be it was a Friday afternoon, perhaps?
Location: Great restaurants---Marea, Lincoln Ristorante, Boulud Sud. Very good restaurants--Trattoria dell'arte, Esca. Central Park, Carnegie, Lincoln Center.
It is about as good a hotel experience as one can get or expect today.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisvill, KY

Wonderful hotels

Posted Oct 10, 2014
The hotel is wonderful. The rooms are spacious, comfortable and quiet. The hotel staff is very helpful and professional. The only negative is the absence of full service five star restaurant within the hotel. Also, the United Nations was in session whilst we were there, which resulted in airport type security upon entering the hotel each time, which was a bit of inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Hotel amenities were wonderful

Posted Oct 9, 2014
Check in was easy and I got an upgrade that gave me a great room with a view of the NYC skyline. Room was spacious.
3 out of 5
by A verified traveler

Ok hotel, terrible service.

Posted Oct 8, 2014
Cons: Service.
The hotel is ok, and overpriced. Service was terrible. No turndown service, no bottled water in rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Perfect location

Posted Oct 7, 2014
Excellent value for money. Exquisite treat. No pool but decent fitness center. Location location. Steos to Saint Patricks, Rockefeller...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 6, 2014
Enjoyable experience from start to finish. Very nice facility and great staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Beautiful hotel. Exceeded expectations!

Posted Oct 6, 2014
Pros: The largest hotel room I have ever had in NYC. The food/coffee & staff at Pomme Palais were AMAZING! Jimmy at concierge was extremely helpful!
Location: Rockefeller Centre, St. Patrick's Cathedral, Central Park
Booked 3 nights recently for a girls weekend. Fantastic stay, beautiful room. Great staff all around the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

I love it here.

Posted Oct 5, 2014
The hotel is absolutely beautiful. The common areas are stunning and the rooms are beautiful and very comfortable also. The staff is lovely. Danielle at reception couldn't have been nicer.