Ratings based on 2,659 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel Close to Everything

Posted Oct 14, 2014
Location: Directly across the street from St. Patrick's cathedral. Steps away from shopping, 5th Avenue, Central Park and all the sights that are essential NYC.
Lovely hotel room with ample space. Concierge services were amazing as were the front desk staff. Hotel is steps away from everything you need to see and shop for in Manhattan.
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Beautiful hotel and great location.

Posted Oct 14, 2014
Pros: Beautiful and in good condition. Nice and efficient staff
Cons: My only complain is that the checking in took a long time. May be it was a Friday afternoon, perhaps?
Location: Great restaurants---Marea, Lincoln Ristorante, Boulud Sud. Very good restaurants--Trattoria dell'arte, Esca. Central Park, Carnegie, Lincoln Center.
It is about as good a hotel experience as one can get or expect today.
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisvill, KY

Wonderful hotels

Posted Oct 10, 2014
The hotel is wonderful. The rooms are spacious, comfortable and quiet. The hotel staff is very helpful and professional. The only negative is the absence of full service five star restaurant within the hotel. Also, the United Nations was in session whilst we were there, which resulted in airport type security upon entering the hotel each time, which was a bit of inconvenience.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location. Hotel amenities were wonderful

Posted Oct 9, 2014
Check in was easy and I got an upgrade that gave me a great room with a view of the NYC skyline. Room was spacious.
3 out of 5
by A verified traveler

Ok hotel, terrible service.

Posted Oct 8, 2014
Cons: Service.
The hotel is ok, and overpriced. Service was terrible. No turndown service, no bottled water in rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler from PR

Perfect location

Posted Oct 7, 2014
Excellent value for money. Exquisite treat. No pool but decent fitness center. Location location. Steos to Saint Patricks, Rockefeller...
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Oct 6, 2014
Enjoyable experience from start to finish. Very nice facility and great staff
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa, ON

Beautiful hotel. Exceeded expectations!

Posted Oct 6, 2014
Pros: The largest hotel room I have ever had in NYC. The food/coffee & staff at Pomme Palais were AMAZING! Jimmy at concierge was extremely helpful!
Location: Rockefeller Centre, St. Patrick's Cathedral, Central Park
Booked 3 nights recently for a girls weekend. Fantastic stay, beautiful room. Great staff all around the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from M

I love it here.

Posted Oct 5, 2014
The hotel is absolutely beautiful. The common areas are stunning and the rooms are beautiful and very comfortable also. The staff is lovely. Danielle at reception couldn't have been nicer.
4 out of 5
Recommended
for Everyone
by A verified traveler from nashville

Great except for UN folks

Posted Oct 4, 2014
I couldn't use the front door because of security for UN people. Had to go through a side door, hit there were no hotel employees to greet me. I didn't know where to go--up or down steps-- and had to haul my luggage myself down the steps. But otherwise a great stay.