Ratings based on 3,872 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom surrey

Fantastic Hotel!

Posted Apr 18, 2015
Pros: Cannot fault this hotel
Location: Central Park, The Rockefeller, Saks, 5th Avenue, Times Square, Grand Central Station and the Shops!!
What a great hotel for our first visit to New York! Location was perfect, staff very friendly, rooms were large, really clean and the bed was soo comfy! The view was lovely, St Patricks Cathedral and the Rockefeller beyond. Room service was excellent and the in house deli was amazing!! Can't wait for our next visit, highly recommend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2015
Loved the room and entire experience. This was my first stay at a hotel in New York. Great Experience. The staff was amazing and extremely helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom washington, DC

Awesome hotel.

Posted Apr 15, 2015
Location: Great for shopping, dining out, not too far from the theatre district & Times Square.
This is a great hotel, the room was clean, comfortable & luxurious. The hotel staff I interacted with were very helpful and courteous. The cafe in the lobby was great for breakfast.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

Great value, great location!

Posted Apr 14, 2015
Very pleased with the Expedia rate for this hotel and the convenient location. Only a few blocks from the Lexington / 51st subway station to quickly get you around town, and a straight show to the theater district. Love the view over the church as well!
5 out of 5
Recommended
for Families
by A verified travelerfrom UK

Lovely Hotel

Posted Apr 14, 2015
Pros: The spacious room, comfortable beds and impressive lobby.
Cons: The only thing that would have improved our stay would be to have tea & coffee making facilities in the room but that is coming from a UK perspective!
Location: Wonderful location, close to Central Park, Times Square, Rockefeller Center. Plenty to do within walking distance.
We had a very enjoyable and comfortable stay at the New York Palace Hotel. The room (and Hotel) was very spacious and comfortable and as we were on the 39th floor we had a wonderful view. The bathroom was luxurious with Molton Brown toiletries and the beds very comfortable. We found the staff to be very helpful with any queries we had. Wifi was expensive though. We used the Hotel as a base for exploring New York for a few days and would definitely recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
Pros: Entrance was grand. We were greeted as soon as we drove up, our luggage was taken and the car parked. Friendly hotel and great rooms.
Cons: Customer experiences office did not follow up on delivering a wine and strawberry basket that was sent to us. We never recieved it on our Anniversry.
Location: St. Patrick's across the street. Good shopping near by.
Good experience except they should have a choice of feather free rooms. We had to have the room linen changed to non-feather.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom knoxville tennessee

Great Hotel. Great Location. Great service

Posted Apr 13, 2015
Great experience! Would love to stay there again! Highly recommend!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom München

Sehr schönes und geräumiges Zimmer mit Aussicht

Posted Apr 13, 2015
Wir haben 7 Nächte im Hotel verbracht und waren sehr zufrieden. Das Zimmer war sehr geräumig und stilvoll eingerichtet. Unser Zimmer hatte Blick auf die Kathedrale und somit eine tolle Aussicht bis hin zum Rockefeller Center. Der Service war unaufdringlich und sehr freundlich. Zum Geburtstag unserer Tochter gab es sogar als Überraschung eine Torte aufs Zimmer. Die Lage des Hotels ist toll um New York zu erkunden. Wir können das Hotel nur empfehlen!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Perfect!

Posted Apr 12, 2015
Pros: Location was great! It was clean.
Location: Ideal location -- accessible to everything. We walked everywhere, but also took the subway, cabs and Uber as necessary.
The hotel was ideal! We were there as tourists and we needed a centrally located, comfortable place to stay -- The Palace was exactly what we needed. Everything was clean, staff was responsive and helpful.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Norwich

New York Trip of a Lifetime

Posted Apr 12, 2015
Pros: Location, staff, coffee shop/patisserie, room, gym facilities
Cons: Expedia need to honour they're own price match guarantee, I saw the same room hotel and flights less than 48 hours later reported by phone and on line
Fabulous hotel, superb location. Only scored a four on facilities are there was no dining room in the hotel. However everything else was top drawer.